Iphone 4s Windows 8.1 Itunes not working
My itunes updated today to 11.1.5 upon finishing installation, I wanted to sync my iphone 4s. Itunes will not recognize my phone, nor will it recognize my library. I keep receiving same 2 error messages.
asl.dll cannot be found
and
itunes libary.itl cannot be found
I have no idea what to do. I tried reverting back to the old itunes but that is not working either. Any and all help is appreciated.
That didn't work for me....I have done every concievable action to resolve this....now I am getting pissy......Went through all the suggestions on the support page....I am going absolutely nuts here, uninstall, reinstall, set this default to that....NO ONE KNOWS WHY THIS IS HAPPENING OR IT WOULD BE ADDRESSED ALREADY!!!!!!
Sitting right next to my new laptop is the old one that started out with XP on it. Has Win7 and itunes fires right up. I called my brother, he doesn't have apple products. He just bought a new laptop and did the 8.1 upgrade and guess what? Itunes still won't recognise my 4S....
ANY FEEDBACK WOULD BE GREAT. However, keep in mind I have done everything except throw the laptop and the phone.....
IF IT AIN'T BROKE DON'T FIX IT!!!!!!!
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AMD Phenom(tm) 9550 Quad-Core Processor 2.20 GHz
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Running ZoneAlarm for Internet Security and Virusdylan1981 wrote:
The EXACT same thing is happening to me. My phone is brand new, so the fact that I can't activate it due to this problem is really frustrating. I've uninstalled and reinstalled iTunes several times, followed apple's instructions in its problem solvers guide...nothing seems to work. I've messed around with the drivers a bit too, with no luck. Anyone have any ideas?
Go to the Event Viewer (Control Panel || Administrative Tools || Event Viewer) and look under Windows Logs || Application. Do you see any Bonjour errors? Since Windows 7 recognizes the camera part of the iPhone (nicely done Win7 integration!) Microsoft is probably not the culprit here.
Uninstall/reinstall iTunes is part of the process, but you also have to make sure you uninstall all the other components Apple installs (Apple Mobile Device Support, Bonjour for Windows, QuickTime), do a reboot, and then install everything from scratch. That may fix the problem.
This is exactly what an Apple guy talked me through over the phone. (I think I even uninstalled Apple Software Updater) I had a similar problem with the iPad on Win7 x64 - it was Bonjour that is the culprit. The x64 flavor of Bonjour for Windows is not as stable as the 32-bit version.
But everything has been golden for me since the reinstall...
Give that a try.
Then if not, you could start looking to see if there is another ZeroConf/SSDP provider that is conflicting with Apple's somehow.
SS -
Windows 8.1 - Itunes not working
Hi, I'm unable to run itunes on my Windows 8.1 Professional 64 Bit laptop. It used to work OK, then all of a sudden itunes does not launch or appear to open.
If i click on the itunes icon on my desktop, nothing starts up and nothing appears in the task manager.
I have tried uninstalling & re-installing. Rolling back my PC's operating system to the time it was working OK and even copying the itunes DLL file from another Windows 8.1 machine that was working ok. None of these seem to work.
Any ideas?Hi, mikev_01.
Thank you for visiting Apple Support Communities.
Issues connecting to the iTunes Store can be due to multiple causes and not always a simple fix. I would recommend going through each of the steps in the attached articles below. Be sure to test the results after processing each step.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/ts4123
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (If this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error. -
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Seriously? It's physically broken! -
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app store on itunes not working error iTune cannot connect to itune store unknown error the network conection is refused on windows 8
Microsoft Windows 8 Business Edition (Build 9200)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0150B8980AD913B8
Current user is not an administrator.
The current local date and time is 2014-03-18 04:37:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.5.5 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {240FD97D-8118-4928-BF4E-8A531F89D837}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {BCD0EF3F-C4A4-402C-969A-C46C079E56A6}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {DD5C0797-BC23-4732-85FE-AC59C926EE98}
Description: Realtek PCIe GBE Family Controller
IP Address: 10.144.120.70
Subnet Mask: 255.255.255.0
Default Gateway: 10.144.120.1
DHCP Enabled: Yes
DHCP Server: 10.144.120.3
Lease Obtained: Tue Mar 18 03:26:26 2014
Lease Expires: Mon Jun 16 03:26:26 2014
DNS Servers: 10.144.5.30
10.144.130.5
Adapter Name: {E7CA4853-FF4A-49AE-AA4E-06BB1DEE67D4}
Description: Ralink RT5390 802.11b/g/n WiFi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection was refused.
Connection attempt to Gracenote server was successful.
The network connection was refused.
iTunes has never successfully accessed the iTunes Store.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp DVD-RAM UJ8B1, Rev H.02
Drive is empty. -
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Work around for iTunes not working with shuttle
Well, I have found a work around for the iTunes not working the the Shuttle. It is not pretty, and many of you may not choose to follow my lead. This procedure has a lot of dumb steps in it, but in the end, one can copy data/songs to a Shuttle.
It involves removing the current iTunes and replacing it with a version that also had a bug in it.( I told you it ain't pretty).
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1. Go to this url: http://www.apple.com/downloads/macosx/apple/ipod_itunes/itunes802forwindows.html
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3. Remove the current iTunes from your computer. Note after you run the remove utility in Windows, you need to delete the iTune library that isn't removed.
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The getting the old copy of iTunes was my idea, but a gentleman from a year ago figured out the mouse step.
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