IPhone 4S with My Ford Touch

My iPhone 4s will not work properly with My Ford Touch.  I do not hear inbound calls on the car audio speakers.  I also cannot answer calls with My ford Touch, I must answer with the iPhone and put the phone on speaker.  I am also unable to make calls.  I have tried removing and repairing the phone several times.  I have also tried reverse pairing.  The vehicle is a 2013 Ford Taurus with My Ford Touch.  Ford Tech service says the problem is with the phone.  Can anyone here help?  Apple?  I am near a point of switching to something else.  Android devices work just fine with the vehicle.  Thanks!

you should most likely tell how it connects to the iphone
some have pin30 plugs some have 3.5mm Minijacks
if the later then you should test with a normal headset to see if the connector in the iphone was the culpit
if not then you should test the transmitter with anohter device with a 3.5mm minijack like a computer to see if the connector or cable or transmitter was the problem

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