IPhone 4S won't restore from PC backup

Hi, my daughter's iPhone 4S had ios7 on it. Backed it up to the PC, all looked good until we came to restore from the back up as it said it could not be found? Phone looking distinctly empty and daughter very unhappy! Please help! Thanks, in advance.

Exactly the same thing has happened to me. I've been banging my head against a brick wall for 5 hours trying to fix it!!

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