Iphone 4s wont back up to itunes

Basically, i got a new iphone 4s and i plugged it into itunes for the first time and it said "step 2 of 4: backing up" but the bar didn't move for a good hour.. then i tried to cancel it and itunes crashed so i used task manager to close it. Opened it again and it kept crashing so i gave up. Today i've done the same thing but it hasn't crashed, it says backing up again but the bar still isnt moving! I want to sync my music to my phone anyone else have this? Please help

Hi jakewilliams101,
Thanks for using Apple Support Communities.
For more information on this, take a look at this article:
iOS: Device not recognized in iTunes for Mac OS X - Support - Apple
support.apple.com/kb/ts1591
iOS: Device not recognized in iTunes for Windows - Support - Apple
support.apple.com/kb/ts1495
iOS: Unable to update or restore - Support - Apple
support.apple.com/kb/ht1808
Best of luck,
Mario

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