IPhone 5 always "searching"
I'm having the same problem. My iPhone 5 has been "searching" for 24 hours. During that time, I've flown to different states with someone else who has an iPhone 5 with Verizon and who has not experienced any issues at all. Given that, location can be eliminated as the potential trouble. I checked the bill...all current and paid there. The phone hasn't been damaged, dropped, or exposed to any type of trauma. I've tried reseting the network settings, restarting several times, and ejecting the sim card with no success. My iPhone is still "searching." Any advice, Verizon?
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jriphonehelp,
I'm sorry to hear you have been having trouble getting service. If you've been traveling I'm sure the last thing you want is to be without service. Let's get that working for you again! I would concur with your determination that it is not location specific. The fact that you have been in multiple locations with someone else that has no issues makes that pretty clear. As you mentioned that you checked the account and there are no issues there that brings us to the device.
Have you had any other trouble with this iPhone? Do you have any kind of case on the device? If so, could you remove the case and powercycle the device. Does service return when you power back on or does it still search for service with the case removed? You mentioned you "reset network settings," you can also "reset all settings" without it deleting anything from your phone. If the problem is still taking place once you do that I would replace the sim card. I know you have been traveling, you can find a store near you here: http://vz.to/1aDzA92 .
Hope that gets you back in business so you can focus on your trip! Let us know if there is anything else we can do to be of help.
Sincerely,
BrianP_VZW
Follow Us on Twitter @VZWSupport
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