Iphone 5 and 5s visual voicemail and call forwarding problems in UK

Hi
I am in the UK on a monthly pay 4G package with O2 with my iphone 5S.
Every two or three days, visual voicemail switches off saying there is an error with visual voicemail. When this happens, voicemails are left for me, but the caller does not hear my personalised OGM and I have to call in to listen to voicemails - and I get no notification of new voicemails. If I power down my iphone and switch it back on, visual voicemail is restored. But then a day or two later, it all happens again
Another thing I have noticed, is that when I switch my iphone back on after having powered it down, the call forward icon appears on the phone, even though I have not set call forwarding. To celar this I go into settings - phone - call forwarding. this shows that call forwardins is indeed off, and as soon as i reach that screen in settings, the call forwarding icon goes away - and so does my 4G connection. I then have 3G connection for a while and then magically 4G returns after several minutes.
Thsi is all comepletely repeatable - happens every time
Yesterday I noticed that exactly the same things are happening on my wife's iphone 5 - and she is on an EE package
We are both on IOS 7.1
What is going on?

lbay wrote:
Immediately after going through the carry-on x-ray scanner at Newark airport, my 5S touch screen screen became unresponsive. I could not tap icons. I could not swipe pages. I could not turn off the phone because I could not swipe the confirmation message. I could use the fingerprint sensor to ask Siri to Google for help, and Safari did open with a list of Google search results. Surprisingly, I could use the touchscreen to scroll up and down the list of search results, but it would not respond to any taps, so I could not open any of the links. I finally did a hard reset and when the phone did come back on, all was well. This is the second time that this has happened immediately after x-ray, and these two times were the only times that this has happened, despite many trips.
Then there was something else unique about those two times that affected the device, either environmental or circumstantial.

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I recently bought the new Iphone 4S on the Bell network. I subscribe to visual voicemail, and when I get a voicemail I can listen to them but when I go to delete them it freezes the screen for a second or two and goes back to the homescreen. Anyone else having this problem? I've called Belland they're clueless about this, and Apple support doesnt seem to know much about it either.

I was mislead as well. It turns out that visual voicemail is only partially supported by Bell. You can only playback voicemail. It doesn't show the caller ID either. You still have to call your VM in order to delete messages (which kinda defeats the purpose). According to Bell tech support they're "working on it" but I wouldn't hold my breath.

Hey how are you guys listen i have an iphone 4s the one i use with the H20 CARRIEr and i trying to enable the option call forwarding and when i type tho number i go back and i notice to the call forwarding it turning off as soon i back to the main menu ?

hey how are you guys listen i have an iphone 4s the one i use with the H20 CARRIEr and i trying to enable the option call forwarding and when i type tho number i go back and i notice to the call forwarding it turning off as soon i back to the main menu ?

There are a lot of posts in the forums today with people having problems with iMessage. There was also a published outage yesterday, so it's possible there are still some issues that may be impacting you both.
I would just wait it out - I'm sure it will be sorted out soon.

How do I find and download Visual voicemail?

How do I find and download Visual Voicemail on my iPhone?

Visual Voicemail is a carrier feature. Not all carriers offer Visual Voicemail. Contact your carrier to see if they do.

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dmbono wrote:
Try turning off push and instead fetch every 15 minutes. There seems to be a bug that prevents data from getting through on push. Hope they remedy this soon!
Huh? A "bug" would affect all devices using the OS. I have no idea what you are talking about as push worked just fine here after allowing a little time for my phone to be re-provisioned by the network. That took longer than normal due, I'm sure, to the large number of folks trying to do the same thing I was. And we've all hear AT&T whine that we evil iPhone users are breaking their network.

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Hello---Have been working on this for a few days--Visual Voicmail is not working properly. I don't get notification of voicemails, and the only way I know if I have a vm is if i call it??? Never had this problem before, and I had the older blackberry curve--I spent and hour and a half on the phone with sprint, and nothing, returned the phone because they told me to, then I bought the same model, vm worked for a day,. then is now doing the same thing!!!! I am so frustrated--I have done wipes, settings, everything, u name it.. PLease help SOS!
I have reset everything possible, and called sprint repeatedly--they said there was some outage--I found that quite funny because the second phone that I have on a second line--no problems there--I think they coulnd't figure it out and don't know what to do----
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I have the exact same problem as megpi below-any solutions?
Hello---Have been working on this for a few days--Visual Voicmail is not working properly. I don't get notification of voicemails, and the only way I know if I have a vm is if i call it??? Never had this problem before, and I had the older blackberry curve--I spent and hour and a half on the phone with sprint, and nothing, returned the phone because they told me to, then I bought the same model, vm worked for a day,. then is now doing the same thing!!!! I am so frustrated--I have done wipes, settings, everything, u name it.. PLease help SOS!
I have reset everything possible, and called sprint repeatedly--they said there was some outage--I found that quite funny because the second phone that I have on a second line--no problems there--I think they coulnd't figure it out and don't know what to do----
Thanks in advance

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I can only listen to old voicemails in Visual Voicemail since before the iOS upgrade. I am curious whose issue this is to resolve, T-Mobile made it sound like it is Apple's problem and Apple seems to think that it is T-Mobiles. Does anyone know who is working on this issue? Not having Visual voicemail *****, but not knowing you have new messages is just not cool when you depend on them for work! I need this fixed ASAP or I need to find a different carrier. Anyone else having this issue with a different carrier?

Try a Restart.
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider. Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your settings
You can also try resetting all settings. Settings>General>Reset>Reset All Settings. You will have to enter all of your device settings again.... All of the settings in the settings app will have to be re-entered. You won't lose any data, but it takes time to enter all of the settings again.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears. Apple recommends this only if you are unable to restart it.
Or if this doesn't work and nobody else on the blog doesn't have a better idea you can contact Apple.
Here is a link to their contacts with most of the information below.
http://www.apple.com/contact/

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I found another thread with the same title but it was a different situation, involving some kind of tethering hack.
This time I updated to 3.1.2 this morning and it seemed everything worked fine, but then I missed a call and the no Voicemail followed so I did not think it was important and didn't call back. About 2 hours later I get a call from the same person and I answer and they tell me they left a voicemail why didn't I call them back. So I did a little test and left a voicemail for myself from another phone and I never got it pushed to the phone.
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I've used all three - and I prefer You Mail. You Mail and Verizon's (Premium) VVM are very similar, and You Mail is free. Both have an app that opens when you hit the notification icon so you can "see" your messages, and click to listen. Google Voice sends me an email with the transcription, and I can click in the email to listen to the message. All of them require data to download and listen to the voicemail, but it's, what I consider, minimal. The translation leaves a bit to be desired, but that's as much a function of the speaker as the translation engine - I can usually get the gist of the message from the transcript, most times I don't need to even listen to the message.
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TIA,
JVK

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