Iphone 5 and icloud

I just got an iPhone 5. When I go to iCloud, storage & backup, it says the last backup was performed "Never". If I manually try a backup, it acts like it is starting and says Backing Up, but the estimated time remaining will never populate. Eventually it will fail. If I go to MANAGE STORAGE, I see where it made a backup of my phone. But under "Latest Backup", it says 'Incomplete'.
I am on Wi-Fi and plugged in when I try the backup and it is plugged in and on Wi-Fi when I go to sleep at night, still no automatic backup is performed.
Not sure why it is doing this but i need it fixed

Go to Settings>iCloud on your phone and turn all data you are syncing with iCloud (contacts, calendars, etc.) to Off.  When prompted choose to keep the data on your iPhone.  (If you are syncing iWork documents with iCloud, also open your iWork apps and turn off iCloud syncing and choose to keep the documents on your phone.)  After everything is turned off, scroll to the bottom and tap Delete Account.  Next, set up a new iCloud account using your other ID, then turn syncing for your data (contacts, etc.) back to On.  When prompted, choose Merge.  This will upload the data to your new account.
This will not move your photo stream, however.  If you have photos in photo stream that are not in your camera roll and that you haven't backed up anywhere else you will need to save these before deleting the account.  To do this, open your photo stream album on your iPhone in the thumbnail view, tap Edit, tap all the photos to select them, tap Share, then tap Save to Camera Roll.  You can then delete the iCloud account and your photos will stay in your camera roll.

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