IPhone 5: Audio no working

Okay, now I'm pretty peeved---switched to iPhone 5 after years of bb's being slow and crashing. I figured, well, the 5th gen has to have all the kinks worked out, right? And I'm a surgeon and use it as a pager as well---so it can have absolutely NO failures in performance.
Here I am, 2 months after I bought the phone---and the AUDIO WONT WORK for alerts!!! This is rediculous- I can use speaker when making a call so I know its not the hardware, but no alerts, no audio on the apps, no typing clicks, no locking clicks, nothing. I was on a phone call on my headset last when it worked. After I took the headset out, nothing.
This is absolutely sad. I read through the forums---and tried every and any recommendations---resets, restores, headjack insertion and removal...etc. none have worked.
And now I have to waste hours I don't have at the wireless company's store hoping they can fix it (which they probably wont).
Are there any other online apps or programs I can consider to fix this?

Honestly, this is a WAG but try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.

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Hey Kirby17,
Thanks for using Apple Support Communities.
If you are not getting any sound from the speaker, follow this article.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved, please contact Apple Support.
Have a nice day,
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Hello Tetnus,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/ts5180
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
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Restart the iPhone.
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If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
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Thanks for your response, though I don't really see the need for the condescending tone while offering no useful information. I'm aware that H.264 is not an editing format -- If you had taken the time to read my post more carefully, you would note that I have already transcoded the footage ("and the issue persists even if we transcode to prores 4:4:4 or any other codec. Issue duplicated in FCP 6 and 7"), so your suggestion "Use Compressor to convert it to DV." really doesn't help much. We've done so and the problem persists. Hence the post.
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Hi MSavageXIV,
Thanks for visiting Apple Support Communities.
If you are not hearing sound from your iPhone when using headphones, start with these troubleshooting steps:
Inspect the headset jack for debris and clean if necessary.
Connect the headset and make sure the connector is pushed in all the way.
Check the volume setting. Adjust the volume by pressing the volume up and down button on the left side of the iPhone.
If you are trying to listen to music and cannot hear any audio, make sure that the music on iPhone is not paused. Try squeezing the headset microphone to resume playback. Additionally, from the Home screen you can choose iPod > Now Playing, then tap Play.
Make sure the latest version of iTunes is installed on the computer that you are syncing the iPhone with (songs purchased from the iTunes Store using earlier versions of iTunes won't play).
Try another Apple headset (some third-party headsets require an adapter to be used with original iPhone).
Try a different song or video.
Check to see if the iPhone alert sounds or other iPhone sound effects exhibit the same audio issues.
Disconnect the headset from the iPhone and see if sound comes from the built-in speaker.
If you do not hear sound from the built in speaker, try these steps:
Verify that the volume is set to a level you would normally be able to hear.
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved after restoring the iPhone software, please contact Apple Support.
You can find the articles with these steps here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Best,
Jeremy

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