IPhone 5 backup & iTunes

Just noticed today that I cannnot backup my iPhone 5 to iCloud. The last backup was Dec. 12. Also, I cannot access iTunes from my phone to do app updates. This just started today. I did check the iCloud status page and all is green.
Any one else noticing this problem? Any suggestions?
Thanks

Problem solved, I rebooted my internet. All seems to be working for now.

Similar Messages

  • Is there a way to download someone else's iphone pictures to my computer without interfering with my iphone backup/ itunes?

    is there a way to download someone else's iphone pictures to my computer without interfering with my iphone itunes backup?

    Ensure that your iTunes is set up so it will not sync automatically. Then you can connect the other iPhone to your computer and import the photos in the same manner that you import photos from your phone and/or a digital camera.

  • HT201269 itunes cannot see my iphone backup.  I have a backup of the backup on an external HD, but even tech support cannot figure this one out.  I copy and paste backups into the correct folder but itunes still does not see it.  All I need are my contact

    Sorry for short novel I am writing.  I just wanted to cover as much backround as possible.
    So, here it goes.  I backed up my iphone 4 after renting a movie.  The movie only played the starting credits before I was called on for daddy duty.  A few days later the movie would not play, so I restored my phone from my backup.  The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie.  I then had a problem with my contacts showing up twice in the contacts list after the restore.  So I attempted another restore.  All was well at this point.  I then started having trouble with my pc and decided to copy the internal drive to an external source.  A week later I had a system failure and did a factory restore on my computer.  I re-installed itunes and tried to copy and paste the old backup into the new itunes.  Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh).  Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck.  The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine).  We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive.  Ok, this is where it gets weird.  We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files.  Whoohoo, itunes now see's a backup folder full of old files, or so we thought.  The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders.  When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored).  This left tech support and I both scratching our heads.  My service issue was escalated to the next level.  I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through.  As usual, apple disappoints again.  I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s.  I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files.  Any ideas or support in retrieving my contacts would be greatly appreciated. 

    Sorry for short novel I am writing.  I just wanted to cover as much backround as possible.
    So, here it goes.  I backed up my iphone 4 after renting a movie.  The movie only played the starting credits before I was called on for daddy duty.  A few days later the movie would not play, so I restored my phone from my backup.  The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie.  I then had a problem with my contacts showing up twice in the contacts list after the restore.  So I attempted another restore.  All was well at this point.  I then started having trouble with my pc and decided to copy the internal drive to an external source.  A week later I had a system failure and did a factory restore on my computer.  I re-installed itunes and tried to copy and paste the old backup into the new itunes.  Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh).  Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck.  The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine).  We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive.  Ok, this is where it gets weird.  We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files.  Whoohoo, itunes now see's a backup folder full of old files, or so we thought.  The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders.  When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored).  This left tech support and I both scratching our heads.  My service issue was escalated to the next level.  I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through.  As usual, apple disappoints again.  I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s.  I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files.  Any ideas or support in retrieving my contacts would be greatly appreciated. 

  • Does iTunes/iPhone Backup backup Application settings?

    Hi guys,
    it happened to me to buy a new MAC and transferring my purchased Application to the new computer via my iPhone; it happened to me to buy a new iPhone and sync my iTunes with it... in both cases I kept my Apps setting.
    The question is: does the iPhone backup perform this or did I keep the seeting only because the Apps where stored in one of the two devices?
    In other words, let's consider the scenario where I have both a new iPhone and a new MAC, everything lost, only my iPhone backup and applestore id and password available.
    Is there a way to get in my iTunes all the purchased applications or have I to manually download one by one (even if I know it'll be for free)... ??
    And after this operation, what about my application settings??
    Thank you.
    Luca

    Contact Apple support directly. Perhaps they will help. The Contact Us link is at the bottom of this page.

  • Encrypt iphone backup does not appear at iTunes

    hi
    I do an encrypted back up to my iPhone4 4.2.1 and upgrade to 4.3.3 and when i complete the upgrade i did not find the encrypt iphone backup at iTunes
    please help me
    regards

    i forgot to till you that the folder of the back up appear at "" C:\Users\dr\AppData\Roaming\Apple Computer\MobileSync\Backup "" but at itune did not

  • Hello, I want to restore a backup on my Iphone 4S, but in i-tunes it's not vissable. When I'll look on te pc: (username)\Application Data\Apple Computer\MobileSync\Backup\ it's there! How can I get this backup to my iphone or itunes? Thanks in advance!

    Hello, I want to restore a backup from this afternoobut in i-tunes it is not visseble. When I'll look on te pc: (username)\Application Data\Apple Computer\MobileSync\Backup\ it's there! How can I get this backup to my iphone or itunes? Thanks in advance!

    Follow the steps in this article to restore from iTunes back up:
    http://support.apple.com/kb/HT1766
    Since you say you cant see the back up in iTunes you should be able to see it when following the last step where it says for iTunes 10.7 or earlier. Dont worry as this step also works for iTunes 11.

  • I am trying to restore a backup onto my iphone from itunes but it asked me for a backup password which I cant remember, is there anyway that I can reset the password and not lose my backup?

    I am trying to restore a backup onto my iphone from itunes on a pc windows 8 but it asked me for a backup password which I cant remember, is there anyway that I can reset the password and not lose my backup? Any help is very appreciated

    Try entering the password on your iPhone

  • Is there a way to recover iCal data from computer or iPhone backup through iTunes?

    I  synched my iPad  with my computer and my ALL of my iCal information disappeared from my computer. I tried put my calendar information back on my computer from my iPhone, but instead the reverse happened, and all of my calendar information disappeared from my iPhone, too.
    I am using an older MacBook Pro (15-inch Core 2 Duo), running Mac OS X Lion version 10.7.4, an iPhone 4, iPad 1, and iPod Touch, all using iOS 5.1.1 (9B206). I regularly use iCal on my iPhone and on my computer, but not on the iPad and iPod Touch.
    I do not use iCloud because my personal calendar and contact information was appearing on other family member's iPhones. (We share an iTunes library in under my Apple ID, and I did not want to create a different Apple ID for iCloud yet.).
    Is there a way to recover my iCal info on my computer? Or alternatively, could I recover it on my iPhone from my iTunes backups (my iTunes backups are encrypted)?
    Of course, I learned my lesson, and if I recover my data, I will back up my calendar daily, but for now, valuable information is lost, and I would like to recover it if at all possible.
    Any help at all will be greatly appreciated.
    Thank you.

    You'll have to confirm with the developer of Keeper whether the data is stored as part of the iPhone backup or not. If it is, then restoring the iPhone from your latest back should restore the data to Keeper. My guess, though, is that since the free version of Keeper won't allow you to create a backup, the data is not part of the iTunes backup and hence won't be restored.
    Regards.

  • How Do I Backup More Than One Iphone On Itunes Without The Other Backup Been Deleted?

    How Do I Back Up More Than One Iphone On Itunes On The Same Laptop Without Deleting The Old Back Up?
    Thanks

    I believe when you do a backup it deletes the old one.
    \oops ignore my response, didn't see it was for more than one iphone. sorry

  • How to keep multiple backups of an iphone in itunes

    I have two iPhones, both of which are iPhone 4 with latest iOS 6.1.2. Everytime I connect one iPhone with iTunes on my windows-based computer, it generates a new backup on the computer thus now there exist more than ten backups of this iPhone (labeled with different dates in iTunes->Preference->Devices). However, everytime I connect the other iPhone with iTunes, it updates the latest backup on the computer thus now there exist only two backups of that iPhone. I've not found any setting different betwee those two iPhones. Since sometimes I need to restore iPhone from an old backup, how can I explicitly ask iTunes to keep multiple backups like the former iPhone?
    I know this can be done manually if I rename the corresponding backup folder in ...\Application Data\Apple Computer\MobileSync\Backup. I'm just looking a more "automatic" way in iTunes setting.
    Thanks.

    Hi Venkat,
    Why u want to do with CM25?
    Do you have to do splitting before dispatching the operations?
    If not you can do the same through CM27
    Just need to select all the operations of the order(By pressing shift) then click on Dispatch(press F5)
    Still iam doubtful about your question,pls revert
    Regards,
    SVP

  • By backing up the iTunes Library via saving the iTunes folder on an external drive, is it also backing up all iPad and iPhone backups as well as App Data and Documents from your devices?

    If I backup my iTunes Library by saving the iTunes folder on an external hard drive using the instructions contained in the link below, will it also back up all my iPad and iPhone backups as well as App Data and Documents from my devices? In other words, will it also create backups for the backups? Thank you.
    Back up your iTunes library by copying it to an external drive
    Furthermore, when it is time to restore the iTunes folder I copied to my external drive to a new iTunes program on my new computer, how will it merge the information once I plug in my iPad or iPhone to that new laptop to sync? If I did the iTunes library backup a couple months ago and I've added documents/music/pictures on my devices since then, what will happen when I try to sync it with the new laptop now working off of the iTunes library backup from a couple months ago since the information is no longer the same? Which information will dominate and thus be kept? Will it delete the new information/data/pictures/documents/music off of the devices since it is not on the iTunes program when it syncs?
    Sorry for so many questions, but they are all related to backing up and restoring iTunes. I am not very tech savvy if you cannot tell

    It would be a good idea to look into a bigger hard drive. They are not that expensive any more and can save a lot of headach. This is even more important if you are buying music from the iTunes music store. If you lost those files they are gone.
    The point of having it on your PC and iPod is to have a backup. If the iPod fails, or you need to go back to the DVDs and find they are scratched, or just can not be read you have lost days of work converting and organizing all of those songs.
    Or the iPod could hard drive could fail and then you will have to try to bring all of those files back from DVDs. You end up with a mess since some songs will probably be on multiple DVDs, have different names ect. Trying to reorganize it all can be a pain.

  • Hi i have a question, I'm trying to back up  my iPhone to iTunes but it says restore from backup or setup up as new device. if i setup as new device will everything be deleted? if yes then how would i back it up without anything being deleted

    Hi i have a question, I'm trying to back up  my iPhone to iTunes but it says restore from backup or setup up as new device. if i setup as new device will everything be deleted? if yes then how would i back it up without anything being deleted

    Following is a link to instructions on how to backup (either via iTunes and via iCloud) http://support.apple.com/kb/HT1766

  • NEED HELP! Trying to backup my iPhone to iTunes and transfer to another iPhone with more storage.

    About 2 months ago I bought a new iPhone 4 with 8gb of storage. I have since filled it up with Apps and App Data. A friend gave me his old iPhone 4 with 32gb of storage. So, I want to backup my 8gb iPhone to iTunes, have my carrier deactivate it, then activate the 32gb iPhone my friend gave me, move my number to it, and then restore my 8gb backup to the 32gb iphone.
    Here's the rub ...
    Since I have had my 8gb iPhone, I have never synced it with iTunes. I upgraded the OS to v.6 over the air and downloaded all my apps the same way. I spent a lot of time setting up my preferences and personalization’s directly on the phone itself.
    So, now that I want to back it up, when I connect it to iTunes, I get the "Welcome to Your New iPhone" screen with only two choices; one “Set up as new iPhone”, or two “Restore from this backup:” (Which currently reflects my wife’s iPhone 4 backup). ... I want to do neither ...
    I just want to plug it in, and then back it up as mentioned earlier, “without” wiping it by setting up as new or restoring my wife’s phone to it.
    Is there a way to do this in iTunes?
    Thanks for all and any help! T.

    See Recover your iTunes library from your iPod or iOS device.
    If I recall "set up as new phone" shouldn't change anything on it, it just tells iTunes that you don't want to restore a backup of an older device to it. That said I haven't been there often enough to be absolutely sure.
    Sometimes it is a matter of timing... If your question drifts off the first page or two before someone who has a useful suggestion sees it then it can get missed entirely. Yesterday in particular was bad for anyone looking for immediate help but it looks like things are running more smoothly now.
    tt2

  • How do I find my last iPhone backup in iTunes?

    How do I find my last iPhone backup in iTunes?

    In iTunes on your Mac, go to Preferences (under iTunes in the menu bar).  Then click "Devices" on top.  You will see your last iPhone backup listed, along with its date and time.

  • How do i get iphone backup files to show in itunes?

    Hi.
    Ive recently had to start using another computer due to a component failure, and as a result managed to wiped my iphone of its original contents during an update on the 'new' computer. I have my old hard drive connected to this computer via a docking station, and can access all the files on it with no problems. I've deleted any itunes stuff on the 'new' computer so that the only apple/itunes stuff is on my old hard drive, but when i launch itunes, its not like it was when i left it. no music loaded in library etc. not a major issue as the music is all still on the hard drive. My issue is with the apps and back ups for my phone. I can view the folders with the back ups in, but they wont show in itunes. I'd love to restore my phone back to how it use to be.
    Can anyone help me out, as i'm at a brick wall with my knowledge level.
    thanks in advance
    Dave.

    You can open an alternate library by holding down shift when starting iTunes.
    A GUID is a Globaly Unique IDentifier. I this case I the backup folders appear to be named bunch of numbers & letters probably meant to be unique. If your original library opens properly (and you haven't wiped the device) then you don't need to worry about restoring the iPhone backups from the previous system.
    There's another GUID buried in the iTunes Library.itl that identifies your old library as the "home" library for your device. If you try to connect the device to a new library, even if it has all the same content, iTunes will want to wipe the device and start over. Not so much a problem for media but you might lose app settings. Best if you can connect properly to your old library, otherwise restoring from a preserved backup should restore your app data.
    tt2

  • How do i remove old iphone backups on my itunes to free up disk space on my hard drive?

    im running low on diskspace and dont have much on my pc other than my itunes. i think the problem is all the iphone backups i have.. i have more than one iphone and have had all the generations. so i think tat my backups are using a lot of diskspace and only want to keep the most recent.so how do i remove old back ups from my itunes?

    If photo stream isn't working, put them in a folder and sync them to you phone by selecting the folder on the Photos tab of your iTunes sync settings and syncing.  Just be aware that if you want to delete them to your phone in the future you will need to sync them off your phone using iTunes as they can't be deleted directly on the phone.

Maybe you are looking for