Iphone 5 backup problem

Bought new macbook pro on os x 10.8.4 trying to backup my iphone 5 with itunes.
Everytime i click on backup on this computer is starts but never finishes it gets to the end but still carrys on spining and saying backing up,iv left it for 2hours but still no good.
Iv tried restarting the computer but still no luck,any ideas

With the iPhone connected to the MacBook Pro, with iTunes open...
From the iTunes menu bar click Store > Authorize This Computer
Then try backing up your iPhone.

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IPod to iPhone backup problems

I recently got an iPhone to replace my much used iPod touch. I made sure to backup my iPod to iTunes before syncing my iPhone for the first time. When I finally synced my iPhone, iTunes gave me no option to restore my ipod from my most recent backup. It gave me the option to restore from older backups, but not the new one.
For the time being I have it set up as a new phone, I've checked in the backups folder (macintosh HD/library/application support/mobilesync/backups) and found that the backup does still exist, but iTunes wont let me use it. Can anyone help me out?

3rd party app settings and data created/stored by a 3rd party app is included in the device backup which is updated by iTunes as the first step during the iTunes sync process. The only way to transfer this data from one device to another is by transferring the backup for one device to the other.

IPhone backup problem

So i restored to 2.2 firmware and of course I backed up right before, then when the update finished it asked to setup as a new phone or restore from a backup I did as a new phone thinking I could backup later on, and what happened was it backed up automatically and overwrote my other backup I was going to use
So now im left with nothing, no talk time, no contacts, no notes no nothing
I am using windows vista and I tried to do system restore and when I went to Itunes it was the same backup as before and my old one was no there.
If there is someone that could help me restore my backup it would be the greatest thing anyone would ever do for me.
Thanks in advance.

Well its when i sync my iphone with itunes and it says backing up phone and then i receive the (app is not responding window) and it shuts down.

IPhone backup doesn't work (backup can't be saved...) - nothing works!

First of all, I've read all instructions here and on Apple site, here, and it still doesn't work. It is this error: "Backup could not be saved on the computer" http://support.apple.com/kb/TS2529?viewlocale=en_EN - this of course didn't help, so I looked here.
I found this:
http://discussions.apple.com/thread.jspa?messageID=10567963
http://discussions.apple.com/thread.jspa?messageID=10223044 - this especially:
I found my log file, I erased all my backup copies, then I created new directory with name from log file and I copied mdinfo and mddata with correct names from log. But it still didn't work, all it helped, that log showed error with another file. I tried it two more times (also it is very long process - beetween 1 and 2 hours), and it had problem different files every time. For example:
2009-11-29 14:41:26.641|AppleMobileBackup.exe|4164:18439528|/SourceCache/SyncApplication/S yncApplication-599.1/Backup/IPodBackupTool.m:_handleReceivedNewBackupFile| ERROR: Could not save file piece for file C:\Documents and Settings\MK\Dane aplikacji\Apple Computer\MobileSync\Backup\d4b40b9e4a4799fb864f974 d36ff987c6f4c484f\723ca7ed73d89a9464360cc94964cbed 84de4724.mddata: Could not open the file at "C:\Documents and Settings\MK\Dane aplikacji\Apple Computer\MobileSync\Backup\d4b40b9e4a4799fb864f974 d36ff987c6f4c484f\723ca7ed73d89a9464360cc94964cbed 84de4724.mddata" for writing, lastError 82
Interesting thing is that, when fail backup ends, it creates new directory, which doesn't allow to copy any files to it. Only deleting it and creating folder with same name helps to copy mddata and mdinfo files.
Then i found this - http://www.guruguidedvds.com/iphoneblog/common-problems/iphone-backup-problem-ch ecklist/ - so i changed name of directory drom Backup to Backup-old, iTunes created new Backup directory, but problem remained the same "backup can't be saved on this computer".
No firewall, only Windows XP default thing, Avira AntiVir Free Version, and about 2,5GB free disk space od C:. Last working backup copy I have is from month ago.
Now I have iTunes 9.0.2.25 and 3.1.2 firmware, and there is problem. Problably my last good backup was with 3.0 firmware and older iTunes, but I'm not 100% shure.
Somebody has some other ideas how to solve this?
Message was edited by: loop_digga

Ok, I tried everything, last thing I did was downgrading and reinstaling iTunes, also without any good results, so unfortunately I had to do Restore. To be completly shure that previous backup was reason of errors, I set device as new, and now it is ok

BackUp Problem iPhone. Not all availible

Hello
I own an iphone 2G. with 3.1.3. It works tills last tuesday as it was broken. I decided to get a new own.
In the moment as i connect it to my mac itunes suggested to restore an backup. The problem ist that the latest back was from June 21th. Tuesday was July 6th. My iphone is connected twice a day to my macbook. It everytimes syncronise and backup my iphone. Where are all the missing backup. The logic of the copies it keeps on my HD is not know. What should I do with a backup from july 5th 2009
I have listed the following backup availible
Gerard's iPhone
Gerard's iPhone - 05.07.2009 05:52
Gerard's iPhone - 08.02.2010 21:13
Gerard's iPhone - 21.06.2010 12:41
Gerard's iPhone - 21.06.2010 20:02
I suggest this is an iTunes problem and not a problem of my iPhone, or I am wrong
Any hints
Gérard
Where could i find my backup from July 6th

It still shouldn't take "4 hours" to sync your content back to your phone. Try deselecting everything but your music & apps, see if that speeds things up. Then add content one type at a time. When you restore from backup, you must follow this by a sync to restore your itunes content. There is no way around that fact as itunes content is NOT included in your iphone backup.

HT1386 I replaced my iPad and now don't see the iPad backup in iTunes. Any advice? Should I use my latest iPhone backup or will that create problems?

I swapped out my broken iPad for a new one, and went to sync in iTunes and only see my iPhone backups. Should I use those to back it up (most of the apps are the same across both, and same with the email, calendar, and contacts settings). Will that create problems if I use the same backup for two devices? Thanks!

No it will not create problems but if the iPad that you got is running an iOS less than what you are running on the iPhone, you will have to update the iPad first, before you can restore from the phone backup. You can't use the backup of a newer iOS on a device running an older iOS without updating the device first.

IPhone Backup/update Problem?

I'm trying to update my iPhone 3GS to iOS 4.1, but when i try to backup the phone first, it says that the backup is not compatible with my iPhone, and that i should delete my backup file before trying again. I looked where the other forums said to look for the backup file, but my computer says that the file doesn't exist. If i update to 4.1, will it delete anything that wasn't backed up, or is there a way to fix the backup problem? My computer is a Toshiba Satellite L500D with Windows 7

pls... told how i do...help...

Dear Madam/ Sir. I have problem, I forgot the Encrypt iphone backup password. And I need to backup to now Iphone 5s but I can't. Please help me.

Dear Madam/ Sir.
I have problem, I forgot the Encrypt iphone backup password. And I need to backup to now Iphone 5s but I can't.
Please help me.

You must first buy Snow Leopard from Apple: 800-MY-APPLE (in the US)
Make sure your system meets Snow Leopard's requirements:
Mac OS X 10.6 "Snow Leopard" System Requirements
To install Snow Leopard for the first time, you must have a Mac with:
An Intel processor
An internal or external DVD drive, or DVD or CD Sharing
At least 1 GB of RAM (additional RAM is recommended)
A built-in display or a display connected to an Apple-supplied video card supported by your computer
At least 5 GB of disk space available, or 7 GB of disk space if you install the developer tools

HT201269 itunes cannot see my iphone backup. I have a backup of the backup on an external HD, but even tech support cannot figure this one out. I copy and paste backups into the correct folder but itunes still does not see it. All I need are my contact

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Sorry for short novel I am writing. I just wanted to cover as much backround as possible.
So, here it goes. I backed up my iphone 4 after renting a movie. The movie only played the starting credits before I was called on for daddy duty. A few days later the movie would not play, so I restored my phone from my backup. The movie would still would not play so itunes support refunded my purchase and ended my viewing privileges for that rental after verifying that I had not viewed the movie. I then had a problem with my contacts showing up twice in the contacts list after the restore. So I attempted another restore. All was well at this point. I then started having trouble with my pc and decided to copy the internal drive to an external source. A week later I had a system failure and did a factory restore on my computer. I re-installed itunes and tried to copy and paste the old backup into the new itunes. Now itunes just flat out does not see the backup file (I failed to mention that I did a factory reset on the iphone after the last backup, hopping to start fresh). Tech support had me uninstall and re-install itunes and then copy and paste the old backup into the newly installed itunes with no luck. The files are all there, but itunes just doesn't see them (itunes says the device has not been backed up to the cloud or to the local machine). We then tried backing up the factory restored iphone and replacing that restore file with one of my old backups on the external drive. Ok, this is where it gets weird. We replaced the guts of the folder but left the folder itself so itunes would continue to recognize the new backup folder with the old files. Whoohoo, itunes now see's a backup folder full of old files, or so we thought. The new files were deleted using shift delete so they would be gone for good and not mix with any files or folders. When I restore my phone, it restores the files that were deleted from the restore file (pause here for a moment and imagine the stupid look on the face of tech support and I while we silently wonder how files that were permanently deleted were restored). This left tech support and I both scratching our heads. My service issue was escalated to the next level. I waited for the phone call the next day that was scheduled at 10am to my wife's phone, but the call never came through. As usual, apple disappoints again. I just bought an iphone 5s and still have the iphone 4, and am looking for a solution to retrieve my contacts and restore to the 4 or 5s. I am guessing that files in other folders must be associated with the iphone backup in order for itunes to retrieve the files. Any ideas or support in retrieving my contacts would be greatly appreciated.

Encrypted backups problem

I have a problem that I can't make any sense of...
Reproduced on 2 PC's and 2 different iPhones. PC's are windows 7 and have never had itunes installed. Phones (3GS) have never been sync'd with itunes anywhere. Setting that up now so that I can take a backup to migrate to new 4S phones. I install itunes and authorize the PC for my apple store account (AppleID), then connect the phone. The "encrypt backups" option is checked by default. If I try to uncheck it it asks for a password - I have never set one, this is a fresh install. No backups have ever been done. I can right click the device and choose "backup", and it does take a backup. When I try to restore it to the 4S it asks for the password. I have never set one. I uninstalled and reinstalled itunes, and repeated the exercise on another PC. Same deal. "encrypt" is checked by default and needs a password to turn it off, but I have never set one.
I have tried the lock code for the phone, the apple id password, the passwords of every email service on the phone, and the windows password. None work. I have tried about 500 other random words but nothing works. If I go into iTunes preferences/devices it does not show any existing backups as being present.
So, I cant turn off encryption, and I cant restore any backups that I take.
Anyone got any suggestions? It makes no sense to me at all.
Thanks

From this support document http://support.apple.com/kb/ht4946
iTunes and encrypted backups
In the iTunes Summary screen, select "Encrypt iPhone backup" if you want to encrypt the information stored on your computer when iTunes makes a backup. Encrypted backups are indicated by a padlock icon, and a password is required to restore the information to iPhone. You may want to write down the password for your backup and store it in a safe place. If you use a Mac, when you set a password you can select to store the password in the keychain. With iOS 4 and later, you can transfer the iOS keychain backup to a new device if you encrypt the backup.
Warning: If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password, you can continue to back up and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync.
If you cannot remember the password and want to start again, you must perform a full software restore and when iTunes prompts you to select the backup from which to restore, choose set up as a new device.

How can I restore an old iPhone backup from Time Machine?

Hi there,
I lost my iPhone 4S but have a extra iPhone 4 (used for travel) that I would like to restore the 4S backup to.
The problem is that the backup of my 4S has somehow disappeared from itunes and the only one that shows up is the iPhone 4 backup even though they are set up as different devices with different names. I know that the backup for my 4S is included with my Time Machine backups (on external harddrive) but I can't find the files. Also very strange is that I don't have the folder "MobileSync" in /Library/Application Support/MobileSync on my computer. I can't find that folder anywhere.
My computer is less that 6 months old and I know that I have not deleted that folder or any other that are preinstalled.
I'm using OS X 10.9.4 and I don't want to restore my hole computer from Time Machine, just the files that hold my 4S backup.
Also note that I have not backed up everything from my 4S phone to iClould so that's not an option.
I've tried everything including:
- Restoring the settings on the iPhone 4 to factory settings and then connecting to itunes.
- Deleting itunes and restoring it from Time Machine at a date that i knew had the original iphone backup.
Who ever can solve this for me deserves a gold medal. I'm truly desperate. I've searched all forums and haven't found a solution for this.
Thanks.

caxx wrote:
Also very strange is that I don't have the folder "MobileSync" in /Library/Application Support/MobileSync on my computer. I can't find that folder anywhere.
Correct.
You need to go to ~/Library/Application Support/MobileSync/.
The ~ indicates your User folder not the top level /Library/ folder.
Click on the desktop, then hold Option and go to Finder menu Go and Library will be there (only when holding Option as it is hidden).

How do i get iphone backup files to show in itunes?

Hi.
Ive recently had to start using another computer due to a component failure, and as a result managed to wiped my iphone of its original contents during an update on the 'new' computer. I have my old hard drive connected to this computer via a docking station, and can access all the files on it with no problems. I've deleted any itunes stuff on the 'new' computer so that the only apple/itunes stuff is on my old hard drive, but when i launch itunes, its not like it was when i left it. no music loaded in library etc. not a major issue as the music is all still on the hard drive. My issue is with the apps and back ups for my phone. I can view the folders with the back ups in, but they wont show in itunes. I'd love to restore my phone back to how it use to be.
Can anyone help me out, as i'm at a brick wall with my knowledge level.
thanks in advance
Dave.

You can open an alternate library by holding down shift when starting iTunes.
A GUID is a Globaly Unique IDentifier. I this case I the backup folders appear to be named bunch of numbers & letters probably meant to be unique. If your original library opens properly (and you haven't wiped the device) then you don't need to worry about restoring the iPhone backups from the previous system.
There's another GUID buried in the iTunes Library.itl that identifies your old library as the "home" library for your device. If you try to connect the device to a new library, even if it has all the same content, iTunes will want to wipe the device and start over. Not so much a problem for media but you might lose app settings. Best if you can connect properly to your old library, otherwise restoring from a preserved backup should restore your app data.
tt2

How do i remove old iphone backups on my itunes to free up disk space on my hard drive?

im running low on diskspace and dont have much on my pc other than my itunes. i think the problem is all the iphone backups i have.. i have more than one iphone and have had all the generations. so i think tat my backups are using a lot of diskspace and only want to keep the most recent.so how do i remove old back ups from my itunes?

If photo stream isn't working, put them in a folder and sync them to you phone by selecting the folder on the Photos tab of your iTunes sync settings and syncing. Just be aware that if you want to delete them to your phone in the future you will need to sync them off your phone using iTunes as they can't be deleted directly on the phone.

Sony Bridge don't detect my iphone backup

As you can see on the screenshot i have a backup the 13/09/2014 on itunes on the right that is not detect by soy bridge for mac on the left the latest backup is the 20/10/2012.
Please help me to get my old iphone backup on my new xperia Z3 compact.

Hi Tamatea!
I have been in contact with the development crew now.
Sorry for letting you wait.
The first backup 20/10/2012 is not encrypted and readable by BfM. The following instances are encrypted and not readable by BfM.
You need to turn off encryption in iTunes and do a new backup if possible.
Hope it will solve your problems.
Best regards
Fredrik

How to uncheck encypt iphone backup if i forgot password ?

I want to delete my backup password ( uncheck encrypt iphone backup ) but i forgot the password so i delete my backup and uninstall itunes to solve this problem but when i reinstall the itunes and connect my iphone to itunes its still want the password to uncheck the encrypt iphone backup ! how can get my password or how to uncheck encrypt iphone back up ??
please help me

You are being a rediculous rationalizer.
If you can't change anything or help at all, why respond just to rationalize and twist what I'm asking?
And to assume I read the article before this happened was silly.
I am saying clearly, this is buggy behaviour that should be changed.
Every other thing when you encrypt a backup, you are encrypting the backup, not disabling your ability to every make an unencrypted backup again if you forget those backup passwords.
I know you have no means to change it and absolutely nothing helpful to add I don't already know whch I indicated had you bothered to read instead of jumping in with the rationalizations and repeating what i already said. You are just talking to yourself with rediculous remarks like "blame yourself" for not taking some article seriuosly I had not read and should not have had to, because it's a silly buggy quirk in the design I hope apple will address.
You must not work much with encrypted backups with other companies to not understand, usually, when you're encyrpting a backup, you're encrypting that file, not preventing yourself from ever making an unencrypted backup again if you lose the password. Backups and the phone are two different things. Please do not respond with unhelpful ignorance again. You have no clue what you are talking about in terms of security implications. Turning backups off would not let you "take apart an encrypted backup" if it's encrypted properly. The encryption is in the backup file itself, which would have no affect on creating unencrypted backups after deleting the old encrypted ones. I tried to be graceful but you really have no clue of the security implications and you are being very silly saying I should have taken an article seriously I hadn't read until I ran into this quirky behavior. You have no idea what choice is. Wow. You know, it's possible for someone to want to change a password they forgot on backups without having to wipe out their whole phone config, messages, etc. This in no way jepordizes the security of backups made with the old password. You are being clueless on this. Please do not respond if all you have to add is rationalizations of how any other way would be insecure when you don't know what you're talking about. You're snide remark that someone "does't know security" if they want to turn off encrypted phone backups or change the password on future backups, if they forgot it displays a huge amount of ignorance not worth trying to correct. Apple's great. Doesn't mean they don't make mistakes.

I don't know the password to unlock my iphone backup file ....could u help me please????

i just wanna know how to unlock my iphone backup file

but now i unbluged my iphone then put it in then restored it without any passwrd and the restore was sucessfully done till now it's nice
but now i'm interfacing a problem in syncronizing my iphone
because when i got to sync it he told me that the iphone can't be synced because there is not enough free space to hold all of da selected items

Iphone 5 backup problem

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