IPhone 5 bad call voice quality

Got the new iPhone 5 and have bad phone call quality. The recipient of the call seems to be able to hear me ok, but their voice either isn't there or drops out or sounds grainy like when you have bad cell reception. Many times, the calls have just not connected. I know that that my cell reception and the recipients cell reception were excellent. This has occured when calling other cell phones, land lines, and toll free numbers. Anyone else having this issue? Have an appointment at Apple tomorrow morning to see what they think.

PROBLEM IDENTIFIED (..maybe)
Update: Have not gone to the AT&T store yet, but was trying out some tests and think LTE is causing the problem. I am in an LTE capable area (Outside Washington DC). When I disabled LTE in the cellular settings, the phone calls sound clear. When I enabled the LTE in the settings, the majority of the time, I was having the bad voice call quality. Not sure if this would happen on Verizon network too, but could you try it out and see if you have the same results? If anyone else trys this test out, let me know your results.
As an aside, My brother who lives in a non-LTE capable area has had no issues with call quality. Could be coincidence, but hope I have pinpointed the problem.

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Iphone 5s - Bad call quality

Hi, I recently noticed a problem on my iphone 5s, everytime when I received a call, I barely heard the caller, the voice seemed to be coming from a well, not clear at all. What should I do?

Hello Elbeyrouni,
If I understand correctly, the call volume used to be fine but now it's hard to hear the other person.
Here are some steps to try for that.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Increase the volume during the call.
Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
Make sure nothing is plugged into the headphone jack or the dock connector.
Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
Restart the iPhone.
Make sure your device is up to date.
If the issue is not resolved, contact Apple Support.
Thank you for visiting Apple Support Communities.
Nubz

Call voice quality

Good Morning, I have just bought Iphone 5s, and some times when I call the reciever complain of sound quality, low and shallow, also my screen blinks for few times. i had same problem with iphone 4 s. althoiugh I am hearing other parties very clear.

first comment, I would remove the attachment and re-add it without the passwords in it, and maybe even mask the ip addresses out. Security and all that.
Second, you have a pretty complete QoS architecture.
Since you labeled the serial interface as being an AT&T IPFR, I can comment that diffserv based Qos is honored on that network, but you do have to request it from AT&T. There is a posibility that AT&T is delaying your carefully tagged traffic.
Lastly, we have found that allowing bursting on frame circuits is a sure fire way to have poor quality. We spec the port and PVC to match eaxactly or as close to exactly as the carrier will allow.
Since you are not apparently using IOS conference resources, my comment about SCCP/TOS may not apply.
What are you using for conferencing, Call Manager resources, VG200 or catalyst DSP blades? Are your remote sites using G729? Is so, where are your transcoders?

Iphone 5s bad réception 3g and 4g signal and call

Hi, my iphone 5s very bad network reception in my home and my calls is very bad quality same outdoor.
Ios 7.0.2.
Sim card ok
All settings by defaut.

Hello there Kevkev5s,
It sounds like your call quality and reception are low both inside, and outside. I want to recommend a couple of articles to help troubleshoot the cellular connection quality. The first is named:
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Increase the volume during the call.
Make sure nothing is blocking the receiver. If you're using a protective case or display film, remove it and try again.
Make sure nothing is plugged into the headphone jack or the dock connector.
Check the receiver opening to see if it is clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush.
Try another location with better signal. If the audio issue happens only when on a call, it could be due to the location.
If the iPhone is paired with a Bluetooth headset or a car kit, try turning off Bluetooth on your device. Learn more about troubleshooting Bluetooth connections.
Restart the iPhone.
Make sure your device is up to date.
If the issue is not resolved after restoring the iPhone software, contact Apple Support.
If the issue is not resolved, or the above does not help I would next try the troubleshooting in this article named:
iPhone: Troubleshooting issues making or receiving calls
http://support.apple.com/kb/TS3406
Thank you for using Apple Support Communities.
All the best,
Sterling

Iphone volume when calls

My iPhone 4s volume is really low when someone calls you can barley hear what the person is saying but the person can hear you

Hey s pannu,
Thanks for using Apple Support Communities.
Sounds like you are having trouble hearing only when on a phone call. I see how that can be a problem. Take a look at this article to try and resolve this issue.
iPhone: Receiver and call audio quality issues
http://support.apple.com/kb/ts5196
Have a nice day,
Mario

Iphone 5S call voice Low quality.

Iphone 5S low quality call voice. When I make a phone call , people in the other side said my voice is very small and disconnected. The voice is good when I am using the earphone at the same calls

Hello tigertiger123abd,
The following article can help sort your iPhone's built-in microphone.
iPhone: Microphone issues
http://support.apple.com/kb/TS5183
Cheers,
Allen

IPhone 5s Call Sound Quality

Hey- I have a brand new iPhone 5s with AT&T and I've noticed that the call sound quality is worse than my old iPhone 4. The call sound is more muffled and a lot less crisp. Is this a common issue or is it just my phone? Thank you!

When I hold my iPhone 5S in my left hand to my left ear the sound is muffled. I remember Steve Jobs saying you're holding it wrong. Although this had nothing to do with the problem we're having now it got me to thinking. I looked at my hand holding the iPhone my thumb was on the left edge with my to two Center fingers on the right edge. My index finger was up close to the noise canceling mic on the back of the phone and my palm was down by the regular mic. I could see as I talked the voice could hit my palm travel up my hand to my index finger which was close to the microphone on the back.
I called my wife on the house phone using my iPhone 5S. She said that my voice was muffled. I took my index finger away from the microphone and moved it next to my two Center fingers on the right side of the phone. This moved my palm away from the microphone at the bottom. I did this while she stayed on the line. She said that now she could hear me clearly. I then moved my index finger to completely cover the back microphone. Once again she said that the sound was still good. I then moved my index finger a small amount away from the microphone and she said that my voice was muffled again.
I believe that the way I was holding my hand acted as a megaphone to the noise canceling microphone in the back. The noise canceling microphone thought my voice was noise and was suppressing it.
I work in a noisy environment, so I like the idea of the noise canceling microphone. Going to the settings and turning off the noise canceling microphone or putting a small piece of tape over the microphone is really not a good option for me.
For now I will use this new way of holding the phone until Apple can fix this issue.

IPhone 4s - Battery issue and poor voice quality

I had bought my iPhone in May this year. It was working fine till i think a week back battery started to drain quickly at 10% every hour. I have configured office exchange account for mail and accessing global exchange contacts, Google account as exchange for contact sync and iCloud. i dont keep any contacts on exchange, keep in Gmail only. Was Android user earlier.
I read a lot of posts and tried all solutions such as turning off timezone service in location, turn off and delete all email accounts, kept manual sync for emails, ran the battery down till switch off and charging back to 100%, removed apps i doubted could be syncing data in background, turned off locaiton service totally, turned off calendar, turned calendar notifications, turned of iCloud reminder, notes but no effect. Wifi and Siri are also off.
I notice today that I am getting small circle near operator name rather than E symbol (for edge)and at the same time voice quality of person on other end is bad too, can hear small cracking , clicking sounds, voice breaks. Otther person can hear me properly. I get back E symbol in some different place than my desk. I havent changed my desk so thats not a possibility either.
Someone had suggested queued network thread with exchange can cause the issue so Installed System Activity Monitor app but it doesn't show battery graph or which process is taking CPU or network time. Moreover, it shows 4-5% less battery level than on top in disharging mode !!
Used to get good stats of what is eating the battery in my old HTC Desire but iPhone doesn't offer such feature to diagnosis. Ideally should not be required if phone works as expected.
What do I need to do to get battery life and voice quality back? I will try voice again at home just to rule out bad network at work.
Thanks,
Ashish

Well, most of what you did is black magic, and has nothing to do with battery drain. But we have no way of knowing how your battery life is below what you think it should be. What are you using it for, what apps do you have, and how much Usage life do you get (settings/general/usage).

Voice quality problems on iPhone 5s with IOS 7.02 on Verizon.I

I have a brand new iPhone 5s with IOS 7.02 on Verizon. Everything works great except when on talk on the phone the normal way. When I do that, people tell me they can hardly hear me. But, when I put them on the speaker phone, they can hear me very well. Also, Voice Memos, and SIri all work just fine. It is only when I talk on the phone the normal way (without the speakerphone on) that the voice quality I am transmitting is very low. Does anyone know how to fix this? Thanks very much.

Apple helped me solve this problem. They gave me a brand new iPhone 5s. The were just great in their support. It appears that my first iPhone 5s had a faulty "audio chip." This is the chip that changes the frequency of your voice as you talk into the microphone; Apple explained that it is one frequency when talking on the phone, and another where using the speakerphone, and another when using Siri, and another when using voice memos, etc. You use the same 2 microphones for all of these applications (one at the bottom of the phone, and one my the camera lens), but the "audio chip" adjusts the freqency based on the applicaiton you are using. So, on my first iPhone 5s, my "audio chip" was defective, so they gave me a new iPhone 5s, and it has been working just fine. I had the most current IOS operating system on the original iPhone 5s with the faulty "audio chip," and on my new iPhone 5s which works great. Hope this helps. The technicians at Apple Customer Care and at the Apple Store are very aware of this problem with potentially defective "audio chips" in some of the iPhone 5s's. Cheers, Clarence from Cleveland.

IPhone 5s, Outgoing calls makes connection, no voice

iPhone 5s - Outgoing calls makes connection, no voice.

Just spent the morning trying to resolve this problem. If you want good support, Apple support is not the place to go: See the following. My phone is working now, but the support received from Apple was of no help.
There
are limited places to post the following comment so here it is: Contacted apple
support today for Iphone 5c issue (phone would not make outgoing calls,
intermittent and when there was a connection, receiving party could not hear me
unless I was on
speaker. After contacting my service provider, resetting my phone and checking
problems with service, they connected me to Apple support. Apple called me and
gathered my information, cell number I was calling from (not my cell with
problem). We worked through some possible issues and then she said she was
going to call my cell to check connectivity. She proceeds to hang up on the
call we were on and attempts to call my cell. My cell was not working properly,
hence my call was made from a different phone. Support person can not reach me
through my celll ( because it was not working properly) instead of contacting
me back on the number I gave her in case we were disconnected, she leaves a
message for me to call Apple support back to resolve the problem and she was
going to add to the ticket that we were disconnected. Oh and she neglected to
leave me a call back number so that didn't help much. Didn't give me a ticket
number. I use to love apple. I guess you either love them or hate them. I now
hate them and will tell everyone that they have the worst support I have ever
encountered. I have seen many issues with Apple phones whenever someone updates
their IOS as recommended. If you want anything more than sub par support I
would suggest you go anywhere except Apple. Posting on as many social media
sites as I can, since this is the only source I have to complain. Not that
these complaints will be taken seriously.

IPHONE 4S incoming calls go directly to voice mail. This is a brand new replacement phone. Prior phone didn't have this problem

IPHONE 4S incoming calls go directly to voice mail. This is a brand new replacement phone. Prior phone didn't have this problem

Slide up from the bottom of your display to access the control panel.
Look for the button (should be at the top) that shows a crescent moon.
Tap that button. It should say "Do not Disturb: Off".
Then try it out and let us know if it worked.

On my Iphone, I have an app called Voice memos where I can record someone talking or signing. I try finding the same on my Ipad but can't find it. Does it exist on Ipad?

On my Iphone, I have an app called Voice memos where I can record someone talking or signing. I try finding the same on my Ipad but can't find it. Does it exist on Ipad?

No, but there are plenty of Apps which will do this.
Se this one for example:
https://itunes.apple.com/us/app/voice-memos-for-ipad/id364295267?mt=8

My iPhone 4S microphone is not working in calls, voice memo or Siri! Please help!!!

I have never dropped my iphone and it's not water damaged. Today all of a sudden the microphone had stopped working on my calls, voice memos and Siri. It still works on speaker phone and when I put my headphones in! I really need help I don't want to have to buy a new one I only have it 6 months!!

This happened to me also. iPhone 4s. 6.1.3. Verizon. Speakerphone stopped working during a phone call. Speaker phone icon was lit. Person on other side of call could listen in. But no sound from speaker. Music doesn't play. Siri disappeared although she returned temporarily after I did a restore to new phone and then she went away again. What I've tried without success.
Verified settings
Reset (soft and hard)
Restore to backup
Then full restore to new phone
Headphone jack in/out 7 or 8 times trick
Blow out headphone jack with compressed air
Carefully cleaning headphone jack with a slightly less cottoned Q Tip
Carefully examined dock port to see if there was debris
Blowing out the dock port with compressed air
Voodoo incantations
Sacrificing a McDonald's chicken nugget to the Gods of hunger
Nothing worked. I've googled the problem and I see that there is a division in the tech nerds between hardware (speaker or dock problem) vs software (Apple screwed up one of the updates). I'm suspecting a dock problem. Phone out of warranty. It's not a brick but it is certainly not as functional as it once was. Any ideas? dock? software? magic? thx.

Really freaky problem with mic voice quality on calls

With my old headphones getting, well, too old, I decided to buy new ones, and so I did. The problem is, when I tried using them, my friends told me (while laughing non-stop) that it sounded like I was speaking from afar and with the typical headphones of fast food restaurants workers that make your voice sound weird.I thought it was the headphone's fault, so I changed them today, but the exact same thing happened. I thought maybe it was cuz my old ones worked on a USB connection, and the 2 new ones with a jack cable, but a friend told me it didn't make any sense and, furthermore, I tried calling him on Skype and he actually could hear me perfectly! Then I went to try again with my friends and, for them, it still sounded insanely weird as always (disclaimer: no, they are not pulling my leg). I disabled the automatic configuration of mic in audio configuration, played with the slider, whatever I could see in the options. I'm completely bewildered because I don't even know if what's happening is a problem, an incompatibility of my PC with jack headphones, or what's going on.I would appreciate any sort of insight.

Hey there, Skymoose! I'm glad to see that you're managing your device. No, I can't say that clearing the cache would impact your voice quality. The cache is merely a temporary memory storage function. Do you use a headset of any kind with your device? If so, does this issue occur with and without the headset?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

I can't hear caller voice, I hear my voice from speaker - iPhone 4S

Hello,
for first apologize for my english
I have iPhone 4S 16GB with iOS 5.0 since october 2011, in january 2012 I break the front glass and I give to the our czech Apple Authorized servise for non-warranty repair, my warranty continues. They applied to it some "Apple Exchange Program" so, I have a new iPhone.
When I receive iPhone back, I found out issue when I make the call sometimes I can't hear dialling tone and caller voice, he does, and I hear my voice from the speaker. If I make recall, almost always it's OK. Happens approx. every 5. call.
iPhone returned from service with iOS 5.0.1, with different Serial Number, UID, etc..
I try restore without backup, problem unresolved.
Thanks for tips...

No nothing. I have not dropped the phone or anything, but when I bought it I could listen to music, and now it just don't recognize any headphones!

IPhone 5 bad call voice quality

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