IPhone 5 Battery & Data usage issues

Here's my journey.
I had the iPhone 5 from the day it was realeased. Was with Vodafone Australia. Phone was awesome. Coverage was an issue, so decided to swap to Telstra recently. Got new iPhone 5 with the change over.
From the beginning, the new Iphone on Telstra, the battery was draining completely in less than 3 hours. Looked at the support communities and spoke to Apple. I made the mistake of setting the phone up from a "BackUp". They suggested setting it up as a "new phone" in iTunes.
Did that - phone had been awesome until 4 days ago when I decided to "Update All" of the pending App updates. After all was downloaded the phone returned to its draining self, also becomign VERY VERY HOT when charging. Warmer than normal. Also got a SMS from Telstra to say I have used 82% of my download entitlement. With 22 days remaining!!!! Something wasnt right, not only was it using the battery life, cellular data usage was being drained also.
Spoke to Apple, they told me I would need to do a process of elimination to find the "corrupt" app that was draining the Battery & Data.
I deleted every single App I had on the phone, yet it made no difference. I started to monitor the cellular data recieved on the phone. With no apps and nothing running, how is there data and battery being drained.
Decided yesterday to"RESTORE" iPhone once again. Set up as a new phone. I had loaded my email settings, but nothing else. I hadnt even provided my Apple ID infomation so the App Store wasnt logged in. Phone was still not right. Played with some settings, decided to turn my "Exchange" email from "PUSH" to "Manually Fetch".  After this, the phone was back to normal. No cellular data being downloaded and battery OK. Turned Exchanged back to PUSH, then the battery decides to trickle away again.
After all this ********, I have narrowed it down to the way my exhcnage server checks for new messages. I have ALWAYS had my Exchange server PUSH emails to me. Why with this phone, on 6.1 should I have to have it to Manually check for emails.
I get the feeling from conversations with other people, there seems to be alot of unknown data usage which Apple need to make a priority in preventing. This is costing consumers time and money.
Curious if anyone else has had same issue?

The issue is pretty broad.   I see posts all over the internet on iphone 5.  I use the phone on 2 continents and both places have the issue.  Therefore, it is not a network issue, it's an Apple issue.  I use pccw in Hong Kong and AT&T in the US.  I have isolated the issue to the phone sending data, massive amounts of data, all on it's own.  At first I tried turning everything off like icloud, itunes, passbook, all downloads, etc.  Eventually, I shut everything off other than cellular data.  The phone will be fine for some amount of time then it randomly begins sending data.  It can send 100mb an hour, with nothing on at all.  You can view your send data under settings> general> usage> Cellular usage.  I went as far as taking screen shots every minute and watched it sending massive amounts of data.  Here they are, just a sample.  Apple's suggestion on chat is to turn data off or put it on airplane mode....   quite frustrating since those are the two reasons you buy a smart phone to begin with...  I'm hoping there is a solution other than not to use the phone.

Similar Messages

  • Data usage issue on iPhone 5

    Since we got a new iPhone 5 last month the data usage has tripled. Is this a bug? Not happening on iPhone 4.
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    Where are you seeing those data figures? Is it storage usage or data usage? Data usage has to be reset each billing period. Otherwise it adds up. You may be seeing several months of data usage. Reset it to 0 on the first day of your billing period each month. It's that or your looking at storage usage.

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    Hi,
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    Regards
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    Hi mbmarcos2,
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    Use iTunes to restore your iOS device to factory settings - Apple Support
    Regards,
    - Brenden

  • IPhone 5 data usage problem

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    I thank you for the input but
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  • IPhone 5 data usage.

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  • Verizon iPhone and Data Usage

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    http://www.att.com/standalone/data-calculator/

  • Data usage and battery drain has skyrocketed with iOS 8.1.2 (maybe earlier)

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    Hey this is Brian, bjmcmurry, under a different user ID.  If I logged in as bmcmurry, original post, I was just getting a server error and couldn't get to this discussion nor post a comment anywhere.
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    The two phones had 2 things in common, they were using the same Apple ID and the same version of the OS.  One was a iPhone 5 and the other was a 5s.
    Here is a synopsis of my experience via my written evaluation of the Apple support system (Apple Rep name's have been removed):
    After a couple of hours on the phone with an Apple Care Senior support Analyst, it was suggested that I go to the Apple Store to 1) get my battery replace in the iPhone 5 since it qualified for the replacement program and 2) see if the Genius could provide me with any insight in the data usage issue and battery drain.
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    Having been an previous owner of a software development company that I started in 1980 and retired in 2001, I can tell you that using the 'Black Box' method of debugging is extremely inefficient.  Instead, having access to an ‘Activity Manager’ type app to identify in real time what process was blowing up the data flow would have saved me a lost afternoon at the Apple store and hours on the phone with tech support.
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    I told the AppleCare Senior Analyst that I may have stumbled onto a workaround and I suggested that I give it a couple of days of monitoring.  We'd talk then and I would have results to report.  She agreed. 
    Sure enough, my Document & Sync usage was back to normal, about 1/2 Mb per day.  Am I happy that the excessive Cell Data usage has stopped?  You bet!  But, there was no intuitive reason that an end user would know to log in on the ID website to unknowingly solve this problem.  As I use to say to my employees, that is not the ‘Macintosh Way.’  And, rebooting the the 'Microsoft Way.'
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  • IPhone 4s iOs 6 data usage problems on Verizon

    Last night around 6PM I lifted the usage controls on my teenage cousin's iphone 4s. We had never set a data limit for the phone because she only uses it for internet when at home on the wifi network. We only had it on her phone to be able to block unwanted numbers, but the feature also allows customers to set data caps, internet restrictions by age ect.
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    The second rep is a moron. Yes it is a software issue and not just an iphone 5 one.
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    I've heard talk if you go Settings-General-About it will OTA load the update but I'm not certain about this. Frankly I would wipe the phone and set it up new. During the restore iTunes should check that the software is up to date and find the carrier updates. Make sure your cousin has all her photos, contacts etc. And warn her that she'll lose her texts. Although I have heard if you google around someone figured out how to erase everything but backups from an iTunes backup file. That was for iOS 5 as I recall but it might still work. So have her do a backup in iTunes, duplicate it and play if you feel techie enough.

  • Iphone 5 - anyone having huge cellular data usage problem on ATT

    I upgraded from Iphone 3g to Iphone 5. Over a period of last year, My average monthly data usage is approx 400MB (total less than 5GB in a year). AT&T is reporting that my Iphone 5 data usage crossed 6GB in a 3 day period . I called AT&T and have to listen to LTE, Iphone 5 and Multiple app running in background  non-sense as an explanation for 6GB data usage over a 3 day period. My Itune and app store does not download over cellular network. Even though Iphone 5 automatically creates an Icloud account during initial setup, I am not connected to Icloud on Iphone and never even logged on to Icloud account. IOS 6 setting for sending data diagnostic over cellular network is set to no.
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    CNN link to Iphone 5 data bug story
    http://money.cnn.com/2012/10/01/technology/iphone-​5-data-overage/index.html
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    There have been lots of discussions about this particular topic
    https://discussions.apple.com/message/19398807#19398807
    https://discussions.apple.com/message/19780554#19780554
    https://discussions.apple.com/message/19802173#19802173
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  • Are there known data usage problems with iPhone 4S?

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  • Intermittent data-speed issues with iPhone 4S

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    Last month I checked the data usage on my iPhone 4S three days after the start of a new billing cycle. To my shock I discovered that I had been charged with about 193 MB of usage. That was very odd because 193 MB is well above what my total data usage is each month. Immediately contacted AT&T Customer Service--twice. Each time they could not provide an explanation as to why the data usage was charged to my phone. All they could tell me was that all of the 193 MB were charged on the very day the new billing cycle started. They did try to sell me a larger data plan.
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  • Large data usage transfer every 6 hours while on a WiFi network, who is doing this transfer? Is Verizon polling my phone causing this usage?

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    I'm having the same issue and this month these data pulls equated to 1891.51 MB!!!
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    Screenshots:
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  • Ellipsis jetpack mismatch data usage with alerts

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