Iphone 5 - Black colour peeling off

Dear All,
I have brought an iPhone 5 black colour from Mumbai (India), few months back (Still under warannty).
Off late I have been observing that iphone body clour is being peeled off..Overall iPhone looks ugly because of this. We can see a lot of white sopts on phone and it looks as if the phone is 2-3 years old.
I had logged an complain with Apple support, who suggested me to show the phone to Authorized service center in Mumbai.
Apple authorized service center in Mumbai (Rahul Commerce) kept phone my phone for a week and later infomred me that nothing can be done, this is a known fault.
My question to readers and Apple is if this is a known defect what is the solution? Has anyone else faced similar issues and what action has been taken.
I want to take this matter with higher ups at Apple, every penny paid should be worth it. Besides Apple is known for its perfection, which is missing here.
Would be great if I am helped with escalation matrix - E:mails where I can write to seeking an answer in Apple.
Thanks & Regards
Harshal Desai

Take it to Apple and complain to them about it.
Allan

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