Iphone 5 Burn

About 7 months ago my iPhone 5 was in my pocket and was so hot that I took it out so fast and it had actually popped the screen out of the phone. I took it to the store and they gave me a new one. This morning I woke up with a burn on my arm from my phone being so hot. How can I contact apple about this? I can not believe this happened.

Why were you sleeping on your phone? Especially if you had it plugged in? A device being charged will get warm and possibly hot if it has no air circulation.
Make another appointment at the Apple Store.
And stop sleeping on your phone.

Similar Messages

  • An iPhone Burned My Girlfriend... And Now Will Not Charge/Sync

    So last week my girlfriend's iPhone 3gs did something new. She had just plugged it into the charger - the one that came with the phone when she purchased it - and plugged the charger into a wall outlet. My iPhone charger occupied the other socket. Within about 60 seconds, she noticed that the phone was getting extremely hot to the touch toward the bottom where the charger is. Then the burning smell started, so she immediately unplugged the phone. The end of the charger cable was actually hot enough to burn her skin and leave a scar where it touched her arm. When we looked at the port on the bottom of the phone, there were scorch marks on the contacts for the cable.
    My phone was fine, we unplugged both cables and plugged them back in, then plugged her cable into my phone. It functioned perfectly. We plugged my cable into her phone and it said "this charging device is not supported." We tried some other cables we had from her old iPhone and our iPods, same thing. The issue was definitely related to her phone.
    In the morning she called the local Apple store to make an appt. at the "genius bar." The guy on the phone listened to the issue, then said (in the most obnoxiously condescending douche voice possible) "Ma'am this could NOT be a problem with your phone but I guess if you want you can bring it in Friday and 4:30 and I will try to fit you in." Mind you, this was LAST TUESDAY so we know he is probably booked solid til then with people who have problems with their brand-new iPhone 4. Last night, on a whim, I decided to take her through all the troubleshooting steps they will go through and ask her if she did so they can send her away without resolving her problem.
    I plugged the phone into my computer. Wasn't recognized by either device. I swapped cables, tried again, no dice. I tried unplugging it and plugging it back in a few times and for a split second it said "sync in progress" so I wiggled the cable and held it in at an odd angle and finally got it to sync up. I backed up all her data first, then I tried to restore it per Apple's troubleshooting docs. It would not maintain connection long enough to restore. I tried to update it to OS4, also no connection. My phone worked fine on the same cable in the same slot. I had a nagging idea in my head Apple would still try to f* her over, so we registered her on their support site. It initially told us her hardware was no longer covered unless it was a "manufacturer's defect." Well, of course this is a defect! So I selected the exception and had a tech support rep call us.
    She was polite but seemed like she knew nothing about what she was doing. Her first idea was for us to pay Apple $29.99 to cover the device, so we explained this is a manufacturer's defect and it should be covered for free. She had already heard the story once but we repeated it for emphasis that it was in fact the iPhone itself. She said, "Oh well it COULDN'T be the iPhone!" and suggested we restore it. I had just gotten done telling her that no computer would recognize that specific phone, so I asked her how she recommended we restore it. She read through her list of scripted responses, then told us to take it to an Apple store, but they "probably wouldn't be able to help us since it doesn't sound like the phone was the problem."
    Now I KNOW that Apple told its support employees to DENY DENY DENY all responsibility for issues with their hardware, the memo was leaked and published all over the place recently. But this is just ********. It's not even like we have an iPhone 4 and they can't afford to swap it for us... they have TONS of leftover 3gs's that nobody is going to buy. But still, we get screwed by their ****-poor customer service AGAIN.
    So, I decided to make everyone aware of this issue in case they were wondering how Apple is treating their customers. I am no overzealous fanboy, I do happen to like my iPhone 3gs when it has service... It has provided the least number of headaches out of all the phones I have owned and tried recently. It's a grudging concession though, as I have had no small number of problems with their products before. But back then, when my 6th iPod died the same way as the other 5 before it, even a year out of the warranty, they would just send me a box to return it and a new iPod no questions asked.
    I will update with results of our visit to the Apple store if I get to go with her.
    Anyone else had a similar problem or experience that can lend some info on how to deal with the "Genius" at the Apple store, or Apple support in general?

    Can I ask you a personal question? Why do a certain "faction" of Apple users and supporters eschew logic and accountability in favor of a fanatical level of worship toward the company and its products?
    You say that is how it has "always been," yet I remember an Apple that replaced 6 (SIX!) of my iPods for the same design fault without so much as asking me a single question before sending a box.
    You say all manufacturers do this, however Samsung replaced my phone with a revised design of the same model when they realized that the battery cover was defective. Nokia did the same with theirs for various software problems. Twice, as a matter of fact.
    I have spoken to other Apple customers (via relating this story to other groups on the internet) who had their iPhones replaced for less than this. I guess it's no surprise that I would get this type of response on a board maintained by Apple; I somehow expected that if the company STILL can't take responsibility for flaws in the basic design of the iPhone 4 - verified by several independent tests that provide irrefutable evidence - I wouldn't be able to receive anything of value from its representatives or various hangers-on that make up what I suspect to be a large percentage of this forum's membership.
    I don't want to hear "the company is always right" mantra, I want someone not plugged into the Cupertino Matrix, so to speak, to offer some insight on what I might be able to do to make the "genius" behind the counter forgo the whole "anti-customer service" attitude that Apple instills in its employees through memos and threats of termination these days and DO HIS JOB, which by my definition is ASSISTING THE CUSTOMER WITH A PIECE OF DEFECTIVE HARDWARE. I would be surprised if he were even able to go beyond plugging it into his test rig *one time* before handing it back and suggesting we buy a replacement or upgrade to the new model as he has been programmed to do.
    Seriously, what is the password, secret handshake, the wink and nod required to cut through the facade - aside from spending what I originally paid a second time? Or is there nothing substantive behind it for you people anymore?
    I LOVE my iPhone, I really do. The only gripe I have EVER had with it is related to AT&T service problems. I upgraded to iOS4 on the launch date, I enjoy the apps, the fast web browsing, the relative ease of use... I will wait for the revised model of the new iPhone to come out (still waiting for Apple to acknowledge THEIR problems first), but Apple WILL get my money. I could be one of you, I just feel like I want to retain my objectivity instead of being lobotomized and becoming a brand-slave.

  • Iphone burned via charger. It is working but not charging.

    I connected my iphone to mac for sycronization. In one minute I got a massage on my desktop that one of the USB ports is overheating. I felt a burning smell and disconnected my iphone immidiatly. Niether charger nor iphone itself have been burned but it is not charging anymore. I think a charging part inside the phone was burned. Iphone worked till the battary was exausted. Did anyone had the same problem? Why did it happen? Is it possible to fix the phone?

    I think the sequence is backwards. Something in your phone short-circuited, which caused the overcurrent protection in the Mac USB subsystem to shut down. Your phone broke first, it wasn't the computer that broke the phone. You need to get it repaired or exchanged, hopefully under warranty.

  • Does the iPhone burn my hand ?

    I have strange sensation when I hold my iPhone 3G too long and I even have strange orange traces on the hand were my skin touch the iPhone as if the phone burned my skin ... is it normal ?

    why don't you do a test of holding the floor sample iPhones wherever you purchased your iPhone, to see if you have the same sensation on your hand ? just to see if it is just the one you have or all that your hand feels that burning sensation with. if the floor samples do not have the same effect, maybe you can ask for a replacement? but if they all do, maybe it is some time of allergic reaction - although, I am no doctor . . .

  • IPhone 4s problems since iOS7

    Ever since I upgraded my iPhone 4s to iOS7, my wifi chip has since died, my iPhone burns incredibly hot, my bluetooth connectivity is intermittent, my battery literally drains as I watch it and it takes about 20 seconds for Settings to open when I hit the app.  I loved my iPhone for the past year and a half, and now it's a nuisance to me.  Apple has confirmed the death of my wifi chip and actually said that it was probably dying before the update.  Seriously?  Verizon won't do anything either.  Incredibly frustrated at Apple for pushing out an iOS that wasn't tested properly and not acknowledging the problem with a solution.  This same problem is all over the forums!  Not cool, Apple.

    I have. In fact, I've tried everything short of replacing the wifi chip by myself. No amount of restores, rebuilds or time in the freezer has resolved my issues. My iPhone has congestive heart failure and is in its last stages. I'm limping through til my upgrade in January. Just wish Apple would own it.

  • Mail problems - contacts "hacked"

    Hi,
    Forgive my ignorance, however, I have had a brief scan through these pages and several people appear to be having almost the same problem as I am, but not quite.  I have an iphone 4 on iOS5.1, an ipad on iOS5.1.1, and a MacBook Pro, on OSX10.6.8.
    This morning, at 0610 hours, GMT, my entire mailing list was sent a forwarded e-mail - junk of course, about bankruptcy, saying "Look here!" - which I did not send, and which does NOT show up in my Sent folder.  However, I keep a bogus email address at the top of my list, so I get MailerDaemon failure messages, if such a thing occurs (a holdover, from when I used Windows).
    My problem is, I have not used my MacBook in weeks, using only the iPad and iPhone.  About a month ago, I received a similar e-mail from a family member, who also uses an iPad, which I didn't open but deleted, using my iPad. 
    Is it possible for any such botnet/Trojan/"virus" to have "infected" or nicked my mailing list, and, if so, how do I get rid of it?  I have an elderly relative, who has an iPad2, and he opened the email (though not the extension), this morning, so he is now in a panic that he is next!
    My e-mail account is through BTYahoo, but, as they have accessed EVERY one of my contacts, it appears likely that this has come from within, rather than without.
    Can any of you advise or assist?
    I have installed the trial of MacScan, this morning, following recommendation on another page here, and am running it as I type.
    If anyone can help, I would be most grateful.
    Kind regards,
    Scoots.
    PS, I recall now I DID notice that, yesterday afternoon, my iPhone burned its way through around 60% of the battery life, while I was using Kindle, in around 3 to 4 hours.  I put it down to a glitch, or having left apps running in the background...obviously not.

    There is a virus out on apple products, tha thit 600,000 macs, iphones, ipads
    That is Flashback, which is now considered to be extinct. It only affected Macs (not iOS devices) that had certain older versions of Java installed. The most recent versions of Mac OS X 10.6, 10.7 and 10.8 all have protection built-in that will prevent Flashback infections, and Flashback hasn't been seen for some time anyway. See About the Flashback malware.
    As to other malware, it's extremely unlikely that your problem is malware-related, especially since only your Facebook account seems to be affected. That means that your Facebook account has been hacked. If changing your Facebook password did not prevent spams from being posted on your Facebook account, that probably means that your Yahoo account has also been hacked. Change ALL your passwords, for all online accounts. Be sure to use good, secure passwords, and don't use the same password for different accounts. This can make remembering passwords difficult, but it makes you significantly more secure. You can use a password manager (like 1Password) to keep track of all the passwords.
    For more about Mac malware in general, see my Mac Malware Guide.

  • I have songs in my iTunes library that I burned from CD's. They play in iTunes and will sync with my iPad. They play fine on the iPad.  However, the songs will not sync to my iPhone 4S.  There are now exclamation points next to songs (can't find source).

    I burned cd's in iTunes. The songs were able to sync and play on my iPad. After this, exclamation points appeared in iTunes on my laptop (unable to find source).  They still play in iTunes but will not sync with my iPhone 4S.  Do some cd's have a limit on the number of times you can copy them or is this an iTunes problem.

    KiwiLouisa - I had the same problem.  I was eventually able to distribute my content that was "Not eligible for iCloud" to my iPhone by switching off ITunes Match in both the ITunes app/machine that hosts my library (my Macbook Pro, in this case) as well as on the device to which I wished to distribute my content (my iPhone 6+).  This opened up the option for my device iTunes Music settings for selecting "Entire Music Library".
    After I successfully transferred *ALL* my music and music videos via iTunes sync, I then again switched on ITunes Match in iTunes on my Macbook and on my iPhone.
    This does not change the iCloud status, but at least I have the content on my iPhone.

  • I recently upgraded to iOS 7.0.3 and now my iPhone 4S will only sync purchased music to my phone from iTunes. Help! I have TONS of music that I have bought and burned to my computer, but cannot listen to it on my iPhone. This seems ridiculous!

    I recently upgraded to iOS 7.0.3 and now my iPhone 4S will only sync purchased music to my phone from iTunes. Help! I have TONS of music that I have bought and burned to my computer, but cannot listen to it on my iPhone. This seems ridiculous!

    Also, it's taking FOREVER (over an hour) to sync my iPhone to iTunes...

  • After upgrading to IOS 7, I can only transfer songs to my iPhone 5 that I bought on iTunes. Cannot xfer songs I burned from CD.

    After upgrading to IOS 7, I can only transfer songs to my iPhone 5 that I bought on iTunes. I cannot transfer songs I burned from CD. When I drag them to my phone in iTunes, my phone appears to be updating, but the songs don't show up there.
    I'm using IOS 7.1.2 and iTunes 11.3.0.54. WIndows 7.
    Thanks.

    This has worked for many folks according to the feedback I have gotten:
    Un-sync all your music to remove it from the device, then restart (hold down the home button along with the sleep/wake button until you see the apple, then let go). Now re-sync your music.

  • If sync my Iphone with an itunes library without all of my burned songs but with all of my purchases what will happen?

    My old computer along with my only decent Itunes was lost with a bad hard drive.  If i Sync my Iphone with a library only containing purchased songs will the songs burned from CD's or from other means transfer as well and can anyone recomend any Free Apple device transfer to computer? ( NOT PODSHARE and no Free Trials i have over 500 songs at least that need transferring)

    The sync is one way - computer to ipod.  The only exception is itunes purchases:  File>Devices>Transfer Purchases
    Did you fail to maintain a backup copy of your computer?
    "can anyone recomend any Free Apple device transfer to computer?"
    As far as I know, there are none.

  • How can I burn dvds of videos and pictures on my iphone?

    I have a PC and would like to find out how I can burn a cd with video and pictures taken with my iPhone.  Also, will the video be in HD on the disc that I create?  Thanks!

    You will need to have those files available for the process on your computer because this is a task which cannot be accomplished from the iPhone. You will need a disk burning utility on your computer (Roxio's software comes to mind as a possibility). The quality of the output is entirely dependent upon the nature of the original files and the capabilities of the software application. They can be written as a data disk or, in the case of the video, written as a movie so long as it is an unprotected file (from your own capture, for example). This entire operation has to be worked through on your computer. There is a minimal degree to which you can edit your captured video in the iPhone (3GS or 4) but it does not compare to the scope that would be available to you in a proper editing application on the computer.

  • I have some old cd's I have burned on itunes. How can I copy them to my iphone without using the cloud? I donot want to mess with my cloud settings because I am a technophobe . Please be gentle.

    I have some old cd's I have burned onto itunes. Howcan I copy them to my iphone without using the cloud? I donot want to mess with my cloud settings because I am a technophobe. Please be gentle

    Willy, the procdedure you describe works perfectly for AppleTV G1. In fact, I frequently play DTS music discs ripped to my iTunes library as Apple Lossless (ALAC) and synched to the ATV. What happens is that, as far as iTunes and the ATV are concerned, a conventional stereo 16/44 audio file is being played; however my reciever detects the DTS data stream, and instead of outputting static, it decodes the 5.1 channels correctly. This process parallels the way DTS discs were designed to be played back: a conventional CD player is connceted, via digital out, to a DTS-aware reciever/pre-amp and the two channels of static are recognized as 6 channels of DTS-encoded audio.
    However this process will only work if the player (CD, ATV, PC, etc.) sends a "bit-perfect" 16 bit/44.1 khz data stream to the decoding device. In the case of ATV G2 and G3, as has been discussed elsewhere, the unit resmaples all audio - including 16/44 PCM (Redbook CD)  - to 16/48. While this is not a big deal for conventional audio CDs, MP3s, and AAC files, it mangles the fragile DTS datastream and renders it undecodable. The resulting static that you hear is just like the static you would hear if you played a DTS CD on a non-DTS capable system.
    Sadly, I'm not aware of any easy way around this. You could use a program like Foobar (and the DTS plugin) to convert your DTS CDs to 6-ch .wav or .flac file. From there you could transcode the file to AC-3 and then mux it into a video container that ATV supports. You may need add a dummy video track, for iTunes/AppleTV to be ok with the file, though I'm not sure. This may be a lot of work.
    Sorry for the bad news. I wish that the iTunes/ATV ecosystem had better multi-channel audio support.
    Steven

  • How to add one song to iphone from an album burn onto itunes from a cd

    I have been trying for some time now to add an album from my Itunes onto my iphone. the album is not bought from itunes store but burn from a disk I own.
    I have tried to add it by making a new playlist and syncing it, and I have tried to add it 'manually' after clicking on 'manually manage music etc'.
    both times instead of just adding the music I have selected, it begins to 'back up' my iphone and sync on songs I have deleted ages ago!!! and APPS I have deleted ages ago! its very frustrating.Its as if it completely ignores my request and does whatever it wants.... I have followed the instructions on the apple help website but it does not work. can anyone help?? am I missing something?

    The music sync is ONE WAY - computer to iphone.  The ONLY exception is itunes purchases.
    You would have to use a third party program, not supported by Apple, if you wanted to do this.

  • I use my iphone 5 to record home videos. I have an apple tv but dvd burners dont have a hdmi plug in. Any suggestions on how i can burn videos from iphone 5?

    I use my iphone 5 to record home videos. I have an apple tv but dvd burners dont have a hdmi plug in. Any suggestions on how i can burn videos from iphone 5?
    I had a av cord that plugged into the iPhone 3gs and iPad 2 but its not compatible with the 5 connector. Right now i have to email myself the videos in small segments and open and save on the iPad 2 to burn them.  Is there an easier way to burn these from my iPhone 5 or through air play on apple tv?
    Thanks

    Connect the phone by USB to the computer, import with image capture, iPhoto or whatever application you use to import movies, drop it into iTunes.

  • How can I transfer photo from my iPhone 4S to my pc . Each time I connected to my pc I can not see those pictures let alone burn them into cd

    How can I transfer photo from my iPhone 4S to my pc? . Each time I connected to my pc I can not see those pictures let alone burn them into cd

    importing pics http://support.apple.com/kb/HT4083

  • How can I burn a video shot with an iPhone 4 to a CD so a Windows user can watch it?

    I shot a short video with my AT&T iPhone 4 and it's stored in iPhoto 9.1.5 on my iMac running OS X 10.6.8. What do I need to do in order to burn it to a CD so I can give it to a Windows user so he can view the video on his PC running Vista? I'm not sure about the video file format needed for Windows to play the video. Thanks for any help you can provide. I know this is likely a very basic question, but nothing I've tried seems to work. Any suggestions or links to resources that can answer this question will be deeply appreciated.

    You should be able to connect to their computer via your USB cable, copy the video over using Windows Explorer and the PC should be able to view it without any conversion.
    When you do this, make sure they don't have iTunes set to automatically open and automatically sync when an iOS device is connected.

Maybe you are looking for