IPhone 5 call quality

I just bought my iPhone 5. I was disappointed when I received a call and discovered the phone call quality on my end is bad. The other person's voice sounded very tiny and soft although I have already turned up the volume to maximum. Is it that way with all iPhone 5? The receiver could hear me clearly. I tried speaker and the person voice sounded much much clearer.
Please recommend suggestion to fix this or I have a defected phone?
Thank you!

Actually, after examining my phone properly, i think that this problem might have been caused by the plastic cover that I have yet to remove as it looks like it is blocking the earpiece. ><
My apologies.

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