Iphone 5 camera is not working soon after I downloaded ios7. Camera is frozen and shows a blur picture.
Hi Apple,
Can you tell me if there's a reason for my camera not working on my iphone 5.
Soon after downloading ios7 , the camera's front picture has frozen and shows
blurred picture . The app itself is frozen also , can't bring up photos from photo album .
Also I reset the phone and still the camera is not working .
please advise me as what to do next .
Regards.
Reggie.
Hi Patoraffo,
I understand that you are having issues with the Camera app functioning, I found the following information that may provide a resolution:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Camera is not functioning
- If the screen shows a closed lens or black image, force quit the Camera app.
- If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tapping Settings > General > Restrictions.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
- Try turning iPhone off and then back on.
- Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
- Try to remain steady while focusing:
- Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
- Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
- If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
Thanks,
Matt M.
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