Iphone 5 can not send out sms

my iphone 5 can not send out sms since i changed to this iphone 5 on 8th oct , i have reset the phone many times,
i have restored also.
i put the sim to another i phone 5, it worked perfectly, when i put other sim card into this problem iphone 5,sms can not
send also.
therfore it is concluded it is the iphone problem rather the sim/provider problem.
how do i get apple to replace a new iphone 5.
for information, a few of my friends are having the same problems.
please advise on next course of action.

What you have to do is a clean restore inside of iTunes. A backup is required just so your iPhone isn't erased.
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
iOS: How to back up
http://support.apple.com/kb/HT1766
If the problem still happens, you need to setup your iPhone as a new device.
iOS: How to back up your data and set up as a new device
http://support.apple.com/kb/HT4137
One of these will solve your issue.

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It could be a case that the network you are connected to is having problems.
If you go to Settings > Carrier > Turn off Automatic > This will prompt the device to do a manual search. Once completed chose a different network and test.
Also is it a particular number it's failing to or have you tried a few?
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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On my daughters iPad mini she can not send messages. She can receive them but the send button stays light gray after you type a message. It worked when we first set it up but now it does not. Tried resetting and logging out and back in. With no change.

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http://help.apple.com/iphone/7/#/iphf2d853e3
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http://support.apple.com/kb/ts2755
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Best,
Sheila M.

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Iphone 5 can not send out sms

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