IPhone 5 cannot connect to internet, or send i messages

I cannot connect to the internet, or send i messages or messages thorugh apps like avacodo.  Phone says that I have LTE connection through Verizon and I can stream music.  I cannot connect to e mail either.  I have turned off the phone and turned back on several times still unable to connect these apps are set to use cellar data in the settings- any other ideas?

    Hi alwaysjung,
That indeed sounds like a serious situation! We would be delighted to see what we can do to assist today. Do you mind sharing when this started? Is WIFI off or on? Have you removed/reinserted SIM on the right side of the device by popping out the SIM tray? Please keep us posted, thanks!
MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

Similar Messages

  • My iphone 4s cannot connect the internet sometimes using the 3G, but sometimes it does work. i do not know what is wrong ?

    my iphone 4s cannot connect the internet sometimes using the 3G, but sometimes it does work. i do not know what is wrong ?

    5.0.2 has not been released, thus you can not upgrade.
    Stedman

  • Iphone won't connect to internet or send messages

    My iPhone won't connect to the internet at all nor will it even send SMS messages.  I've already tried resetting the network settings and that did not work.  Are there any other solutions out there for this problem? 
    Thank you!

    Your right....I can't believe it. I disconnected my phone from my wifi. Shut it down and turned it back on. Sent myself an email message and on the 3G network phone picked up message immediately.
    Now I am seeing if the 30 minute rule you had still applies here.
    What a mess...but I gotta say, Love the phone, better battery, amazing screen, faster....just a few things that are really important going wrong!

  • I upgrade my iPhone 4 to iOS 6 and if I'm close to my router the signal indicator comes on and the phone connects to the wifi just fine, but if I step away from the router my phone does not have signal and cannot connect to Internet

    i upgrade my iPhone 4 to iOS 6 and if I'm close to my router the signal indicator comes on and the phone connects to the wifi just fine, but if I step away from the router my phone does not have signal and cannot connect to Internet 

    I can use my iPhone only with wifi .
    I don't get any signal and I can not connect to
    The Internet without wifi.
    When I don't use my wifi from home I have lost all connection to the net
    My iPhone is on and working it does not shut down

  • After iOS 8.02 download, my iPhone 5s cannot connect to the internet.

    After downloading iOS 8.02, my iPhone 5s cannot connect to the internet.  What should I do to try to resolve this?

    I'm having the same issue! Downloaded iOS 8.02 to iPhone 5 and no 3G internet connection! Spent 3 hours on a Saturday trying to get internet connectivity. Talked to Apple tech support and my service provider. This is the worst operating system ever! Do not upgrade to it. I will never upgrade to a new operating system on my iPhone again. May just start buying Samsung now.

  • Get message on iPhone 4S, "Cannot connect to iTunes Store." How can I access the iTunes Store?

    I get a Message on iPhone 4S, "Cannot Connect to iTunes Store." How can I access iTunes Store?  Yes,  I am WiFi connected.

    Well folks I finally got my "can't connect to iTunes" issues fixed. Seems that there was an unauthorized change to my email address and account therefore not allowing mr to connect to iTunes.
    Here is how I got it fixed.
    1. Contacted iTunes store support
    2. Followed their instructions and replyed with the following info:
    An order number from one of my purchases
    Last 4 digits of the c.c. Used for the iTunes store acct
    Answer to one of my security questions
    And 2 items from this list.
    Birthdate
    Billing address for Acct
    Phone number on acct
    It was after all of this that they saw that someone had made an account modification back in February when the issue began. Seems they changed my email address just slightly and that is what kept me from being able to sign in and not a password issue. This was likely due to a phishing email that came out in conjunction with iCloud asking users to change their passwords to a more secure form by adding a capital and number.
    To get all of this cleared up it took about 4 days as we emailed back and forth. I also needed a seperate email address they could use to send me info. Once they determined the issues and went to get them fixed by changing the email address associated with the acct and I created a new password I was able to access iTunes with no issues and even my previously thought lost acct balance was there.
    Hope this helps
    Crash

  • I cannot update ios as it says itunes cannot connect to internet, but it is

    Hi everybody, please help me. I've been trying to update my ipad for ages. When i click update it says itunes cannot connect to internet, but it is and it works for iphone and ipod, it's just the ipad. tried with security settings as well, but it doesn't work. did the connectivity test and it says itunes cannot connect to internet...it is connected

    If you have an iPad 1, the max iOS is 5.1.1. For newer iPads, the current iOS is 6.1.3. The Settings>General>Software Update only appears if you have iOS 5.0 or higher currently installed.
    iOS 5: Updating your device to iOS 5 or Later
    http://support.apple.com/kb/HT4972
    How to install iOS 6
    http://www.macworld.com/article/2010061/hands-on-with-ios-6-installation.html
    iOS: How to update your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT4623
    If you are currently running an iOS lower than 5.0, connect the iPad to the computer, open iTunes. Then select the iPad under the Devices heading on the left, click on the Summary tab and then click on Check for Update.
    Tip - If connected to your computer, you may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. Be sure and backup your iPad before the iOS update. After you update an iPad (except iPad 1) to iOS 6.x, the next update can be installed via wifi (i.e., not connected to your computer).
    Tip 2 - If you're updating via wifi, place your iPad close to your router to preclude getting a corrupted download.
     Cheers, Tom

  • Iphone 3GS "cannot connect to data network"

    Ever since I updated to the new operating system, my phone (3GS) hasn't worked properly. Sometimes with 3 or even 4 bars of 3G I cannot make phone calls or send text messages or use the browser. I feel like I've tried everything; I have: restored it, restarted it, reset network settings. I receive the "cannot connect to data network" very often, extremely frustrating. If anyone has any fixing advice, it would be greatly appreciated. Thanks

    If no change after restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup, there may be a problem with the SIM card. Contact your carrier which should be Rogers with a 3GS, and request a new SIM card.

  • Phone connects to the wifi just fine, my phone does not have signal and cannot connect to Internet away from wifi network t

    i upgrade my iPhone 4 to iOS 6 and if I'm close to my router the signal indicator comes on and the phone connects to the wifi just fine, but if I step away from the router my phone does not have signal and cannot connect to Internet 

    I can use my iPhone only with wifi .
    I don't get any signal and I can not connect to
    The Internet without wifi.
    When I don't use my wifi from home I have lost all connection to the net
    My iPhone is on and working it does not shut down

  • My macbook pro cannot connect to internet via wifi

    I have a Macbook Pro 2010 OS X 10.8.3.  I cannot connect to internet via wifi (Air por).  My Macbook Pro does not recognize my network and when I select it from the list of network it asks for my network password.  when I type in my password a dialog box gives me timeout error.  Please could anyone help me.  I am using ethernet for my connection at the moment.  Do I need to reset my macbookpro?  if yes, what will happen to my applications and operating system (mountain lion)?
    Monireh

    When you use the Airport utility what happens?
    What is in the System Preferences control panel for Network settings?
    http://www.apple.com/support/airport - there is a forum just for Airport Community
    Airport Express FAQ
    http://support.apple.com/kb/HT1515
    Wi-Fi Setup Considerations
    Things to consider before you begin
    Start with a plan for the physical layout. Depending on whether you have an existing Wi-Fi network, or if you are using your AirPort Express as a standalone Wi-Fi device, there are several options available for you to choose from.
    When using Ethernet, Cat6 cable is recommended.
    The layout you choose should take into account environmental factors such as physical access, location, range, radio frequency interference, etc.
    You will need to consider what AirPort Utility settings to adopt.
    You will need to know whether you are using an AirPort Express (802.11b/g) or an AirPort Express (802.11a/b/g/n).
    If you will be using more than one Wi-Fi base station, it may be helpful to read the article Extending the range of your wireless network by adding additional Wi-Fi base stations.
    AirPort Discussions
    Discuss your AirPort Base Station, Time Capsule and Wi-Fi questions with fellow community members.
    More
    Direct you to the proper forum for MacBook :
    MacBook Series Forumshttps://discussions.apple.com/community/notebooks?view=discussions
    Mac OS X Forums
    https://discussions.apple.com/community/mac_os?view=discussions 
    http://www.apple.com/support/macbookpro

  • ITunes cannot connect to Internet and iPad backup takes Forever

    Hi, I have a workstation, high end Windows 7, PC, everything works perfect except the iTunes.. here's my story:
    iTunes cannot connect to internet, nor can iTunes Store. I tried "Run Diagnostics" from Help menu, it showed "internet connection verified" green light BUT "Secure link to iTunes Store Failed" Red Light.
    Then I thought, lets check other Apple App, Safari.. which couldn't load google for a long time and didn't even show any error, anyway, so I quit and uninstalled it.
    I connected iPad for backup, it started all fine. At "Step 2 of 7" backing up, the loading/copying bar came half way up and stayed there for more than 20 hours. So, I quit that too. (Maybe, this is a different problem or connected, im not sure.)
    I also checked the setting in Norton Firewall and made sure iTunes was allowed full access. Internet is working perfect in all the other applications, even "Apple Software Update" is working fine, checking for updates and everything. I have latest version of iTunes by the way.
    THEN, I uninstalled everything Apple, left no trace of Apple in Program Files, and reinstalled iTunes. STILL SAME PROBLEM!!! Can anybody help? What could've happened, 'coz it used to work just fine before.
    Thanks Guys!

    start itunes.
    update podcasts - no response.
    click on store - no response.
    use diagnostics for connectivity - no response.
    sometimes, when i stop itunes from trying to connect, i will get an error code 11222

  • Cannot connect to internet in Solaris 10 OS.

    I setup X4500 running solaris 10 OS. But, I cannot connect to internet. I do not understand whats wrong with that. When I ping google or any other site from X4500 its not transferring any packets. I can ssh it from a remote computer. So, running fine on the network. I have a static IP for that. Could someone please help me with this.
    Thank you

    Can you ping your own default gateway's IP address?
    Can you traceroute to a public IP address like forums.sun.com (72.5.124.102)?
    Can you use nslookup to resolve hostnames to IP addresses?
    Does your /etc/resolv.conf have lines like:
    nameserver 192.168.0.10
    Where 192.168.0.10 is the IP address of your local DNS server(s)?
    Did you copy /etc/nsswitch.dns over /etc/nsswitch.conf before trying to reach websites?
    I hope investigating these questions help.
    regards,
    ~ Dairenn

  • I cannot connect to internet eevnthough i have wifi,when im trying to login on FB it says unable to connect and same with YM it saysinternet connections appears to be offline,when in fact the WIFI smartbro is connected,and the signal is very strong...

    my itouch cannot connect to internet...but the other day i can use the wifi im connected,but since yesterday eventhough im connected to wifi and the signal is very strong,when im trying to login on FB it says unable to connect to FB,same with YM it says internet connection is offline when in fact i have a strong signal of wifi..

    - Reset the iPod. Nothing is lost
    - Power off and then back on the router
    - Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - iOS: Recommended settings for Wi-Fi routers and access points
    Do other devices successfully connect to the network?
    Does the iPod successfully connect to other networks?

  • MY iphone 4s cannot connect to wifi after updating to ios 8.1.1

    after updating to ios 8.1.1, my iphone 4s cannot connect to wifi at all.
    at first, connection will show up, but when i tried to connect, i will see the wifi logo but after 15 or 30 seconds, connection will be lost again.
    i will try again, but this time, my phone will hang, i need to restart but then, wifi will not work at all.
    it will show that its searching for network but its not. then it will hang again,
    after this, give up already.
    my phone is working perfectly fine until updating my ios to 8.1.1.
    the problem is i cannot upgrade again as i cannot connect to wifi.

    Settings/General/Reset - Reset Network Settings. If you can't turn WiFi on see: http://support.apple.com/kb/TS1559

  • TS1368 iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

    iPhone says "cannot connect to iTunes" I am hooked up to wifi and I keep getting this error... Any ideas?

    Hi ...
    Try this support article >  Can't connect to the iTunes Store

Maybe you are looking for