Iphone 5. cannot get mail. no internet connection available.

I have the iphone 5. My carrier is Sprint. I can get email only when connected to wi-fi. When no wi-fi is available I get a pop up message that says: cannot get mail. no internet connection available.
I am sure I am just missing a setting or something to correct this. Any ideas?
Thank you!

I experienced this problem firsthand with a Sprint iPhone 5 about a month ago, telling me it had no internet connection and could not check my email (which was Gmail, set up through the native Mail app, using default settings). I can confirm that restarting the phone (holding home + power buttons until restart) temporarily fixed the problem but it quickly returned. Toggling Airplane mode did nothing. The problem did return within the same day after a period of time. I have since switched back to AT&T.
Interstingly, my sister had the same issue with her brand new Sprint iPhone 5 this week. She called Sprint and the customer service representative confirmed that this is a problem that only affects Sprint iPhone 5 users who use Gmail. The rep told her that it affects Gmail both in the native Mail app and also in the Gmail app, but web use still works (I haven't confirmed this). The rep also said that Sprint is aware of the problem and working on a fix that would be delivered in the form of a "software update" but there was no clarification if that was an iOS update or a Sprint carrier update.
That's all the info I have now, but if you're a Sprint iPhone user and experiencing this problem, please do call Sprint and let us know what you find out.

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