IPhone 5 Cannot Restore/Update - Just Error (1)

Had a period of time when I had 'Searching..' and couldn't find carrier so decided that I would try and update it to the latest iOS (was only one download behind) as per Apple's suggestions, and now iPhone 5 won't restore/update/anything, I just get Error (1) when I hook it up to my Air, rendering the iPhone unusable.. what happened?
Also, kudos to the lovely people at Apple Support for just cutting a chat session without saying anything even though it was Apple's troubleshooting that has now rendered my iPhone unusable. Thanks a whole bunch.

iTunes Error (1) is usually related to a computer issue. It can usually be resolved by temporarily turning off security software so iTunes can easily connect to it's update servers. You can read more here: Resolve iOS update and restore errors - Apple Support

Similar Messages

  • TS3694 My Iphone 4 comes up with "Cannot restore due to Error 21" - have no idea what this is. When I attach a different Iphone to my PC, it updates & does everything properly, no security settings issues either. Can anyone help please?

    My Iphone 4 comes up with "Cannot restore due to Error 21". My security settings are all ok as when I connect another Iphone to my PC, it updates & works fine. Does anyone know what Error 21 means please?

    When you searched Google for "iPhone Error 21" what did you find?

  • TS3694 IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015

    IPHONE 3G CANNOT RESTORE AND UPDATE ERROR CODE 1015

    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • TS3694 i was doing update on my apple iphone 3g 8gb during update an error ocured namely 1015. and when i was doing restoration of my previous software version once again error ocured namely 1015

    i was doing update on my apple iphone 3g 8gb during update an error ocured namely 1015. and when i was doing restoration of my previous software version once again error ocured namely 1015.
    and 2nd i have downloaded few free apps like face book twitter etc on my itunes but when iam installing them to my iphone its not installing i dont know why plz help me to install them thanks

    Errors related to downgrading iOS
    The required resource cannot be found: This alert message occurs when your device has a newer version of iOS than what is available in iTunes. When troubleshooting a device that presents this alert message, go to Settings > General > About and check the version of iOS on the device. If it is newer than the latest released iOS version, the device may have a prerelease developer version of iOS installed. Installing an older version of iOS over a newer version is not supported.
    Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
    Maybe you phone has been jailbroken

  • HT201210 I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.

    I have tried to update my iPhone 4 many times (from iOS 5.1 to latest version), but everytime it fails and says that it cannot be updated. unknown error (3194). please help.
    <E-mail Edited by Host>

    You might try reading the entire help document you linked from:
    Unable to contact the iOS software update server gs.apple.com
    Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
    Install the latest version of iTunes.
    Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
    Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
    Try to restore from another known-good computer and network.
    If the errors persist on another computer, the device may need service.

  • HT201210 Iphone 3gs needs to restore as cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.   I have tried several times on different computers. Any help or ideas?

    Iphone 3gs needs to restore as I cannot turn phone on but cannot restore as unknown error 2001 keeps coming up.  
    I have tried several times on different computers. Any help or ideas? Thanks

    Hi there Katherine,
    I have an article here that addresses this error code and can give you a few more troubleshooting suggestions for this issue:
    Resolve specific iTunes update and restore errors
    http://support.apple.com/kb/ts3694
    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.
    Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • HT201210 iphone could not restore. an unknow error occurred(2005) in the procces of updating my iphone 3g

    i was trying to update my iphone 3g and it display iphone could not restore. an unknow error occurred(2005) in the procces of updating the ios. please i need your help to restore back my iphone 3g. please what can i do to restore it back?

    Try to restore the device in DFU mode: http://theiphonewiki.com/wiki/DFU_Mode

  • HT201210 I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

    I have updated my iphone 3 version 4.1.but in the middle of the updating time one message is coming.that is,(the iphone``iphone ``coundnot be restore and unknown error occured( 1015 )

    Your phone is jailbroken. You can not get help here.

  • I upgrade my iPhone 4 to iOS 7, but cannot restore the backup "error when restoring iPhone (-1)", anyone know what should I do?

    I upgrade my iPhone 4 to iOS 7, but cannot restore the backup "error when restoring iPhone (-1)", anyone know what should I do?

    That error often indicates a hardware failure.Try restoring a few more times. If it consistently gives you that error, make an appointment at the genius bar to have it looked at.

  • Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1.

    Hello everyone, I am trying to restore my iPhone 4s and every time I try restoring it, it always goes to about 75% of the process then it says the iphone could not restore because of error 1. This is not error -1 it is error 1. I reserached this error and it said to make sure I have the latest version of iTunes, i do, To make sure i have a security software updated, i do, and ive done everything it tells me to do yet it wont let me restore my iphone. Before I tried restoring it, it was working perfectly fine besides the battery which i have just replaced yesterday. Ive tried restoring it in two different computers with two different cables but still no luck. I found this phone at a park and it was working perfectly fine until i tried restoring it. I have no idea what to do now. I appreciate your guyses help!

    This error generally indicates a hardware failure.  Bring the phone to Apple for evaluation.

  • IPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?

    I tried to update to IOS 4.3.4 today but now my iPad1 stuck in recovery mode with and ITunes cannot restore with an error code of 11?
    (With the old discussion groups it was easy to see where other people had similar problems, these new groups seems clunky in comparison)

    OK, fixed it by using SHIFT+RESTORE to load the iPad1,1_4.3.4_8K2_Restore.ipsw  file in directly from the
    C:\Documents and Settings\<user name>\Application Data\Apple Computer\iTunes\iPad Software Updates
    folder.
    No idea why the upgrade to 4.3.3 failed in the first place and no idea why iTunes was not clever enough to just do it by itself when it detected that there was a problem in the first place.

  • IPod cannot be updated Unknown error-48

    Help - have installed iTunes 7.0.1 and am trying to keep ALL the music on my iPod so have tried to set the options to manual update. But although the computer senses the iPod is connected, when I try and drag new files to my iPod, I get the message "iPod cannot be updated Unknown error-48" Any advice gratefully received

    Hey!
    Just an update since last week.
    Still comes up with the "Unknown Error_48" when coupled to the Mac.Doesn't sync to iTunes and says it's upto date in the summary.Never had any issues like this (until iTunes 7 and 1.2).Kinda renders the whole iPod thing a bit useless.
    Being able to update the library on your Pod is essential.Otherwise what's the point?My Pod still 'works'but not quite the way Apple intended I think.
    SORT IT OUT APPLE!!
    John
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock
    iMac G5 1.8GHz 20"   Mac OS X (10.4.7)   ipod 30GB Video Black v.1.2 Agent 18 Case iTunes 7.0 Bose Sounddock

  • My iphone 4s is no longer syncing with my computer.  Why? My software on the computer IS the latest version.  Iphone 4 cannot be updated due to lack of storage

    My iphone 4s is no longer syncing with my computer.  Why? My software on the computer IS the latest version.  Iphone 4 cannot be updated due to lack of storage

    What happens when you try to sync? Do you see any error messages? Which software on the computer are you referring to, iTunes? The latest iTunes is 11.1.3. If you cannot update the phone due to lack of storage, you will need to delete some content from the phone.

  • TS3694 trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown  error occurred (1015)

    hi every body
    trying to restore iPhone 3G 4.2.1 in the same virgin but in the last i get iPhone could not restored .an unknown  error occurred (1015)
    any body can help me
    thanks

    I would like to know if there is a better to fix this since this iphone has been jailbroken. Google search only shows stuff that talks about installing software that has to do with jailbreaking. I just need to restore back to normal.  Thank you!
    deggie wrote:
    Google "Error 1015 iPhone" and you will find a remedy.

  • An unknown error has occured, your iPhone could not be updated. Error 3014.

    An unknown error has occured, your iPhone could not be updated. Error 3014. How does one resolve this and get the iPhone 4S back to working condition?

    See this discussion from the  More Like This  section on the right...
    https://discussions.apple.com/message/20220723#20220723

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