IPhone 5 cellular data charges while using wifi - Carrier AT&T
My iPhone 5 uses cellular data even when connected to wifi.i. Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time.
When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place .
If they are telling you it's supported, then take it to them for help Apple does not support it. They are NOT a supported carrier as far as Apple is concerned. They are NOT authorized to carry the iPhone. That doesn't mean it won't work, that means that Apple can't help you make it work. Talking to T-Mobile about how to get your phone working on an unsupported carrier is pointless. Talk to Metro PCS or go find a supported carrier... like T-Mobile.
Similar Messages
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I would like to know why we're are being charged on our data plan while using wifi?
I was told by a customer service rep that we must turn OFF data while on WiFi otherwise you are charged for data usage. What?? I thought that was the point if automatically connecting to WiFi, now my one line is almost at capacity and the service rep was no help. We've been Verizon customers for close to 10 years and were NEVER informed this tidbit of information. It's ridiculous
There are data connections being charged while at home on Wi-Fi. We have even matched date and time to text messages that are being sent from that phone, again charged to data when that phone has unlimited text messaging. So in our opinion everything is going on data – while on Wi-Fi, sending text messages, etc.
Customer service rep said that we must turn off data while on Wi-Fi – ridiculous what’s the point then?!?! Obviously frustrated and appreciate your continued assistance.
User - SEKramer -
IOS 6.0.1 still has a cellular data leak whilst using WiFi
Annoyingly, this problem which was introduced with iOS 6 is still present in the latest update. I am beyond tired of this now! My iphone was working *perfectly* in every sense of the word before these last couple of 'updates'! I have everything switched off except wifi and 3G and I have been testing to see if the leak still remains and it does. Today I lost 13Mb of data whilst browing newspapers over wifi for 2 hours. So I'm back to switching off my 3G/mobile data connection until this problem gets fixed. Will it ever be???
I have the same problem—and the dying battery to go along with it. However, reading the 6.0.1 update info suggests that this fix isn't in the update. Bummer.
I've been struggling with a poorly-performing phone for weeks now, and even got hit with an over-data charge from my carrier. Very disappointing. I know we're in the minority, but I'm getting ready to dump my iPhone and move to an iPod Touch. Cheaper and same functionality (since I can't leave the cell data on)!
Malignance, this has nothing to do with the carriers. It's a documented iOS 6 problem. -
If my iphone is connected to the internet via wifi will it use my cellular data if I use it as a personal hotspot or will it use the wifi's internet???
The wireless on my laptop brokebut I can still connect to my phone when I plug it in. My iphone is connected to the wifi but is this being transfered onto the laptop or is it using up my data???Personal hotspot shares your cellular connection with other devices via cable, bluetooth or WiFi. If you turn on the hotspot, the phone will be disconnected from the WiFi network you are on and share access to the cellular connection. That's what it's for. It's using your data plan if that's what you're trying to do.
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I have 3 iPhone5's with ios 6.1.2 that user cellular data when connected to wifi. Every hour to the minute even when no apps are running, iCloud is off, Ads are off, Diagnostics are off. Running on AT&T cellular network.
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23 KBHello All Who Read This!
I just bought an iPhone 5 on the 21st of March. I ate through 850 MB's in 12 days. I read up on the issue of data consumption looking for tips to conserve data. I did not know there was a problem.
This morning I found out that I was leaking data very little, but daily it accumulates. I am in Barcelona, Spain. I do not have a contract, I am on a prepaid Yoigo carrier.
I happened upon an article/blog by Robert Parks at snnyc.com "problems persist in ios 6.1.2.".
Although his situation did not relate to me, I tried a few tests on my own to see if I could stop the data leak without turning off my celular data and possibly push notifications, I think I found a solution that might help someone:
In ios 6.1.3 goto Settings/Mail, Contacts,Calenders and scroll down to Calendars and turn off " New Invitation Alerts" and also turn off "Shared Calendar Alerts".
My Cellular Network Data seems to be behaving. I only see a change in MB used when I open an ap that uses data.
All The Best -
no cellular data tab . cannot use internet airtel gsm , iphone 4 factory unlocked plz tell me how to set the apn settings
There is no need to manually set the APN settings for Airtel. The settings are already in the phone since they are a supported carrier. if it's not working, contact Aritel.
Where did you get the phone? If it was hacked to illegally unlock it or jailbroken, that might explain why it does not work. -
Cyberoam problem while using wifi on iPhone 5
cyberoam problem while using wifi on iPhone 5
yes I have a problem. big problem which is causing an itch in my nose. I M a college student and i use wifi of my college for internet surfing and downloading from my iphone 5. for That I got to first login into cyberoam. I do so and start browsing. but the problem is,the cyberoam login page pops up every minute asking to login. it causes problem while I keep anything for downloading. it's the cause only with my iPhone 5. I use my windows pc without any problem. what is the sloution for this. I hope the question is quite clear to you.
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I just recently got my iPhone 6, 16 GB from Sprint. I upgraded from an iPhone 4S. While I love my phone, even with iOS 8.0.2, I am having issues with my cellular data. While I am supposed to be getting LTE in my area, I am mainly stuck on 3G. Also, the phone drops to 1x and eventually to no service. A "Could not activate cellular data network" message pops up from time to time. It's worth noting I live in NW Ohio as far as cellular data coverage goes.
All happens while trying to browse the internet using Safari or other apps which require Internet. Call quality has always been excellent, and I have yet to experience any dropped calls. I have tried resetting my phone, updating my network, and have called Sprint all to no avail. I really enjoy using my iPhone, and hope Apple can resolve the issue.Hi kvnrpp,
If you are having an issue with your iPhone not being able to maintain a good connection to the cellular network I would suggest that you troubleshoot using the steps in this article -
iPhone: Troubleshooting a cellular data connection
Thanks for using Apple Support Communities.
Best,
Brett L -
Can i turn off my cell data and just use WiFi?
I Will be traveling to Europe and would like to use wifi only for data messaging is it possible to turn off cell data and not use the iphone as a phone but just use wifi?
williamfromgoleta wrote:
I Will be traveling to Europe and would like to use wifi only for data messaging is it possible to turn off cell data and not use the iphone as a phone but just use wifi?
Yes, you can turn off cellular data. You will not be able to use Visual Voicemail or get MMS messages, however. -
How to Export Iphone application Recorded data to PC using wi-fi ?
Hi,
I have made Iphone application.
In my application whatever data i have recorded; all that data i want to export to the Computer using the application.
Is there any way available to sent data to computer using wifi using developed application?
Can we use Bluetooth or Http connection to send application from device to the PC?
if we can than how can we manage the bluetooth and how to use it without Jailbreaking?
if any body has any solution,please give any code or any link or any other solution which would appreciated.
Thanks,
MishalSeen this thread yet?
http://discussions.apple.com/thread.jspa?messageID=9864422� -
the camera app on my iphone 4S is crashing and while using the rear video cam black wavy lines are appearing but only when exposed to flurescent light in addition to the front cam... can any one please tell me what is happening???
Try resetting your phone by holding down the home and off button until the apple symbol comes up. Then if still doing, restore your phone in itunes from your backup.
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IPhone not recognized in iTunes when using WiFi sync
I have found that my iPhone is frequently not recognized when using WiFi sync. The only way to sync my phone when that happens is to use the old fashioned way--connect it to my computer via USB. Then the phone is recognized and syncs fine. The device shows even when I take my iPhone off power. But when I close iPhone and later reopen it and plug in my iPhone to power, often it is not recognized. I've tried everything I can think of but nothing works.
Any ideas?
talbrynI am having the same problem. It was working just fine and then just mysteriously stopped showing up in iTunes (my iPad still shows up & syncs via wifi just fine--it is just my iPhone). Someone please reply soon, this is driving me nuts! Thanks in advance!!
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my iphone 4 is only charging while off and everytime i try to reset it it still does the same thing does anyone know how to fix this ? ive tried resetting 5 times already , ive tired different plugs and usbs , nothings working
You will need to contact the app developer if your having problems with a 3rd paty app. See if they have a support forum.
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Iphone 5 cellular data not working,
iphone 5 cellular data not working, so i reset the all phone settings and it is showing only apple symbol on the screen afer i switched on the top.How to fix this problem
Hold the sleep / wake button and the home button down until the phone shuts off and then allow it to reboot again
Please let us know if that helps -
i was using ios 7.0.3 nd it was working very nice but before some days i got an update 7.0.4 nd i updated and now my iphone is getting switch off while using nd restarts..???? what to do
Sorry you cannot go back to previous version once your are updated to the latest iOS version.
Apple prevents downgrading your phone.
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