IPhone 5 cellular data charges while using wifi - Carrier AT&T

My iPhone 5 uses cellular data even when connected to wifi.i.  Although some periods show data usage while I was home asleep, other periods were while I was awake and using the wifi with another computer so I know my home network was working during this time.   
When I contacted ATT support I was told that this type of data usage was normal when using wifi since the iPhone 5 was advanced and used data at all times, even when associated with wifi networks. The suggested fix was that I disable cellular data to avoid charges. This answer is unacceptable to me since it defeats the purpose of owning a smart phone in the first place .

If they are telling you it's supported, then take it to them for help Apple does not support it. They are NOT a supported carrier as far as Apple is concerned. They are NOT authorized to carry the iPhone. That doesn't mean it won't work, that means that Apple can't help you make it work. Talking to T-Mobile about how to get your phone working on an unsupported carrier is pointless. Talk to Metro PCS or go find a supported carrier... like T-Mobile.

Similar Messages

  • I would like to know why we're are being charged on our data plan while using wifi?

    I was told by a customer service rep that we must turn OFF data while on WiFi otherwise you are charged for data usage. What?? I thought that was the point if automatically connecting to WiFi, now my one line is almost at capacity and the service rep was no help. We've been Verizon customers for close to 10 years and were NEVER informed this tidbit of information.  It's ridiculous

    There are data connections being charged while at home on Wi-Fi.  We have even matched date and time to text messages that are being sent from that phone, again charged to data when that phone has unlimited text messaging.  So in our opinion everything is going on data – while on Wi-Fi, sending text messages, etc. 
    Customer service rep said that we must turn off data while on Wi-Fi – ridiculous what’s the point then?!?!  Obviously frustrated and appreciate your continued assistance.
    User - SEKramer

  • IOS 6.0.1 still has a cellular data leak whilst using WiFi

    Annoyingly, this problem which was introduced with iOS 6 is still present in the latest update. I am beyond tired of this now! My iphone was working *perfectly* in every sense of the word before these last couple of 'updates'! I have everything switched off except wifi and 3G and I have been testing to see if the leak still remains and it does. Today I lost 13Mb of data whilst browing newspapers over wifi for 2 hours. So I'm back to switching off my 3G/mobile data connection until this problem gets fixed. Will it ever be???

    I have the same problem—and the dying battery to go along with it. However, reading the 6.0.1 update info suggests that this fix isn't in the update. Bummer.
    I've been struggling with a poorly-performing phone for weeks now, and even got hit with an over-data charge from my carrier. Very disappointing. I know we're in the minority, but I'm getting ready to dump my iPhone and move to an iPod Touch. Cheaper and same functionality (since I can't leave the cell data on)!
    Malignance, this has nothing to do with the carriers. It's a documented iOS 6 problem.

  • HT204023 If my iphone is connected to the internet via wifi will it use my cellular data if I use it as a personal hotspot or will it use the wifi's internet???

    If my iphone is connected to the internet via wifi will it use my cellular data if I use it as a personal hotspot or will it use the wifi's internet???
    The wireless on my laptop brokebut I can still connect to my phone when I plug it in. My iphone is connected to the wifi but is this being transfered onto the laptop or is it using up my data???

    Personal hotspot shares your cellular connection with other devices via cable, bluetooth or WiFi. If you turn on the hotspot, the phone will be disconnected from the WiFi network you are on and share access to the cellular connection. That's what it's for. It's using your data plan if that's what you're trying to do.

  • IPhone5 with ios 6.1.2 uses cellular data when connected to wifi.  Every hour to the minute even when no apps are running, iCloud is off, Ads are off, Diagnostics are off.  Running on AT&T cellular network.

    I have 3 iPhone5's with ios 6.1.2 that user cellular data when connected to wifi.  Every hour to the minute even when no apps are running, iCloud is off, Ads are off, Diagnostics are off.  Running on AT&T cellular network. 
    Date Time To/From
    Type
    Direction
    Msg/KB
    03/14
    01:30 PM
    phone
    Internet/MEdia Net
    Sent
    78 KB
    03/14
    01:02 PM
    phone
    Internet/MEdia Net
    Sent
    4397 KB
    03/14
    12:48 PM
    phone
    Internet/MEdia Net
    Sent
    19520 KB
    03/14
    12:30 PM
    phone
    Internet/MEdia Net
    Sent
    19503 KB
    03/14
    11:30 AM
    phone
    Internet/MEdia Net
    Sent
    2427 KB
    03/14
    10:30 AM
    phone
    Internet/MEdia Net
    Sent
    359 KB
    03/14
    09:30 AM
    phone
    Internet/MEdia Net
    Sent
    1396 KB
    03/14
    09:25 AM
    phone
    Internet/MEdia Net
    Sent
    1 KB
    03/14
    08:25 AM
    phone
    Internet/MEdia Net
    Sent
    30 KB
    03/14
    07:25 AM
    phone
    Internet/MEdia Net
    Sent
    16 KB
    03/14
    06:25 AM
    phone
    Internet/MEdia Net
    Sent
    45 KB
    03/14
    05:25 AM
    phone
    Internet/MEdia Net
    Sent
    15 KB
    03/14
    04:25 AM
    phone
    Internet/MEdia Net
    Sent
    14 KB
    03/14
    03:25 AM
    phone
    Internet/MEdia Net
    Sent
    21 KB
    03/14
    02:25 AM
    phone
    Internet/MEdia Net
    Sent
    23 KB
    03/14
    01:25 AM
    phone
    Internet/MEdia Net
    Sent
    16 KB
    03/14
    12:25 AM
    phone
    Internet/MEdia Net
    Sent
    23 KB

    Hello All Who Read This!
    I just bought an iPhone 5 on the 21st of March. I ate through 850 MB's in 12 days. I read up on the issue of data consumption looking for tips to conserve data. I did not know there was a problem.
    This morning I found out that I was leaking data very little, but daily it accumulates. I am in Barcelona, Spain. I do not have a contract, I am on a prepaid Yoigo carrier.
    I happened upon an article/blog by Robert Parks at snnyc.com "problems persist in ios 6.1.2.".
    Although his situation did not relate to me, I tried a few tests on my own to see if I could stop the data leak without turning off my celular data and possibly push notifications, I think I found a solution that might help someone:
    In ios 6.1.3 goto Settings/Mail, Contacts,Calenders and scroll down to Calendars and turn off " New Invitation Alerts" and also turn off "Shared Calendar Alerts".
    My Cellular Network Data seems to be behaving. I only see a change in MB used when I open an ap that uses data.
    All The Best

  • HT4389 no cellular data tab . cannot use internet airtel gsm , iphone 4 factory unlocked

    no cellular data tab . cannot use internet airtel gsm , iphone 4 factory unlocked plz tell me how to set the apn settings

    There is no need to manually set the APN settings for Airtel. The settings are already in the phone since they are a supported carrier. if it's not working, contact Aritel.
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  • Cyberoam problem while using wifi on iPhone 5

    cyberoam problem while using wifi on iPhone 5

    yes I have a problem. big problem which is causing an itch in my nose. I M a college student and i use wifi of my college for internet surfing and downloading from my iphone 5. for That I got to first login into cyberoam. I do so and start browsing. but the problem is,the cyberoam login page pops up every minute asking to login. it causes problem while I keep anything for downloading. it's the cause only with my iPhone 5. I use my windows pc without any problem. what is the sloution for this. I hope the question is quite clear to you.

  • IPhone 6 Cellular Data Slow

    I just recently got my iPhone 6, 16 GB from Sprint. I upgraded from an iPhone 4S. While I love my phone, even with iOS 8.0.2, I am having issues with my cellular data. While I am supposed to be getting LTE in my area, I am mainly stuck on 3G. Also, the phone drops to 1x and eventually to no service. A "Could not activate cellular data network" message pops up from time to time. It's worth noting I live in NW Ohio as far as cellular data coverage goes.
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    Hi kvnrpp,
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    iPhone: Troubleshooting a cellular data connection
    Thanks for using Apple Support Communities.
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  • Can i turn off my cell data and just use WiFi?

    I Will be traveling to Europe and would like to use wifi only for data messaging is it possible to turn off cell data and not use the iphone as a phone but just use wifi?

    williamfromgoleta wrote:
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    Mishal

    Seen this thread yet?
    http://discussions.apple.com/thread.jspa?messageID=9864422&#9864422

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    Try resetting your phone by holding down the home and off button until the apple symbol comes up. Then if still doing, restore your phone in itunes from your backup.

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  • HT1476 my iphone 4 is only charging while off and everytime i try to reset it it still does the same thing does anyone know how to fix this ?

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  • Iphone 5 cellular data not working,

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