IPhone 5 - Crashed and Erased all data including the IOS on the device.
Ok, So here's the thing.
I was using my iPhone 5 as normal patrolling facebook to see what people are getting up to when all of a sudden the phone display goes pixilated and crashes, The phone itself rebooted without me pushing any buttons and loaded as normal with the apple logo as it does. I get to my lock screen and enter my password. After entering the 4th digit of my passcode my phone begins to unlock and then again crashes for a 2nd time. This time however I have to manually shut the phone off and turn it back on. Upon turning the device back on instead of receiving the Apple logo to show that the phone is booting the IOS, I receive the ITunes logo and the USB connection lead; Upon connected my phone to ITunes to restore my phone to factory so I could reinstall IOS 6 I'm continuously getting the error code (-1).
I need to know if anybody else is having this issue with their phone.
My phone spec as follows
iPhone5
32GB
Black
No, I've got a new replacement for it today Apple checked the phone swiftly and got a working one within 2 days of me posting it. Must have been faulty data storage device.
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Hello thewrongway,
I'm sorry to hear about your phone! I understand the need for an active device. You are able to activate an old device and process an insurance claim for your iPhone 4s within 60days from the incident date. Keep in mind if the old phone is not a smartphone and you currently have unlimited data that feature will fall off. If you have a tier data plan no changes will be made. Please let me know if you have any additional questions. Thank you.
TominqueBo
VZW Support
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This iphone was lost and erased. sign in with the apple id that was used to erase this iphone
this iphone was lost and erased. sign in with the apple id that was used to erase this iphone
pleas jelp me
[email protected]
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