IPhone 5 ear speaker doesn't work, so now I have to do calls on Speakerphone

I have an iPhone 5 that encountered the on/off switch problem which Apple repaired for free and also upgraded to ios 8.0.2 without asking my permission. Yes they fixed it but returned it to someone in Penn., I live in Georgia. Got that straightened out overnight. Now I discover that the ear speaker doesn't work (much internet chatter about that also being a defective part) so now I have to do calls on Speakerphone. Now I also was recently upgraded to iTunes 12 and had to take an hour out of my time to figure out how to use it again as the sidebar disappeared and NO DROP-DOWN offered a way to restore the sidebar and the iTunes website didn't seem to list any information. I had to resort to Google to locate an answer. I am very confused?
<Edited By Host>

If you have done basic troubleshooting
Reset
Restore etc ,
or cannot because of the buttons issue take it to an Apple retail store Genius bar for them to check it
You have 12 months warranty from date of original purchase for manufacturing faults
Have look here first
http://support.apple.com/kb/TS3281

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If you are having an issue with the speaker on your iPhone, I would suggest that you troubleshoot using the steps in this article -
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I know this problem is not uncommon, but here goes...
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IPhone 5 ear speaker doesn't work, so now I have to do calls on Speakerphone

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