IPhone 5 factory unlocked, invalid sim

My iPhone 5 was factory unlocked by T-Mobile Austria. I've got an unlocking guidance. I've made it through, but I get Invalid SIM error all the time. I've contacted T-Mobile several times, if they completed my request.Their answer was: AL_PENDING_UNLOCK The imei'01341600574xxx' is pending unlock. Any solutions?

If you did not get the "Congratulations, your iPhone is unlocked" message when you restored iOS, then the unlock is NOT complete. Talk to the carrier again. You may also want to call AppleCare and ask them to check the unlock status in their system via the serial number before hand just so you have some ammunition.
Now... I'm not implying that you have done any such thing, but just for the sake of complete information, if the phone was ever hacked, jailbroken, or otherwise "unlocked" by anyone other than the carrier it was originally locked to, it may no longer be possible for it to process a legitimate unlock.
Is it still able to activate using a T-Mobile Austria SIM? Are you the original owner of the phone?

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