Iphone 5 factory unlocked mobile not getting charged

Hello Apple Support,
I bought a factory unlocked mobile when I was in US in March'2015, after coming to India I was using it with a GSM sim I got here and it was working fine for a week.For the last 2 days the phone is not getting charged. I thought it might be a issue with the Lightning USB charging cable and checked with a new Lightning to USB cable but the wasn't getting charged. So I took it to the apple service center here in India,Bangalore. The apple service person checked the mobile, did some battery/hardware reset and checked again with a charging cable but the issue was still there. He also said in the apple website the mobile's IMEI shows as locked. I explained to him I bought it as factory unlocked and I was using it with a GSM sim as well but he told me that is what the apple website showed and it cannot be service in India rather I should take to US for servicing.
Can you(Apple support) please help me out with a solution for my problem ?
My apple iphone 5 IMEI number is : ************
Thanks !
<Personal Information Edited by Host>

This is not Apple Support
This is a User to User Technical Support Community .Apple neither read nor respond here
You purchased an iPhone in the US .The iPhone warranty is not International and you can only receive Service and Support for an iPhone in The Country of Sale ,in your case the USA
You can either take it to an Apple Store in the US or send it to a friend or relative to take into Apple
Apple neither accept mail in of a product from cross border nor do they ship cross border
and the only source of iPhones that are not locked to a carrier are the Apple Retail Stores in the US

Similar Messages

  • How can i get to knw that my iphone is factory unlocked or not?

    How can i get to know that my iphone is factory unlocked or not?

    Hi
    I just discovered that the easiest way to find if the iphone you just bought is factory unlocked or not.
    Justcall up apple care of your country and tell them IMEI number. They willlet you know whether the iphone is factory unlocked or not.
    Easy isnt it? I wasted so many hours googling.

  • I have iphone 4 factory unlock why not active 5.1.1

    i have iphone 4 factory unlock why not active 5.1.1

    How exactly did you get it unlocked? Where did you purchase the phone?

  • Can somebody tell me whether iphone 5S model A1453 comes factory unlocked or not ?

    Hello there , i just want to confirm that whetgher iphone 5S model A1453 comes FACTORY UNLOCKED or not ?

    Hi,
    See  this http://www.apple.com/iphone/LTE/
    If after a restore the iPhone was activated with idea sim, in all probability it is FUL. As there are only two supported carriers in India, Airtel and Aircel.
    From the support doc it would be evident that you bought a different iPhone model which is not marketed in India.
    You may be able to get all services here except LTE which is locked to any one of the listed for the model and selling US carrier.

  • HT201407 Hi Apple my iphone 4s is Factory unlocked Butt Not Reconized The Sim Card Plx Check It My Iphone Problem My IPhone Imei IS #013068004883148

    Hi Apple my iphone 4s is Factory unlocked Butt Not Reconized The Sim Card Plx Check It My Iphone Problem My IPhone Imei IS #013068004883148

    Don't post personal information.
    You may have a defective sim card. Get another sim card from the cell provider.

  • Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

    my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

    Hello beenafromgbr,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Troubleshooting iPhone, iPad, and iPod touch accessories.
    http://support.apple.com/kb/ts2634
    Best of luck,
    Mario

  • I want to know if my iphone 4s factory unlocked or not?

    Hii all
    I want to know if my iphone 4s factory unlocked or not?
    Model MD235HN

    http://support.apple.com/kb/ht1937
    Check India on above link appears that Indian Carriers do not lock their iPhones
    The info on the serial/model numbers is totally irelevant and does NOT tell you whether the iPhone is locked or otherwise
    or call Apple care in your country and they MAY be able to tell you

  • HT4623 how to know an iphone 3gs is factory unlocked or not ?

    dear apple
    i came to buy an iphone 3gs from a friends ,
    but there is a problem , i want to know if it is factory unlocked or not . how can u help me plz

    Apple are not here.
    Ask your friend, try different SIMs in it, or call AppleCare and ask.

  • How to check whether my iphone 5 is factory unlocked or not??

    how to check whether my iphone 5 is factory unlocked or not??

    Did you buy it unlocked at full, non-subsidised price?  If not, then it's not unlocked.

  • How i know that my iphone is factory unlocked or not?

    how i know that my iphone is factory unlocked or not surely?

    Did you request to have your phone to be unlocked by your carrier? Only the carrier can officially unlock it.

  • HT1695 I have a US txt only plan. What setting should I have my iPhone 5 on so I do not get charged cellular or data or roaming charges?

    I have a US txt only plan. What setting should I have my iPhone 5 on so I do not get charged cellular or data or roaming charges?

    The main ones are:
    Settings > General > Cellular > Data Roaming (should be "Off")
    Settings > General > Cellular > Cellular Data (sounds like you want this "Off")

  • Iphone 5 slide to unlock is not getting swiped & its Wake/Sleep button not working

    Iphone 5 Wake/Sleep button is not working and the phone 5 is not getting unlock (the slide to unlock is not getting swiped).
    The phone is in warranty and was purchased from US. Apple is denying to provide any kind of support as they say that the Iphone has opened eventhough it has not been opened.
    I must say that the quality of apple has been going down & down after Steve Jobs demise.

    So what would you like us USERS here to do for you? 

  • HT1414 my iphone 3g is not turn on after reboot only show me apple logo and then trun of auto . now its not get charging with my comp or adaptor. plz help me

    my iphone 3g is not turn on after reboot only show me apple logo and then trun of auto . now its not get charging with my comp or adaptor. plz help me

    I had the same problem i had to take to a shop to get a new battery so i did and now it is good so i suggest get a new battery hope this helped

  • HT1430 my iphone 4 is not getting charge at all

    My iphone 4 is not getting charge at all. It was charge in full when it was charged down last time. befor it rundown battery low and turned off it indicates that chargig accessories are not supported with this phone though I use my orriginal iphone charging addapter and cable. I tried two sets of iphone charging addapter and cable but it is not charging at all. would any body help me to fix this problem how should I get my iphone 4 runign back to normal.
    I will be so glad is anybody help me in this regard.
    Thank you.

    http://support.apple.com/kb/TS1538

  • How do i know if my iphone5 is factory unlocked or not?

    how do i know if my iphone5 is factory unlocked or not?

    And the answer is in all of that rhetoric above...the simple way to tell as a user is to take the sim out, put in a sim for another carrier and see if the iPhone activates.  If it does, it is not locked.  If it does not, it is locked.
    If you bought this iPhone used, you will not be able to tell if it was unlocked when Apple sold it or if it was unlocked by a carrier after sale.
    If the iPhone is locked, as Apple told you, then it was sold locked.  iPhones Apple sells unlocked do not get themselves locked during use or activation.  They stay unlocked.  So, if the iPhone is locked now it was not sold as unlocked by Apple.

Maybe you are looking for

  • Pull User Role from identity manager in BPM process

    Hi, How can I pull user name, user role from different identity manager in order to configure hierarchy workflow in BPM process? can any one guide me on that?? Regards, Amik

  • Nokia 3110 Classic - Some settings :/

    I just upgraded my phone from Nokia 2100 to Nokia 3110 Classic (finally, yay.) In my 2100 I had a couple of settings I used. a) Setting to change the amount of time the phone lights up. b) Setting to change how long the phone waits before going into

  • Cursor did not return data if using variables in the where clause

    ENV: report builder 9.0.4.3.0, DB 10g, OS XP table and data ctvctyp: ctvctyp_code    ctvctyp_code_pred    CO               Z1    FE                   Z1 FUNCTION get_case_type(case_type VARCHAR2) RETURN VARCHAR2 IS   cursor  type_cur is     select ct

  • CIN - Excise Invoice - Cancel Reversed Invoice and Post New Invoice

    I need to Cancel the Excise Invoice posted for return delivery 122 document, and post a new one. The client says he has already cancelled the invoice, and posted another one. Now, same return delivery document has 2 Excise Invoices. But the one I am

  • Setting number of rings for incoming call

    how does one control the number of rings regarding incoming calls before it goes to voice mail.