IPhone 5 froze and unresponsive

Reading the communication regarding my issue, I understand that I can use the lock and home button to reset however, it worries me that this may only worsen the issue if I don't let the apple have a look or replace it. I went to t mobile yesterday and it happen again. Since its a prepaid thing, she told me to get back to apple as it looks like its a defective item. Though I told her that I was able to restore it by pressing the home and lock button, she said but eventually it may get worse.
My iPhone was bought online last October 2012 through apple store in UK but I am now in US and would like this fixed. It's not even a year old phone :-(.
Can someone help me? Thanks in advance.

iOS: Not responding or does not turn on - Apple Support
If that does not work then it looks like you may have damaged hardware components that cannot be repaired / recovered with the usual user level troubleshooting
Your best bet is to bring this to an Apple Store

Similar Messages

  • My iphone froze and now it won't turn on or charge! Help please!

    I downloaded a book app onto my phone, after trying to use it, it froze and the home button wouldn't work, so me being the idiot that I am decided that maybe if I locked it, it would work.. it didn't and so the phone went black, but it would still ring and play music (although I couldn't answer), and then once my music stopped playing, I couldn't turn it back on. Now, my phone has finally died and has been charging for about an hour, via the wall and now via the computer and it still hasn't turned on. Any suggestions?
    iPhone 4 iOS 7

    Genius reservation http://www.apple.com/retail/geniusbar/
    check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • HT201412 The top button of my iphone does not work and my iphone froze and wont let me enter the passcode

    The top button of my iphone does not work and my phone froze and I'm unable to unlock it. What do i do?

    Get the sleep button on your iPhone repaired.

  • My iPhone froze and is stuck on off screen with spinning wheel thing

    My iPhone froze on the home screen. I finally got it turned off, but not all the way. Now it's just showing me that little spinning wheel thing and won't turn off all the way. I can't get it to do anything! Please help!!!

    I found a solution through someone else's post. Hold the home and power buttons at the same time until the apple appears and then let go. Easy as that!

  • Yesterday while downloading an app on my 3GS, my iPhone froze, and I switched it off to reboot. Following that, every few minutes, the screen will flicker and the phone will restart. What's wrong? And how should I fix it?

    I recieved my iPhone 3GS around Christmas. It has been working great, until yesterday. I was downloading an app and suddenly my messaging froze. I couldn't view incoming messages, and every chat I clicked on displayed the same frozen dialogue with only the contact names different. (The app was supposedly reliable, I read over the reviews.) I rebooted my phone in hopes of fixing this, and everything seemed fine for a couple of minutes. Then the screen slightly flickered, and my phone restarted itself. Now, after turning on again, it continues to flicker and crash every few minutes, whether I'm using it or not. Can anyone tell me what could be wrong and how I can fix it?

    Restore the Firmware with iTunes.
    If still problem and you have Warranty or AppleCare Coverage take to Apple for resolution.
    If no coverage, the next step would be battery replacement.

  • IPhone froze and now won't turn on

    Hello, my iPhone 3 froze so I unplugged my charger and let it die. When I woke up the next morning it was off, so I shrugged it off and brought it to school to keep it safe. When I came home and went to charge it, the battery low sign didn't pop up and it seemed like it won't charge or turn on.  My lock/off button is broken so that didn't work, and I tried around seven different chargers. Does anyone have a solution?

    if the power button doesnt work not a lot of options to turn it on with or do a reset apple will do a out of warranty replace for 149$

  • IPhone froze and restarted with the dock cable and iTunes logo?

    Ok so i'm on vacation away from my iMac I use to dock. My phone froze today and reset to the plug -> iTunes screen asking me to dock to my computer. It won't let me get past this screen and I will be needing to use the phone! Any help here? Am I screwed for a couple more days?

    Am I screwed for a couple more days?
    I'm afraid you are my friend--without love too.
    Dave M.
    MacOSG Founder/Ambassador  An Apple User Group 
    Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch)

  • Iphone froze and deleted all apps!!

    My iphone was in the process of upgrading 4 apps. It froze while I was playing a game and after 10 mins, finally got it to turn off and on. When it came back on, all apps were gone except for the few that were upgrading. I tried turning it back off and on and still all apps are gone. My email and pics are still there but everything else is gone. Help!!!

    Same here and it is ******* me off. I was in the middle of playing we farm and then it crashed and when it showed me my home screen I noticed all my apps were gone. Here I am trying to figure out what the **** happened so I rebooted and turned the phone off but nothing.
    I then synced it iTunes and only one app was reinstalled but the rest remained "hidden."
    As you mentioned, I also see that I have 4.1GB of other data on my phone and know that it is the missing apps. Problem is how do I get it all back?
    Using phoneDisk, I went into the iphone's root folders and tried to locate these apps. I found them and notice that all but one was marked with a censored image or an error image. Tried to open them but my mac could not, it opened the native and one app just fine (using xcode and iPhone dev kit) but rest were treated as foreign extensions.
    I have many backups since I like to have at least monthly backups but I am still concerned with the "other space." If I were to use an old back up to restore my phone would the space taken by other still remain?
    This is a first in my 2 iphones I ever owned, lost lots of data and I don't know what directly caused it.
    Message was edited by: jochupino

  • Iphone frozen and unresponsive

    All of a sudden my iPhone screen went black, except for the top row that shows the time and battery life. When I try to shut it off it does not respond to my finger sliding the 'power off' bar, but it does respond to my finger touching it when it dims to go to sleep, and I tap it, it will light back up.
    I can't restore it because it is jailbroken and I use it with t-mobile. Any tips?

    Press and hold your top button and home button till you get the apple logo.
    This will give it a hard reset.

  • Iphone Froze and stuck at apple logo in an infinate loop of reboots?

    Hello I am not sure if this issue has been addressed. I recently had this problem, but it seems the topic has been archived so I cannot reply to it. I was able to restore and my phone has been working fine for a week, but am I to expect this to happen again?
    Thanks for your help
    http://discussions.apple.com/thread.jspa?threadID=1600894&tstart=0&messageID=793 0183#7930183

    Take it to an Apple Store.

  • Hi,I have restored my iPhone 4s and i forgot to backup it before restore,so I haven't a backup.How can I get back my files from my iPhone??

    Hi,I have restored my iPhone 4s and i forgot to backup it before restore,so I haven't a backup.How can I get back my files from my iPhone??

    One day this was happened to me:I deleted some videos that i don't need and after about a month i went to a music concert and i recorded with my iPhone for about 25-30 min and my iphone froze and automacitly restarted after a restart when a went  home and i wanted to watch what i had recorded and in my camera roll on my iphone i saw the videos that i deleted about a month ago!!! With this fact i think that the videos aren't deleted they are somewhere i would pay how much is needed to get the videos and photos back .So please someone who knows something about this HELP ME PLEASE !!!!

  • Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in, any ideas?

    Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black.  Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything.  Looks like the screen is on it's just unresponsive and black obviously.  Has anyone had this problem?  I was updating via wifi right in front of my router and my computer.

    Spoke to a "senior advisor" in the Apple TV department.  Her suggestions:  change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers.  So she confirms that the problem is one of connection to router suddenly dropping out.
    My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue.  It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more.  Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
    My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department.  Make them aware of this problem!

  • My iphone froze last nite and i was unable to exit the app i was on, it then switched the screen off as if it was not in use, now i am unable to open my iphone or switch it off, calls are still comin thro as phone is vibrating but im unable to answer

    my iphone froze last nite and i was unable to exit the app i was on, it then switched the screen off as if it was not in use, now i am unable to open my iphone or switch it off, calls are still comin thro as phone is vibrating but im unable to answer as cant activate the screen?????
    pls help

    See Here for  >  Frozen or unresponsive iPhone
    Try this First...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430
    More Info here...
    https://discussions.apple.com/message/19521062

  • My iphone 4s was updating to like 7.1 or 7.2 and i tried to updating by the iphone but it froze and turned off. and when i tried turning it back on the phone kept going to a screen that said plug it in to your computer i did but it froze at the scree

    my iphone 4s was updating to like 7.1 or 7.2 and i tried to updating by the iphone but it froze and turned off. and when i tried turning it back on the phone kept going to a screen that said plug it in to your computer i did but it froze at the screen where it says plug it into iTunes. ive tried plugging it in to the computer but the phone turns itself off in the process. my old phone broke so I need to use the 4s

    Hi sgray2832,
    If you are having an issue with your iPhone becoming unresponsive or turning off unexpectedly, I would suggest that you troubleshoot using the steps in this article - 
    iOS: Not responding or does not turn on - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • HT201263 my iphone 4s i unresponsive. the screen was stuck on something and now it's black

    Hi, my iphone 4s suddenly froze and became unresponsive on the home screen. now it's asleep and it doesn't respond - it's black. If i press on the home siri sometimes says something. I can hear incoming calls and it works - the screen is just black.
    The thing is my off/ on botton is not working too.
    I triend to force restore iphone - but it says i have to turn off "find my iphone" first so I can' do that.
    Hope someone can help!!
    Thanks!

    Hi mfiphone98,
    If your iPhone is has a black screen, but you are hearing sounds and Siri, you may have inadvertantly activated an Accessibility feature known as Screen Curtains. You may find the following helpful (page 130):
    Turn the screen curtain on or off. Triple-tap with three fingers. When the screen curtain is on, the screen contents are active even though the display is turned off.
    iPhone User Guide For iOS 7.1 Software
    http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
    Regards,
    - Brenden

Maybe you are looking for

  • Display problem in bridge on one computer but not on other

    Hi, I am having a problem with tif and psd, (& I see now it's on some jpg) images displaying properly on my XP SP3 desktop. The thumbnail looks ok, but the preview image appeared rippled, and none of the original image is discernable. I'm using PSCS4

  • Connect to new network

    my home network has a pair of Mac minis and a few windoze machines, sometimes my iPhone, printer, and an Airport Express. I just switched from cable to fiber optic (FIOS) & renamed my netwrk and selected a new WEP password. Everything is back up exce

  • Please Help, my 5G new Ipod reboots itself constant!

    My brand new Ipod 5G 60 gb reboots itself constant. When i am watching a movie or listening to music it sudenly stops and the apple logo comes on, what means it reboots. All my preferences are then deleted, sometimes it even get stuck and i have to r

  • FI - Sort Key config

    Dear All, My requiremnt is when i pass billing documnet my corrosponding accounting document - assignment field need to cpature Material (MATNR) from delivery document. I have two options. One i can do it with user exit where BSEG will pick MATNR fro

  • Crystal Reports for Visual Studio Service Pack 1 didn't fix my issue

    I have been working for some time on a web application project which is using Crystal Reports for some of its reporting features. I installed Service Pack 1 on the server but it failed to resolve the following issue: ADAPT00638965 Description: Using