IPhone 5 froze while uploading newest update (I believe ios 7.4?).
iPhone 5 froze while uploading newest update (I believe ios 7.4?). Plugged my phone into computer and clicked to update. I left the phone to upload for a couple hours and returned to see the black screen with white apple logo, and also see that thin upload bar, which seems to have gone across the phone -- looks like the upload should be finished. But the phone is frozen.
I can't turn the phone off at all. Tried holding on/off button down to turn the phone entirely off, but nothing happens. I tried unplugging from computer and replugging it back into the computer. Nothing happens.
No, that didn't help. I went over to the ATT store where I bought the phone. They showed me how to do a "soft restart". So now instead of seeing the apple logo on a black screen, I see the round blue logo with the music note in it, with a small font "iTunes" below that. And below that I see what looks like the electric cable that plugs into the iPhone.
The folks at ATT said that if I now plug it back into my computer itunes, it should reset my iPhone. So I just tried it. Nope. The computer makes the sound as if it's recognized the iPhone plug in, but absolutely nothing comes up on my computer screen.
They also made an appointment for me at the Apple store, but that's not until Tuesday.
Any other bright ideas out there?
Thanks.
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