IPhone 5 frozen on black screen but "hard restart does not work
My iPhone 5 is frozen on a black screen and buzzes when i plug it in but when i connect it to my computer to attempt to reset it on iTunes, it does not appear on my computer. I tried a "hard restart" but my sleep/wake button is broken can anyone help
Hello there, vsanfilippo2.
If you're iOS device isn't recognized at all on your computer, then the following Knowledge Base articles provide some great troubleshooting steps to follow, depending on the Operating System running on your computer:
iOS: Device not recognized in iTunes for OS X - Apple Support
or
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Thanks for using Apple Support Communities.
Error 9006 when restoring your iOS device indicates that there is security software on your computer which is preventing connection to the Apple server or your device. To troubleshoot this issue please follow the directions below.
Check your security software
Related errors: 2, 4, 6, 9, 1611, 9006. Sometimes security software can stop your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't blocking a connection to the Apple servers.
Get help with iOS update and restore errors - Apple Support
When restoring your iPhone, please make sure to follow the directions in the link below to properly restore.
Restore your device from an iCloud or iTunes backup - Apple Support
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