Iphone 5 - How to unattach from itunes account of former employee

Hello,
I have an Iphone 5 that was being used by an employee that resigned yesterday. His phone was linked to his personal itunes account and this has caused an issue for me when trying to restore the phone. The information on the phone is no concern, just need the phone to be usable.
I tried booting the phone into recovery mode thru itunes to do a force restore, and was able to do so. But now that the phone is restored and wanting to go through activation I have a new issue. It is asking me for his itunes password because the phone is on his itunes account.
Can anyone please help me figure out what I need to do?
Thank you
Dan

Danyou1985 wrote:
Is there any other way? I have no contact information for the employee.
No. Did you try your HR department? They might have that info.
Is there a better way to control the devices than having them use a personal itunes account?
Enact a clear company policy that requires emplyees to disable Find my iPhone as per the document I linked in my original answer, before they leave the company.

Similar Messages

Maybe you are looking for

  • Invoice split due to different Sales employee/person (Partner Fn. VE (SE))

    Hi All, Invoice split happens due to different sales person in sales order line items. Example  for SO: 1st line item -  XXX sales employee 2nd line item - YYY sales employee 3rd line item - ZZZ sales employee then 3 invoice's are getting created. An

  • BI : Datasource field

    Hi Experts , I have created the customised strucutre Zmaterialinventoryprice which inlcudes the customised structure zmaterialinventprc. I have included the field GJAHR (0FISCYEAR) in the structure and activated it. but despite of it i am unable to s

  • Just Given an IPhone, Should I return It and Wait?

    Hey All, I just unexpectedly received the 16GB IPhone as a gift last night, and have not opened it yet. The reason why is I am tempted to wait until June when Apple may unveil the new version. Does anyone have any insight as to whether a new version

  • Computer completely freezes when trying to play video

    When I double-click on the thumbnail of a video to play it, the computer completely freezes, and sometimes the display will get corrupted with noise. I tried exporting a video file to disk, then opening it with Quicktime instead of iPhoto, and the sa

  • Solution to error: "The operation cannot complete because of an unknown error. [CANT]" ???

    Hi, I'm working with Adobe Illustrator CS3 for Mac and suddenly the software started to prompt "The operation cannot complete because of an unknown error. [CANT]". I deleted my prefs and the problem is still present. Some times the machine freezes af