Iphone 5 - How to unattach from itunes account of former employee
Hello,
I have an Iphone 5 that was being used by an employee that resigned yesterday. His phone was linked to his personal itunes account and this has caused an issue for me when trying to restore the phone. The information on the phone is no concern, just need the phone to be usable.
I tried booting the phone into recovery mode thru itunes to do a force restore, and was able to do so. But now that the phone is restored and wanting to go through activation I have a new issue. It is asking me for his itunes password because the phone is on his itunes account.
Can anyone please help me figure out what I need to do?
Thank you
Dan
Danyou1985 wrote:
Is there any other way? I have no contact information for the employee.
No. Did you try your HR department? They might have that info.
Is there a better way to control the devices than having them use a personal itunes account?
Enact a clear company policy that requires emplyees to disable Find my iPhone as per the document I linked in my original answer, before they leave the company.
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