IPhone 5 - IMAP emails disappear after 1 read, but still present in outlook.

Hi,
I have a client who is experiencing a weird issue.  They have 3 email accounts on their iphone 5 all with the same @blankdomain.com IMAP address.  Only 1 of these accounts is having this issue, the others are set up the same, but do not experience it. 
It receives and sends fine from that account, but after an email is read, the email disappears off the device.  It is still present in the inbox in Outlook on thier PC, but very inconvenient it does not remain on the device.
Right now I have suggested taking a screen shot of the email once opened so they can later reference it, but also clearly not ideal.
Any idea's what might be causing this? Or troubleshooting steps to try?
Thanks!
(sorry if this thread is out there already, I searched and found similar threads but not exactly what I was looking for)

Does anyone from apple ever read these questions, or are questions the community doesn't know anything about just left here to rot lol?

Similar Messages

  • Files Disappear after moving, but still take up space

    Hi,
    I have a folder of about 50gb of files. Using xterm I moved it to a hidden folder: "mv folderName .folderName". Then I tried to move it back by "mv .folderName folderName"
    The folder itself seemed to move fine, however, it now is empty. However, if I click on "get info" in the finder on the folder, then it tells me that it is over 50gb in size, even though no files appear to be inside it. I have tried "ls -a" in the folder, but my files do not show. I have also tried to fix the drive using DiskWarrior, but it has had no effect.
    This is in fact the second time this has happened. Last time I resorted to deleting the folder, and all my files (which freed the disk space fine). However, I would prefer to have the files back.
    Is there a way to get at the files?
    Thanks,
    Michal.
    iMac   Mac OS X (10.4.6)  

    Hi
    Using xterm I moved it to a hidden folder: "mv folderName .folderName". Then I tried to move it back by "mv .folderName folderName"Were these the exact commands you used? If not, please post what they were. In which folder did you start? Please give the full path to where this is.
    Also, did the destination folder exist before you gave the mv command? Likewise, did "folderName" exist before you tried to move it back?
    Last time I resorted to deleting the folder, and all my filesHmm… and this worked even though ls -a showed no files? You might try this, from inside the folder:
    rm -i *and reply "N" or "n" to each prompt (when you're tired of this, press Control-C to stop it).
    Another option would be to download WhatSize and see if this helps you find the 50GB of files.

  • Email disappears after dragging from inbox to subfolder.

    Email disappears after dragging from inbox to subfolder. It is not lost because if it is unread it shows as an unread email in the sub folder. When I set the folder to view # of emails the # of emails shows next to the folder, but the actual emails do not.Also
    if the email that is moved to a subfolder has not been read it will show an unread email in the subfolder but still not be able to view the actual email.
    This does not happen on all subfolders.

    Tried resetting the view on that folder already? You can do this via the View tab.
    Otherwise, you'll have to share more details like at least your version of Outlook and type of email account.
    Robert Sparnaaij
    [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

  • My new iphone 5 email is synched with my home office computer Outlook email using a POP account, but deleting an email on my computer does not delete it on my phone and vice versa.  Is there any way to get a true synch?.

    My new iPhone 5 email is synched with my home office computer Outlook email using a POP account, but deleting an email on my computer does not delete the email on my phone and vice versa.  Is there any way to get a true synch?.

    POP does not support synchronization between the server and clients. You will need to use IMAP or Exchange Active Sync if your email provider supports it.

  • I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

    I am unable to update apps on my iPhone 4. I tried rebooting but still I get an error message which says "unable to update"

    I really didnt want to restore unless i had absolutely other option.
    as per usual, apple wont help unless i buy an apple care plan. helpful much.

  • I have an iPad with IMAP email accounts set up but I can find no "inbox, drafts, trash" folders anywhere, either on my ipad or desktop Mac.  How can I set them up?  They do not show on my MacMail preferences either and I can find no way to add them.

    I have an iPad with IMAP email accounts set up but can find no "inbox, drafts, trash" folders for each email account anywhere on my iPad or in Mac Mail.   How can I set them up? I can't find anyway to set them up anywhere.  Thanks

    Hello blu monkey,
    I found some resources that I think might help with the visibility of your IMAP email folders on your iPad and Mac.
    On your iPad, you may need to follow the steps in this article to make sure your folders are visible:
    iOS: If IMAP Mail folders are not visible
    http://support.apple.com/kb/HT1393
    On your Mac, I am not sure if you have the sidebar enabled, but you can enable it using the steps in the article below.  When this is showing, you should see your email account listed near the bottom with a triangle next to it.  When the triangle is pointing down, it should show your folders:
    Mail (Mountain Lion): Show or hide the sidebar
    http://support.apple.com/kb/PH11763
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • I have logged in to iMessage using my id, received the email saying i logged, but still can't use it

    I have logged in to iMessage using my id, received the email saying i logged, but still can't use it. have I done the rgistration process correctly?

    Make sure the pdf has the '.pdf' extension on the file name. I've seen this a few times and adding the extension usually solves the problem.

  • I am using Vodafone at Delhi India with my Iphone 5S, 3g is activated with my number but i am not getting 3G signals iphone is also activated with vodafone but still waiting for 3G signals contacted vodafone but wasted my time pls help using APN www

    I am using Vodafone at Delhi India with my Iphone 5S, 3g is activated with my number but i am not getting 3G signals iphone is also activated with vodafone but still waiting for 3G signals contacted vodafone but wasted my time pls help using APN www

    Keep on talking to Vodafone and keep pestering them until you get a satisfactory answer.  Whether you get a 3G signal or not, is entirely the responsibility of Vodafone India because they are your carrier/phone company and nobody here can help you with that on a public user to user technical support forum.
    Contact Vodafone as they are the only ones who can help you.

  • I have problem with my iPhone 4s, the problem is i can't turn on wifi, though i have wifi address in my iPhone setting when i go to the general then about option, i tryed many options like turning of iPhone in airplan mode, reset options, but still the s

    I have problem with my iPhone 4s, the problem is i can't turn on wifi, though i have wifi address in my iPhone setting when i go to the general then about option, i tryed many options like turning of iPhone in airplan mode, reset options, but still the same, its gray button of wifi, please help me.

    Hello Pllumb,
    It sounds like you are unable to turn on Wi-Fi because the option is grayed out in Settings. Use these steps from the following article named:
    iOS: Wi-Fi settings grayed out or dim
    http://support.apple.com/kb/ts1559
    Restart your iOS device.
    Make sure that airplane mode is off by tapping Settings > Airplane Mode.
    Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
    This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
    Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
    If you still can't turn Wi-Fi on, please contact Apple for support and service options. If you can turn Wi-Fi on but are experiencing other issues with Wi-Fi, please see these steps.
    Thank you for using Apple Support Communities.
    All the very best,
    Sterling

  • IPhone Email Disappears After I Download Email to Outlook on my Laptop

    Can anyone help me with the iPhone issue I am having?
    When my laptop is shutdown, I can see and access email on my iPhone. But, the email on iPhone disappears after I download the email to Outlook on my laptop.

    It sounds like you have a POP account, which is designed for accessing from one computer.
    An IMAP account allows for access from many computers/clients.

  • HT1688 my iphone cannot be located using find my iphone.  It shows offline.  Also, the mobile me shows inactive.  I deleted and readded, but still can't get my phone to show up

    my iphone shows offline in find my iphone, I deleted it and it it said it would find it when it was connected again but has never showed back up.  My mobile me also says inactive.  I have deleted it and redid it, but still my I cannot use the locate my phone option

    Then it is either off, not connected to a network or has been restored as new. Not much you can do.

  • Imap emails disappear

    I have two IMAP email accounts. One appears to work properly. The other one shows and email only once and then it disappears.  It shows that there are emails in the inbox- once you view the email, it disappears.  It shows that there are emails still there, but I can't access them.
    I looked in the library for this email and see that I have an "Inbox.imapmbox" folder (contains one "message" folder and one "plist" folder) and separate Inbox folder that contains "drafts.imapmbox", "sentmessage.imapmbox" among other folders but it does not include an "inbox.imapbox" folder.
    Any idea what the issue might be? 

    Disregard.  Rebuild fixed the issue.  Duh. 

  • Sent emails disappeared after rebuild

    When I try to view sent mail from one of my accounts in Mail, I've been seeing "The message xxx concerning “xxx” has not been downloaded from the server. You need to take this account online in order to download it." Checked the size of the box and it was at 1.1 GB, so I deleted a bunch of emails with attachments, but that didn't help after re-opening the application. Following the advice of a post here, I tried to rebuild that mailbox, and the emails all vanished. Tried finding them in Home/Library/Mail/SentMessages.mbox, but the sent mail files there are very small (20 KB), nowhere near the 400MB I was at when the emails disappeared.
    I also discovered that there are two, near-duplicate folders for this account in the Mail folder: one contains a trailing space after the name; dates created 3/25/2005 and 1/18/2006, both last modified today. I'm using POP on OS 10.3.9 and have tried re-importing the mailbox, but got nothing. I still get the message about downloading the message from he server when I try to view Sent emails from this account....
    Can anybody help me get those sent emails back in their folder? Thanks in advance--

    What appears below is what I would have posted if it wasn’t because of the weird duplicate account folder you mention. You may be able to figure out which of the two account folders is Mail using to store your mail by looking at the modification dates of the mailboxes it contains rather than the modification dates of the account folders themselves...
    <hr>
    It looks like you have the problem described in the following article:
    Overstuffed mailbox is unexpectedly empty
    As you can see, letting a mailbox grow indefinitely is a really bad idea — and it appears to be too late now to solve the problem doing what the article suggests. If this is a POP account, you may be able to fix it as follows:
    1. Quit Mail if it’s running.
    2. In the Finder, go to ~/Library/Mail/POP-username@mailserver/.
    3. Locate Sent Messages.mbox and move it to the Desktop.
    4. Open Mail. A new empty Sent Messages.mbox will automatically be created within the account folder, and this will allow you to continue using Mail normally while trying to solve the problem.
    Although Sent Messages.mbox appears to be a file, it’s actually a special kind of folder (a package) that contains several files. Ctrl-click on Sent Messages.mbox and choose Show Package Contents from the contextual menu to see the files it contains. Of these files, mbox is the most important and is where all your messages are stored. What’s the size of that file? Depending on its size, you may or may not be able to directly import it back into Mail in the next step.
    An Incoming_Mail file may also be present, in which case it might contain messages that Mail couldn’t transfer to mbox. Incoming_Mail is also a standard mbox file like mbox proper, just named differently, and can be imported back into Mail in the same way.
    5. In Mail, do File > Import Mailboxes and follow the instructions to import the Sent Messages.mbox that’s on the Desktop. I’m not sure what the import options available in Mail 1.x are, but you should choose Other / Standard mbox or something like that, so that Mail looks at the mbox file only (and Incoming_Mail, if present) and ignores the other files in the package.
    If Mail doesn’t let you select Sent Messages.mbox in step 5 because it’s a package instead of a plain folder, rename Sent Messages.mbox to just Sent Messages (i.e. remove the .mbox suffix) so that it becomes a normal folder, and try again. You cannot do this directly in the Finder because removing a suffix by normal means causes the Finder to hide the suffix instead of renaming the file. To remove the suffix from the name, you must do File > Get Info (⌘I) on the file and change the name there.
    If the mbox file is too big for Mail to handle it, however, you’ll have to break it into smaller pieces. You can do that with an MBOX Breaker Script available at Allan Sampson’s website, or with Emailchemy. The former will ignore the Incoming_Mail file that I mentioned previously, but you may try importing that file directly if it’s not too big or just ignore it if all your messages are in mbox. Also, if you removed the .mbox suffix from the name of the mailbox, you may need to add it back again for the script to recognize it.
    If all is well and you don’t miss anything, the files on the Desktop can be deleted, although you may want to keep them for a while, just in case.
    Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

  • PI 7.1 IMAP email Adapter Error reading large amounts of emails

    Hi,
    are there any known problems with the email-Adapter (Sender), reading IMAP MS Exchange Server?
    We have an email adapter reading the MS Exchange Server Mail Account once per Minute and in the mail account are about 4.000 unread email  (1KB each) .
    After 2000 emails, the adapter stops working and throws only exceptions.
    Any idea?
    Thanks
    hs

    Hi Holger,
    i made a few tests at that time, and there was no specific scenario which re-produced this error.
    In some tests i was able to process more than 3000 emails before the error occured, next time only 2000.
    And this only occured when the inbox had a huge amount of emails. if i moved, lets say 1000 emails to a temporary folder,
    processed 1000 and then moved the 1000 back to the inbox, there was no problem. Now i'm polling every minute and i'm
    not receiving 2000 emails in a minute, so i'm not having this issue anymore. it only happend when we stopped the
    sender channel for a while and a lot of emails were queuing up in the inbox.  I don't think that there are any MS Exchange settings that need to be changed and when we spoke to Support that time, they refered to the Note i mentioned earlier.
    Maybe there is still a problem in the mail adapter itself..
    regards,
    Daniel

  • Mail disappears after read

    I had restore my iPad and now when I get mail it disappears after it is displayed briefly in the list. It seems to be happening on my iPhone as well. This did not happen on the pad until the restore. It is an imap account and I have checked all of the settings.

    If I have push on the message disappears. If I change it to fetch it doesn't.t happen. The downside it I will have to schedule it to poll at intervals or open the program to poll the servers. I can not imagine why anyone would want their messages to disappear after 30 seconds. It takes my brain a minute to read the message and think about it.

Maybe you are looking for