IPhone 5 incoming calls/outgoing calls

Sometimes when I answer to a phone call on my iPhone 5, I hear my own voice instead of the voice of the person whos calling. This also happens on outgoing calls. How can you explain this? Whats happening?

I have the exact same problem, I can't hear anyone and they can't hear me. It happened right after I updated my iPhone 5 to the iOS 7.1.1 version. Could that be the problem? I hope apple fixes this update right away.

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    Message was edited by: chiroguy2pittsburgh

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    Check the mute switch on the left side above the volume buttons.
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  • I've installed ios 7.0.6 on my iphone 4 and lost voice on outgoing and incoming calls. My simm is ok, i've checked it, I've done a full clean and restore. Still no calls. Please help.

    Hi there,
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    Have you tried restarting or resetting your iPhone?
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  • I just bought this iPhone 4S second hand and during incoming and outgoing calls I can't hear the other person talk unless it's on speaker or if I have headphones in. I don't know what to do I've turned up my volume and checked my settings!! Need help

    I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???

    Hey Itsanaasaunders,
    Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
    If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
    http://support.apple.com/en-us/HT203800
    Clear the receiver
    The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
    Follow these steps, testing after each:
    - Make sure nothing is blocking the receiver, such as a case or film.
    If you have a new iPhone, remove the plastic film on the front and back of the device.
    - Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
    - While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
    Restart and update
    1. Restart your iPhone and test again.
    2. If there's still no sound or poor sound quality, update to the latest version of iOS.
    Get more help
    If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
    Thanks,
    Matt M.

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