IPhone 5 - Insert picture from email doesn't work, but sending in Photos via email does?

I have an issue with a user here at my office. When composing an email and they insert a picture from their phone, it sends the email, but the picture is not attached.
However, if we go to Photos and send the photo via email, it works fine.
He had been able to send fine up until yesterday afternoon and then it stopped working, so I believe he's done something, but I have no idea what. Took a look at his settings and everything seems normal. Also, rebooted his phone, but the same issue occurs. And as far as I know, he's the only one having this issue.
We are running email via Lotus Traveler/Domino, but I've tested my iPhone and everything sends fine, so I don't believe this is a server issue.
Does anyone have any idea of what to try here?
PS - user is using ios7.1 (same as mine)

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