IPhone 5 is recognized by iPhoto but not iTunes (OSX 10.6.8, iTunes 10.7, iPhoto 7.1.5)
I am helping a friend with her new iPhone 5.
Issue is that it is recognized by iPhoto but not iTunes.
iPhone 5 16GB, iOS 6.1.4
OSX 10.6.8v1.1, iTunes 10.7, iPhoto 7.1.5
Computer: iMac C2D 2.4 GHz (Early 2008)(iMac8,1), 1 GB RAM,
History, recently updated in-place from 10.5.8 Leopard to 10.6.8v1.1 SL, just for the iPhone 5.
Installed iTunes 10.7 (as we do not like interface and loss of separate Playlist view in iTunes 11).
Noted that iPhone 5 stipulates that iTunes 10.7 or higher is required -- So should be OK there.
Initially iPhone was recognized by both iPhoto and iTunes. Then shortly later, iTunes did not see it anymore, was missing from iTunes Devices list.
Called Apple Support, agent walked us through removing iTunes and the iTunes Receipt packages.
Then Reinstalled iTunes 10.7. Ran Permissions Repair. Restarted computer.
Seemed all good, iTunes (10.7) saw and synced and updated the iPhone.
But Now, after two or three weeks, when user plugged in her iphone and ran iTunes, it did not show the iPhone at all, though iPhoto did start up and show pictures.
So the iMac computer sees the iPhone5 well enough to get picture data, but apparently not well enough for iTunes sync.
(she tends to use the wall charger and not plug it into the iMac very much at all).
In all other known respects, both the iPhone5 and the iMac C2D seem to function normally.
Any thoughts?
I looked at KB article: http://www.apple.com/support/iphone/assistant/itunes/
And at http://support.apple.com/kb/TS1591 (iOS: Device not recognized in iTunes for Mac OS X).
And finally am thinking we may need to ALSO do the uninstall via: https://support.apple.com/kb/ht1747 (Remove Apple Mobile Device Service). But I have not visited with here to do that yet.........)
Any thoughts on best way to proceed?
Thanks.
What error message ar eyou getting. Why do you say it will not allow you to download?
Verify you meet all the system requirements:
Mac computer with an Intel Core processor
OS X version 10.6.8 or later
400MB of available disk space
Broadband Internet connection to use the iTunes Store
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