Iphone 5 isn't recognized on my computer or my itunes

When I connect my Iphone to my computer it makes a noise that it's connected but won't charge, isn't found in My Computer and doesnt show in my itunes.

Device Not Recognised
For PC  >  http://support.apple.com/kb/TS1538
For Mac  >  http://support.apple.com/kb/ts1591

Similar Messages

  • My 6th generation 160gb ipod classic is displaying the red cross logo directing me to apple support. It's completely full and I'm wondering how I can recover the files form it. The iPod isn't recognized by my computer or by iTunes, help is appreciated!

    Looking for help as to recover the files, thanks!

    Hello Lawrence,
    I do have AppleMobileDeviceService.exe running.
    My USBs are plugging in straight into the laptop.  All 4 work.  Just today, I synced my iPod with multiple USB ports.  It works for the iPod, but the iPhone won't pop-up.  The iPhone does not appear in iTunes as a button anywhere.
    I am unable to use another computer for this.  I can actually go into iTunes, add file to library, and add photos that way.  So, it's recognized by my computer.
    This should have been seperated.  Basically, I don't have another computer accessible to me to back-up sync on iTunes with.
    The last part means in iTunes, I can click "File > Add file to library" and the iPhone is shown as a camera icon.  I can click on it and have access to photos.  I can add those photos to the iTunes library.  That's about as far as the connectivity goes with the iPhone right now.

  • My new Ipod Nano isn't recognized by my computer or by ITunes. What could be some reasons?

    My new Ipod Nano 7 does not come up as a drive on my computer. The computer clunks to acknowledge a new device is attached but it is not shown in explorer. ITunes DOES open as it should, but it gives me a message "An IPod has been detected but it could not be identified properly. Please disconnect and reconnect the IPod and try again. If the problem persists, please uninstall ITunes and reinstall ITunes." We did all that, several times. The new IPod does work correctly on our other laptop, of the same generation, with similar security. Could this be a block specific to some security on my computer? We tried all ports on my computer. I can't troubleshoot using my previous IPod because I put it through the laundry - thus the reason for a new one.

    Hi MartyP680, 
    Thank you for visiting Apple Support Communities. 
    It appears that you're receiving a message that your iPod nano can't be identified properly, and you've already tried removing and reinstalling iTunes. You've also isolated this behavior to only one of your PCs. 
    If the issue persists, there are some additional tips in this article that may help, including verifying that the Apple Mobile Device Support service installed properly and is running:
    iPod nano: Error message saying that iPod could not be identified properly - Apple Support
    The "Learn More" section also mentions some other potentially conflicting software to look for on your PC. 
    Best Regards,
    Jeremy 

  • I had to get my hard drive replaced from Apple, I lost all of my music obviously.  My question is, how can I get all my music off of my iPhone onto iTunes?  Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

    I had to get my hard drive replaced from Apple, I lost all of my music obviously.  My question is, how can I get all my music off of my iPhone onto iTunes?  Since it's a new hard drive, the iPhone isn't recognizing this as it's home computer.

    You will need to use third-party software to transfer music from your phone to the iTunes Library. I recommend Phone to Mac - Pod to Mac | Macroplant.com.

  • My iphone 4 isn't recognized by my computer or itunes

    my iphone 4 isn't recognized by my computer or itunes. when plugged in, nothing pops up. my phone does not begin charging or ask me anything. i know the plug is fine because it works in my wall and my computer makes a noise recognizing that something was plugged in.
    i found an apple support link and followed every instruction (twice) to install and do all those things to my apple device manager. nothing has changed. i just want to sync with itunes! someone please help.

    Hello Lawrence,
    I do have AppleMobileDeviceService.exe running.
    My USBs are plugging in straight into the laptop.  All 4 work.  Just today, I synced my iPod with multiple USB ports.  It works for the iPod, but the iPhone won't pop-up.  The iPhone does not appear in iTunes as a button anywhere.
    I am unable to use another computer for this.  I can actually go into iTunes, add file to library, and add photos that way.  So, it's recognized by my computer.
    This should have been seperated.  Basically, I don't have another computer accessible to me to back-up sync on iTunes with.
    The last part means in iTunes, I can click "File > Add file to library" and the iPhone is shown as a camera icon.  I can click on it and have access to photos.  I can add those photos to the iTunes library.  That's about as far as the connectivity goes with the iPhone right now.

  • My ipod isn't recognized by any computer & itunes, and desplays a sad face.

    i have had my ipod mini for eleven months and this is the first problem i have had with it.
    i went on a vacation to flordia, and while i was there my ipod crashed. i had dropped it once a few days before the crash, but it continued to play my music after i dropped it.
    when i go to turn it on the apple logo appears, then the depressed ipod.
    my ipod isn't recognized by any computer or tunes. when i plug it into my computer, the 'do not disconnect' screen doesn't even appear. all that happens is the apple logo screen, then the depressed ipod screen, then a recharging screen appears that is stuck on the lowest point possible.
    i have already tried the "five R's" and everything else in the support pages, and so far they have helped me none. all they do is bring you around in huge circles, and you end up on the page you started on.
    i run a windows xp, and have everything fully upgraded.
    i know, i know, many of you are having similar problems, but could you please only post if you have an answer, thanks.
    -xb
      Windows XP  

    I know!!! It worked just fine one day, computer recognized it and i could add or remove songs at me leisure, but now I can't even charge it on a computer becasue it doesn't exsist to it. I also tried the five steps, but you can't restore the settings on it if the computer can't find it. Finally I had my sister bending the charge piece in the ipod just for it to show up, I restored it and it didn't make a bit of difference! I lost all 800 songs on it but I still can't charge it or add songs. If you find anything out, let me know!!!

  • My ipod nano isn't recognized on my computer and I can not add the new music I bought on itunes.  Please help

    My ipod nano isn't recognized on my computer any more.  I bought new music and i can't get it to my ipod.  I also bought a shuffle and the same thing happened.

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • Ipod Shuffle won't turn on or charge and isn't recognized by the computer

    My Ipod shuffle won't charge and isn't recognized by the computer , it turned orange than stopped and won't charge or turn on since. Does anybody has a solution please ?

    I have exactly the same problem with both my ipod shuffles. That suggests to me that it is a problem with the ipods rather than my PC or computer software. I'm surprised that no Apple tech has suggested a solution yet.

  • Ipod classic isn't recognized by the computer & keeps on restarting

    hii
    I am experiencing very strange problem.My apple ipod classic isn't recognized by my computer nor it formats or restore & keeps on restarting on it's own when tried
    to open any application.it also shows that there is 0kb free & 0kb used.
    please help
    highly obliged

    I have the exact problem. My ipod (and now there's two of them!) used to work fine, sync, etc. with this computer. A while back, it stopped recognizing the ipod. I tried all the stuff (the 5r's), checked my usb ports (work with all other devices), different cables, etc. Finally, I got another ipod. Now I've got two perfectly good ipod classics that I can't get music on or off of. grr.
    I guess it's something in my computer set up (which is still strange, since, to my knowledge nothing has really changed from when it used to work)...but it my laptop also won't recognize either ipod. so that's two computers that I'll have to take to some expert if I can't figure this out. frustrating!

  • My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this. I updated both windows and iTunes.

    My 6th generation nano isn't recognized by my computer. When I plug it in an error message pops up, which says "USB Device Not Recognized". Does anyone know how to start trouble shooting this? I updated both windows and iTunes.

    Work through all the suggestions in this Apple support document first.
    iPod: Does not appear in Windows or iTunes and Device Manager is empty
    B-rock

  • My iPhone isn't recognized by iTunes.

    My iPhone isn't recognized by iTunes so I can't synchronize anything.
    Same thing with my iPad. I tried re installing a couple times already but nothing changed.
    Does somebody know what else to do?

    http://support.apple.com/kb/ts1591

  • My iPod Mini 3rd Generation isn't recognized in My Computer or iTunes. I can't even restore it without iTunes. The same thing happened with my iPod Nano 3rd Generation, but that one worked for a while, and suddenly went unrecognized.

    My iPod Mini 3rd Generation isn't recognized in My Computer or iTunes. I can't even restore it without iTunes. The same thing happened with my iPod Nano 3rd Generation, but that one worked for a while, and suddenly went unrecognized.

    Hi TherAscendedSaiyan,
    Welcome to Apple Support Communities.
    See this troubleshooting article that addresses the symptom you're encountering:
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Best,
    Jeremy

  • TS1369 iPod not recognized in 'My Computer' and in iTunes for Windows

    iPod not recognized in 'My Computer' and in iTunes for Windows. Does not show up.

    Have you tried here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows

  • I replaced the hard drive to a 30gig on my Ipod 4th gen. click wheel but it is still not recognized on my computer or in itunes......I get an error message with a folder and "!"....what can I do to fix??

    I replaced the hard drive to a 30gig on my Ipod 4th gen. click wheel but it is still not recognized on my computer or in itunes......I get an error message with a folder and "!"....what can I do to fix??

    Have you recharge the battery for at least 2 hours, or just leave it connected for 4 hours?
    (When you replaced the Hardisk, you should also replace the battery.)
    Some other iPod SSD sites, says that you may have to format the CF in FAT32, as Mac dont read NTFS drive so if Windows is the 1st PC that your CF is connected, it may be formatted to NTFS.
    You can try erasing the CF using Disk Utilty, so that Mac can recognise it. (but not Windows)
    Have a nice day!

  • IPod not recognized in 'My Computer' and in iTunes for Windows 7

    I have stopped the services to the ipod and mobile devices and restarted the services.  I have uninstalled and reinstalled itunes.  My ports are fine and I have tried all gthree ports.  I also switched the cable and yet it's still not recognizing ipod.  I also turned sync automatically off and then back on.  Not sure what else to try.  Very frustrating!!!! Need help!

    Hey webbydebby
    Try out the article below for more troubleshooting steps.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

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