Iphone 5 keeps shutting down

My iphone 5 keeps shutting down randomly without warning. This happens during the day or even over night when it's plugged in. Any ideas what's causing this?

If you're restoring from a backup, try restoring as a new device in order to test it. If it stops doing it, that means there is something in your backup file that's corrupted, or maybe one of your apps is causing the problem. If it still does it, it's probably a hardware problem, and you should make an appointment at your nearest Genius Bar to have it evaluated.

Similar Messages

My iphone keeps shutting down when i try to edit a picture

My iPhone keeps shutting down when I try to edit a picture.

Submit a bug report at http://apple.com/feedback/iphone.html

My iphone keeps shutting down randomly. Ever since I installed IO7

My iphone keeps shutting down randomly. 3-7 times a day. Ever since I installed IO7. How do I fix or reinstall IO6?

Hey Kaylyn07,
Thanks for the question. The following article may help in troubleshooting Kernal Panic’s for OS X:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/TS4636
In most cases, kernel panics are not caused by an issue with the Mac itself. They are usually caused by software that was installed, or a problem with connected hardware.
To help avoid kernel panics, install all available software updates until Software Update reports, "Your software is up to date." OS X updates help your Mac handle the kinds of issues that can cause kernel panics, such as malformed network packets, or third party software issues. For most kernel panics, updating your software is all you have to do.
Diagnosing a recurring kernel panic can be difficult. If you need help with this process, consider bringing your Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for help. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
Thanks,
Matt M.

Iphone keeps shutting down

My Iphone 5s keeps freezing and then shutting down. It takes 5 minutes and then it starts up again

Do the basic troubleshooting steps:
Restart:
1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.
2. Press and hold the Sleep/Wake button until the Apple logo appears.
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414

IPhone keeps shutting down by itself

Hello People,
I need help, Yesterday i booted up my iphone and it crashes like each 5 minutes,
i see a white screen fastly and it crashes and shuts down, then it try's to reboot itself,
So i put it in the computer and updated my os to 4.3.5 (if thats the latest (not 5)).
But now when i plug it into the computer it goes on and off byitself.
Video of the crash: http://www.youtube.com/watch?v=SLBCkCiSZu8
How can i fix this or what could be the problem?
Kind Regards,
Gijsm

iPhone shutting OFF by itself is most often due to faulty battery. You have already done a Restore. Make Genius reservation and take iPhone to Apple Store for quick free battery dianostic testing to confim that it is a battery problem.

IPhone Keeps Shutting Down Unexpectedly

Since I have downloaded iOS 7 on my iPhone 4, every time I use my phone, it locks up and then completely shuts down & restarts. Is there some kind of bug associated with this upgrade or is it something else? It never acted like this when I had iOS 6.

Depending on the age and use of the phone, it might be time to get the battery replaced.
Get your phone checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
You can also contact Apple Support and talk to them. They can check the battery online.
You can also visit this page to do that: iPhone - Contact Support - Apple Support
Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions.

IPhone 5 shuts down with the battery at 40%

I'm having issues with my iPhone 5. It regularly shuts down with the battery being far from 0%. When I took it to the apple store, a "genius" said that the battery is fine and restored the phone to the factory settings. I set it up as new without touching the backup (with iOS 8), but the iPhone keeps shutting down with a half charged battery. If anythings, the problem only became worse with iOS 8.1. I would appreciate any suggestions on how to fix it.
The iPhone is out of the warranty and is not eligible for battery replacement. Another issue I have is that the home button often responds with a delay, but I don't know if it's related to the main problem.
Thanks

Here's the battery info from iBackupBot:
CycleCount: 368
DesignCapacity: 1430
FullChargeCapacity: 1200

The iPhone just shut down

my iPhone 3G just shut down after somebody called me. Our conversation was cut off. Then after that it just shut down. I did push the sleep/wake button but nothing show. I turned on and off but nothing happen. I take the sim card out then put it back, but nothing change. It is totally black out on the screen. What should i do now? I really do not know what cause that. I did not drop it or put it on anything wet. Just a normal day with the iPHone. But the phone is abnormal now.

My iPhone keeps shutting down for no reason. Just does it randomly, regardless of battery life. I have to turn it back on and it works again. The silence switch flickers when I try to place it on silence. Some times this works but not all the time (very anoying when in a meeting and I think it's on silent!) I'm with Orange so called in the shop. Had to speak with an Apple expert over the phone who told me to log on and do a restore, lost all my photos but that's ok. The phone is still the same.......it's the switch that's not working! I now have to go to my nearest Apple store 50 miles away before I can get a replacement. Does anyone have a customer service email address for Apple please?
Thanks (in advance)

My iPhone 4 keeps shutting down :/ lately it's taken 2hrs to come back up. Diagnostics shows panic.plist and I've had my phone barely over a year. Will Apple replace it? As I hear I need to make an appt at the apple store.

My iPhone 4 keeps shutting down. The past 3 days it's taken at least 2hrs to come back on. It constantly has no service and tells me system restore is needed. Under diagnostics it shows panic.plist. I've had my phone a year and 3mths. I hear I need to go to apple to get a replace as this is a software issue. It isn't under warranty. Will they replace it or is it a waste of my time? I recently just got the iOS update and now my phone gets hot to the touch also. Please help. My upgrade isn't until summer of next year but I need a phone that works and will get signal!

Make an appointment at
http://www.apple.com/retail/geniusbar/
Out of Warranty replacement for iPhone 4 is $149 US;
you will get the same model, color and capacity you have.
If your current iPhone was locked to a wireless provider,
the replacement will be locked to that same provider.

Iphone 3gs keep shutting down apps

Why does my iphone 3gs keep shutting down apps when I'm in the middle of using them? The battery is holding a charge and iTunes says my software is up-to-date, so I don't understand why this is happening! It is really frustrating when I'm trying to order something online and Safari keeps shutting down!
Thanks to anyone who can help me!

Hi Rebecca,
I have looked on google for a fix to the same issue.
Apple has been aware of this issue dating back past 2008 but they have not released a fix.
Apparently the only way to fix it is to "do it yourself" everytime, by resetting your iphone to factory settings. And reinstalling your applications again.
I just brought an iPhone 4 in New Zealand, and I have only 9 applications on my phone. So it can't be an issue of 'too many' apps.
Sorry this doesn't help. The balls in Apples hands here.

IPhone keeps shutting itself down

I just updated my iPhone 4S to 6.0.1 . and ever since I have had this problem that my iPhone keeps shutting itself down and I have to hold the power and home button at the same time for it to be turned on. this happens 4 or 5 times a day. I'm really sick of it 'cause my alarms and my reminders don't beep when the iPhone is off. please help me. I want my Almighty iPhone back.

Hey there Legs8,
It sounds like your phone is repeatedly shutting down unexpectedly on you daily. I recommend these troubleshoting steps from the article named:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thank you for using Apple Support Communities.
All the very best,
Sterling

My iPhone 4S keeps shutting down before battery is low

Why does my iPhone 4S keep shutting down when it shows I still have 30% battery or more still available? For example...my last phone started shutting down at 30% and by the time I took it to the store a couple weeks later, it was shutting down at 88% (they saw it for themselves, ran diagnostics, and came up with no issues). Getting a new phone every 3 weeks is not ideal. I'm on my 2nd replacement phone in 2 months and it started back up yet again-shut down at 31% a couple days ago. I charge the phone to 100% and it never fails, it shuts down at a higher percentage each day (it shut down at 35% today). I have done everything Apple Support has suggested with no luck (including full restore). Is anyone else having this problem? Any suggestions?

Hi,
I simply use the phone until I have only a little charge left. Once that's reached I'll simply let phone idle completely or drain the rest with lightweight use. We have big difference here as I can actually reach 1% rather than phone dying at 20++ percentages. Previous said, e.g yesterday phone just died after some use with 12% battery left and started again when bringing indoors. I was then able to drain the battery from 12% -> 1% before it eventually died completely. After this I couldn't start the phone anymore instead getting the charge icon constantly, so I just plugged it in at that point. After charging over night I would then consider the battery charge meter calibrated.
In your case you could test if you can still start the phone at 47%. Even if it's displaying only charge icon you could try to hold the sleep/power button longer and/or do reset with holding home+sleep/power button a few seconds. If it indeed doesn't start it would indicate battery truly is empty. It it does.. then you could try to continue using the phone hopefully hitting lower battery levels and eventually try to fully recharge it in case you'll see the battery charge percentage working any different.
Below picture shows I can still reach the "0%" battery level and also pretty good usage times.. so the problem with me really is just that the stupid phone doesn't like cool temperatures (possibly after iOS6 upgrade)
-p

My iPhone 4S keeps shutting down

hello, my iPhone 4S keeps shutting down saying the battery is drained even if I have hardly used it, then when I plug it it it says I have 45% battery.
What to do?
thanks
Sarah

I have the exact same problem...Apple Support tried multiple things (including full restore) and nothing worked so they told me to get a new phone. I'm on my 3rd phone, nothing's working. They just keep giving me new phones and don't seem to have a fix for me. Going back to the store again this weekend for a 4th phone, not happy with Apple.

My iPhone 4 keeps shutting down and won't switch back on unless I plug it into charger. It's then coming hop iOS 6 and connect to iTunes?

My iPhone 4 keeps shutting down and won't switch back on unless I plug it into charger. It's then coming hop iOS 6 and connect to iTunes?

Yes I've connected it to iTunes.. Reset the phone completely and synced phone again. It's also turned off twice today and when it comes back on its saying searching in the top left corner were your signal and network carrier should be?

HT4623 My iPhone 4S keeps shutting down after I upgraded to iOS7

My iPhone 4S keeps shutting down after I upgraded to iOS7

This has happend twice to me in the past 12 hours since I just updated to iOS 7.0.2, but did not happen after I updated to iOS 7
Last night the operating system crashed to the Apple symbol (a reset) when browsing the settings menu.
Perhaps it's a bug with the movement tracking? Seems to be connected with sudden movements (I noticed it shut off when I quickly lifted the phone up to look at the screen) - perhaps the background parallax is glitching the system to a software reset? If my problem persists I may temproarily disable the parallax to see if that mitigates the resets.
To be clear, the update to iOS 7 didn't precipitate this problem, and I updated to iOS & on the day of its release (9/18).
This used to happen to me sporadically on my iphone 4s on iOS6, usually when my battery was anywhere at 40% to 5% - though I suspect that was because I was due to re-set the battery by completely draining it.
Is anyone else having this issue with their iPhone 4S?
I'm using a Verizon iPhone 4s 64 GB, still in excellent condition.

Iphone 5 keeps shutting down

Similar Messages

Maybe you are looking for