IPhone 5 lock button not really working on right side

The sleep/wake button on my iphone 5 works normally when pressed on the left side of the button but most of the time when you press it in certain ways on the right side of the button it doesn't seem to work. The left side of the button also sinks into the device more than the right. It has been getting progressively worse over the past few weeks. Would apple replace this? It is still covered by its one year warranty.

Every warranty claim is on a case by case basis.
If not determined to be caused by accidental damage or abuse, the iPhone should be exchanged under warranty but no one here can say for certain or answer for Apple in this regard.

Similar Messages

  • HT1688 iphone 5 lock button not working. THe phone is 9 months old. What to do??

    iphone 5 lock button not working. THe phone is 9 months old. What to do??

    Then you still are in your Apple one year hardware warranty and can get it replaced/repaired.

  • My iPhone 5 lock button has stopped working

    My iPhone 5 lock button has stopped working, it says on the website that certain models can be sent in to be replaced and that my serial number is one of these, but I am out of warranty and will not allow me to contact Apple without payng £25, is anyone else had the same issue as I don't want to pay out money to get something fixed that Apple have recognised to be faulty, and I don't live anywhere near an Apple Store

    Hi
    The £25 charge is a support charge for iPhones out of free support, you should not be charged for requesting support for a recall issue however if you can stretch to get to an Apple Store it is worth it resolving any issues face to face rather than email or phone is just easier.
    Check you are eligable here:
    https://ssl.apple.com/support/iphone5-sleepwakebutton/
    Hope this helps

  • Does anyone else's iPhone 5 lock button not work?

    I got my iPhone 5 when it launched (pre-ordered) and I love it. I haven't had any major issues at all, until recently. My lock button has stopped working completely. No amount of pressure or repeated pressing of it will make it work. I do not have AppleCare, but I do have it under warranty through my carrier (Verizon). Does anyone know if I can take it to an Apple store to have it fixed or am I likely stuck with it?
    Thanks for the help in advance,
    DJ

    Are you sure? The nearest store is a bit of a hike from where I live. It'd be worth it, I just want to make sure. I guess I can always call first. Any idea when the warranty runs out?

  • Second hand iPhone 5 lock button not working

    i recently brought an iPhone 5 off my boyfriend but the lock button doesn't work is there a way to fix this?

    Make an appointment at the Genius Bar of the nearest Apple Store, have the device checked and they will make a determination.

  • My iPhone 4s lock button won't work.

    I have purchased my iPhone 4s in the 2012s.
    My lock button has been working fine till now and all of sudden it wouldn't work
    I dont have any applecare and warranty. will i be able to get a new replacement from apple?
    My phone screen is cracked also at the back, but my lock button has been working fine.
    i am using accessibility  and its meh,.
    please help!

    Greetings jkim0984,
    If you have having difficulty with the functionality of any of the buttons on your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support
    Start with that section titled If the volume buttons, Ring/Silent switch, or Side Switch doesn't work.
    For your issue with the cracked screen, use this page to set up repair -
    iPhone Screen Damage Repair - Apple Support
    Thanks for using Apple Support Communities.
    Be well,
    Brett L 

  • Iphone 5 lock button not working

    should i take my iphone 5 in to the apple store if only half my lock button is working?

    Otherwise if you dont want to pay for repairs:
    settings>general>accesibility>assistive touch
    that will help

  • IPhone 5 lock button not working at all. If I'm in the one year warranty still but don't have apple care will I have to pay to get it fixed or will it be covered

    I have a iPhone 5 and about a month ago my lock button stopped working. It takes me about ten tries to power it back on or to lock it. If I'm still in my one year warranty will I have to pay to get it fixed? I didn't purchase apple care though so I'm wondering if it's going to cost me to get it fixed or if it's still covered because of the one year warranty? Thank you!

    If it's due to a manufacturing defect, the warranty will cover it. If it's due to accidental damage, it'll cost to get it fixed unless it happened during an authorized repair.
    (88551)

  • IPhone 5 lock button not working all the time

    Basically I can only press the left side of the lock button for it to work. The middle and right side do not work.
    If I bring it to apple store does anyone know what version iOS the replacement phone would be?

    Nobody knows what iOS a replacement unit is running, only employees of the Apple Service Centre. But one thing for sure is that they are usually running anything before iOS 6.1.3,

  • My IPhone 4 lock button won't work....

    For the past month, my iPhone 4 lock/sleep button has been really hard to push. I wasn't to worried until just an hour ago it stopped working all together. I try pushing it and it won't click, push down or anything. I've  always taken good care of my phone by keeping it in an otter box, not dropping it, and it's never had water damage. I would take it to the apple store, but the nearest store is over 2 hours away... So is there anything I can do do rig it to work? Or even is there an app? Like how they made an app for people who's home buttons stopped working? Any help would be very much appreciated, thank you.

    well the same home button feature you speak of can sort of be enabled for the lock/power key: Enable Assistive Touch: Tap SETTINGS, General, Accessibility, AssistiveTouch (near the bottom) and tap AssistiveTouch to ON. You will now notice a small dark square with a circle in the middle (you can move this square anywhere). Tap the dark circult to open the assistiveTouch menu, then tap Device and tap and HOLD the lock screen icon. This will bring up the iPhone's Power-Off slider - no need for a power button any longer!

  • My iPhone 3gs lock button doesn't work and my screen turned black.

    My iPhone 3GS screen just froze and turned black..normally I would just be able to press the lock button and the home button and it would fix it..but the lock button doesnt work..I'm kind of stuck...

    In case you are not succesful, there is a trick-around:
    http://osxdaily.com/2013/07/29/broken-power-button-iphone-ios-fix/

  • My iPhone 5 lock button has stopped working, I am only 14 am I able to take it in to apple store?

    I am 14 years old if I take my phone in will they be able to repair it or replace it without my parents, also if the lock button dosent work do apple normally replace iPhone 5's

    Yes. Make Genius reservation first, so you do not have a long wait at the Apple Store. From the problem you describe, most likely, the Genius will handle the problem with a perfect Replacement iPhone 5 just like the one you have now.

  • IPhone 5 lock button doesn't work normally!

    My iPhone 5 has started to recieve problems with the lock button. It takes about 5-6 times to press the lock button hard on an angle so that it works. I still have it under the one year warranty. I haven't done any physical or water damage. What should I do?

    Eauddixon wrote:
    For the past month or so my lock button hasn't been working. It takes three or more tries to get it to work and sometimes I just can't even use it. 
    Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
    Be sure to make an appointment first...

  • My iPhone 5 lock button doesn't work half the time. What can I do about this?

    For the past month or so my lock button hasn't been working. It takes three or more tries to get it to work and sometimes I just can't even use it. Pressing harder doesn't work. Is there anything anyone can help me out on with this? It's getting annoying and I want to know if there's a way to fix it.

    Eauddixon wrote:
    For the past month or so my lock button hasn't been working. It takes three or more tries to get it to work and sometimes I just can't even use it. 
    Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is required...
    Be sure to make an appointment first...

  • My iPhone 4 lock button doesn't work

    My lock button on  my iPhone 4 doesn't and my Facebook app kickes me off all the time and so does wifi. I got the apple iCare plan and i was wondering if i could either get it fixed or trade it in 4 the new white one it looks so much better.

    You should first try the basic troubleshooting steps described in the User Guide:
    Restart phone
    Reset phone
    Restore in iTunes using a  backup
    Restore in iTunes as new, without using a backup
    If the last step doesn't help, you have a hardware failure, and you need to make an appt with an Apple Store Genius Bar. If they determine that your problem is covered by the warranty (including AppleCare), you will be given a replacement - probably a referb unit.  You don't get to "trade in" for another model (i.e. White)

Maybe you are looking for

  • Print to LaserJet 3150 Shared by Windows XP Pro

    I have an older, but servicable LaserJet 3150 hooked to my Windows XP Pro desktop at work. A long time ago, I set it up to share with OS X by creatign a virtual printer using GhostScript and some other queuing utility - this made is look like a PostS

  • How do I get the _pageid using wwpro_api_parameters for a form published as a portlet

    Hi, I need to be able to determine which page my form component is running on. Is it possible using the pl/sql api to determine the value of the _pageid parameter? The wwpro_api_parameters package does not expose all of the parameters in the URL. I n

  • Parameter in view

    Hi, I am totally confused. I am trying to create a report which uses 3 parameters. The user uses 2 parameters to get the 3rd parameter. the 3rd parameter is also being used in creating view. The report uses the view to get the data for the report. I

  • Saf quits after hitting Enter in search field

    As soon as I hit Enter after typing in Search field (Google or Acid or whatever) Safari quits. I reset it, I downloaded the latest version, I reset it again. Nothing seems to work. I've never had any problems with S at all until this and making me CR

  • VPRS condition type not getting computed while retro billing.

    Dear All, I have an issue while generation of Reto billing using the T.Code : VFRB.While running VFRB the values are getting computed correctly and the supplimentary debit / credit note gets created. But the values for the condition type VPRS is not