Iphone 5 lock screen and power button no longer works?
With my iPhone 5 that I have had for around 10 months the lock/power button hardly ever works. I have to press the button many times and for multiple seconds for my phone to power on or off. What can I do? Will Apple replace it, and will they give me another 16 like I have now? I really want to know before my warranty runs out because I truly do love my phone and want it to work properly.
If it is determined that your problem is due to user abuse or damage, your warranty will be void; but you will be eligible for an out of warranty replacement for $269.
Similar Messages
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Froze on black screen and power button does not work
my sons ipod touch is stuck on a black screen when plugged into the computer got a spinning wheel and will not connect now spinning wheel will not go away the power button does not work so can not reset it manually
any suggestions would be appreciated- iOS: Not responding or does not turn on
Neglect the reset and when it says place the iPod in recovery mode use one of thes programs
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
How can I do a hard reset of iPhone 5 if iTunes and power buttons don't work?
My son's iPhone 5 will not go past the screen with the little blue iTunes logo up top and an image of the charger on bottom. I've tried syncing to iTunes to restore but receive an error message after it goes through updates. The error reads, "There was a problem downloading the software for the iPhone "iPhone". The network connection was reset. Make sure your network settings are correct and your network connection is active, or try again later." So then I try holding down the power and home buttons to get the Apple logo but then the initial screen comes backs (iTunes logo/image of charger). This phone is really not THAT old so there has to be a solution out there.
The error that you are seeing has to do with your Internet connection. Try disabling your anti-virus software and connect the iPhone again and try to restore. See this support document for help. http://support.apple.com/kb/HT1808
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I do not have apple care nor insurance for my iPod so i'm wondering how much it will cost? or will they just replace it with a refurbrished one?
Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. If only battery is bad the exchange price is $79. They do not fix yours.
Apple - iPod Repair price
You can make an appointment at the Genius Bar of an Apple store and do the exchange there
Apple Retail Store - Genius Bar -
first my ipods home button stopped working so i just used accessibility now the screen wont work , has no scratches . it turns on and everything else works except the keyboard and other spots of the screen
Try:
- iOS: Not responding or does not turn on
Ignore the reset and when it says place the iPod in recovery mode
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I have a virgin moble iphone that i found, the power button doesn't work and the phone is saying disabled,what can i do to fix it?
Probably nothing, the phone has a high likelihood of being stolen and if you try to Restore it you will run into Activation Lock. Turn it in to the local authorities.
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iPhone 4 Power button no longer works. 2 Months out of warranty, I haven't got $179 to replace it, any ideas? I have attempted self repairs, made the situation worse.
was attempying to put a piece of paper underneath my button, as I had seen on an online tutorial.
Did that "solve" or cause the problem??? -
hey there, my ipad had a dialogue box pop up on the screen and the buttons are not working so i cant exit out or type. PLease help me
Perform a Reset... Reset ( No Data will be Lost )
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons... -
IPhone 5 Power button no longer working.
Hi,
My iPhone 5 power button no longer works, I was wondering what my options for this would be?
I bought it last december with AT&T, can I return it at the AT&T store or would I have to go the Apple store?
Thank you.You would have to go to the Apple store. AT&T can't help you.
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In updating for FFX 6 and 7, the next and prev buttons no longer work in slideshows on Yahoo news and similar sites. Sometimes the status bar shows the links as javascript: void or :null. Sometimes longer links. All javaconsole add-ins are shown as incompatible with these version of FFX.
i woudnt suggest it, but if your warranty is up it could just be a bad connection from the wheel...what generation do you have? my 4th generation 20 gig ceased to function and it was because somehow one of the cables had a bad connection. i took it to the apple store and they gave me an estimate for something i wasnt willing to pay on a 2 year old ipod so i just winged dissasembleing it and after taking apart the whole thing and reassembling it worked fine.
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Touch screen and power button stopped working.
The power button has stopped working a long time and I've been using it as well. Now was the touch screen that stopped working without any crash. He was in my front pocket and then stopped working and returned after a while. It happened again for 3 days and then stopped permanently. What should I do ???
Hi Botinha,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
It is possible that this may be software on the device, you could trying to backup the handset(If Possible) and trying a software repair.
1. Download the PC Companion software from PC Companion and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps
If this does not work, then follow through with Uliwoolys suggestion.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page. -
IPhone 4 just turned off, power button doesn't work, won't charge
I was using my phone and it had 30% left, when I went to use it again it was unresponsive, won't turn on. I tried plugging it in and that does not turn it on either. Unfortunately my top power button does not work so I can't reset it and a computer won't recognize it, can anything be done to fix it or at least recover numbers and photos?
Sb2cool22 wrote:
I was using my phone and it had 30% left, when I went to use it again it was unresponsive, won't turn on. I tried plugging it in and that does not turn it on either. Unfortunately my top power button does not work so I can't reset it and a computer won't recognize it, can anything be done to fix it or at least recover numbers and photos?
To fix it you need to get the sleep button fixed.
No way to recover photos or data from a non responsive iphone. -
Four days ago the lock screen and keyboard sounds quit working, but was able to reset the settings. Two days ago I had to do this and turn off the device and then restart it to get the sounds back. Today they suddenly went out and I can't get them working again. The settings are correct and the device is not muted. My OS is up to date. What else can I do to get the sound back?
Hi there,
I would recommend taking a look at some of the troubleshooting stepd found in the article below.
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/ts1630
-Griff W. -
Volume and Power button doesn't work..how do I fix?
My son's volume buttons or the power button doesn't work. Is there something I can do to fix these issues?
Try the following to rule out a software problem.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I am having MacBook Pro 3 yrs old and today while I was watching some movie on it suddenly it got power off and when I am trying to start it, it's power button is not working even the round button on external left side is not showing battery lights. But when I connect it to chrger then Charger only gives green light and even the external round button only shown 4 green lights (if charger connected). I don't know what to do now
Sounds like you need a #1SMC Reset
1. SMC reset
>>Instructions to reset SMC
Disconnect other non-Apple and external hardware except (if applicable) a mouse and keyboard until your finished repairing your machine.
Problems solved: Fans blowing with no activity, machine is not booting, power button pressed and nothing happens, problems with indicators, Magsafe has wrong lights, battery is not charging, monitor and graphics issues etc. If the battery is not charged (from like letting it sleep too long), let the Mac charge up awhile afterwards.
Will not hurt the machine resetting if it's not broken.
Other related hardware problems (optional):
Check battery status: Hold option/alt key down while clicking on the battery icon in the menu bar, top right corner.
Magsafe: Use the correct/matching power supply charger with your Mac, not a less powered one from another Mac.
Apple: Laptop won't power up Apple: Computer won't power up Troubleshooting optical drive
Magsafe problems Magsafe problems more
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