Iphone 5 locked to 3 network....

I have an iphone locked to 3 network. I currently am PAYG with O2.
Brief outline…My step grandad has a contract with 3 and was due an upgrade in December and got the iphone 5. As he had difficulty using the touch screen (he is paralysed down one side due to stroke) he reverted back to using his previous mobile and the iphone was left in a cupboard.
A few days ago I mentioned I was going to buy a new phone and he said he had an iphone he did not use and gave me it. After enquiring about getting it unlocked I phoned 3, who called my granddad while I was on hold to get permission to unlock it. I was then told they would send a text when the code was received. How long will this take? And will this affect his ongoing contract? I wasn’t convinced with the information I was given (4 calls were made in total and wrong info given including a PUK code) so I’m concerned I’m waiting and nothing is happening.

Not much you can do but wait, as only 3 can process your request, & yes, some carriers will make you wait. Just so you know, all the happens is that 3 sends the request to Apple; Apple adds the phone's IMEI number to the officially unlocked database(maintained by Apple); then 3 notifies you to restore the phone to process the unlock. Apple dies their part immediately...some carriers? Well, not so fast.

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