Iphone 5 no service and sim not valid
Please I need your help
I have I phone 5s and when I put my SIM card and try to open it, I couldn't I got this on the screen
(No service )
( SIM not Valid )
can you advice me what shall I do please?
Your phone is probably locked to a network; you will be able to use that networks SIM only
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Either the SIM failed, or, more likely, the phone was hacked / jailbroken to unlock it before you updated.
Find out who it's locked to and contact that carrier. ONLY the carrier it is locked to can authorize legitimately unlocking it. -
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i have changed provider and inserted new sim but it shows 'sim not valid' does anyone know how to unlock iPhone 5?
Yes, contact the carrier the iPhone is locked to.
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i got problem updating my iphone 3g. my phone doesn't work now. it says no service and can not be activated.beside that it says insert sim even it has sim. please help me.
I have just created this account to tell you that nothing would change if you restored your phone.
The first NO SIM nuisance happened just a week ago. Nothing had been done to the phone before that. I pressed HOME + POWER buttons to restart the phone and SIM card was successfully recognized as if nothing had happened. Then I had a lucky week, not reminded of this issue at all.
Today, however, the same problem keeps annoying me. I've used the same method to heal the phone but all I have done seems more like a placebo. So I tried the ultimate solution, restroing it in iTunes.
Ridicuously, the moment I finished basic setup on the newly restored phone, the same NO SIM CARD INSTALLED message poped up.
So IMO, it's not what you should do to erase and restore your phone.
Plus, I called my native carrier and they said no such problems have been submitted. And since my nano SIM card is quite new (three months old), I'm not going to replace it.
I googled this problem and found something on a Hong Kong webpage. The author of that thread points out that there is a flaw in the SIM card tray that prevents the phone from successfully recognizing SIM cards.
And I really hope Apple could probe into this issue and give official solutions other than restarting / restoring the phone like an idiot. -
what do you do when new iphone 3 will not accept SIM card which it has been doing since I bought it 6 weeks ago but now suddenly No Service and will not recognise SIM. Had this trouble on initial start up, took a 3 hour conversation with Apple USA to get it going. Can't connect to itunes because it won't recognise the SIM. Cannot remember what we did to get it going last time as it took so long and we did so many different things. Any suggestions other than put it in the bin!
First, though the phone is "new" to you, it really is a 5 year old piece of equipment. Ancient by current standards.
Have you obtained a replacement SIM from your carrier? -
Why is T-Mobile contract-free iPhone 6 not unlocked , showing * SIM not Valid* erorr outside of US?
Just before Christmas I purchased my iPhone 6 64 at full-price from the Stonebriar Apple Store, TX. At the time of purchase, I indicated several times that I want to use my phone outside of US and Apple Store representative assured me that my only option was T-Mobile contract-free iPhone which came totally unlocked and I would be able to use it internationally with no problem. I used my phone about 3 weeks in US with my prepaid AT&T SIM card without any problems and I was the happiest with my purchase but since I came back to my country my biggest nightmare has started : Just arrived at airport trying to use my local SIM, I faced the *SIM not valid* message due to a *Activation Policy*. My awful experience just started with both my family and I had the most frustrating time trying to find each other at airport. The next day when I called Apple care and explained the situation the adviser told me that although I bought the phone contract-free, my phone is now locked to AT&T and I had to contact them. I contacted AT&T several times spending countless hours to explain the situation and I spoke to near 9 different people including a manager ; at first they did not even believe me and they told me that it is impossible for AT&T to just block ppl's phones just because they activated their phone with their SIM -and it is totally making sense- but I insisted that Apple Care told me that my phone is locked by them and this is evident from their system. Anyway, one of them suggested me to request unlock my device via ATT website and I waited 4 days for their response till I received the denial because according to their record I used my prepaid service less than 6 months and I am not eligible for unlock request!!! Angry me called them again and after being on the line more that one hour, the adviser told me that my phone is not locked by them and it is actually Mercury who did this and they are the one that I had to call - at that moment I remembered that the night before I just tried my T-mobile SIM in my phone for few seconds to see what would happen and that's it - no service no activation ! When I called Apple this time and after speaking with at least 3 different pple, they told me that their system is actually unable to show which carrier has locked the device and they could only see which SIM card is the last one used in the phone and the problem is merely because of a latent Activation Policy that some iPhones can be used only in US and nowhere else and in US you may use it with different carriers but it does not mean that the phone is unlocked, and my only option is to contact the Apple Store I made my purchase to see whether they can(!! it is up to them to do it, they can easily say they can not) exchange the phone or not ! I told them that it is impossible for me to go there because I will not come back to US in next 9 months and I do not have access to any apple stores in my country, but this is the only thing that they could do , to say that they were sorry for the inconvenience.
The sad part of story is that after waiting 2 weeks without phone and spending more than 100$ to make international phone calls, this is the only answer they had for me. It is very hard for me to believe that Apple does not have any control over their own Activation Policy and for some one with my situation they are completely clueless. Apart from being frustrated, I am very disappointed with Apple and their costumer care because the advisers seemed very confusing or maybe they themselves were confused even more ! It is very abusive and it is like that I am robbed almost 1000$. Please help if you have the same experience or if you suggest that it is a good idea to file a complaint !I managed to chat with an Apple Online Store representative, and he assured me that if purchased online it's completely unlocked from day 1...
So i guess that counts as official confirmation.
I'm still worried though, something is not right with all this contradicting information, or it's probably just marketing!
I know they are in the business of making profit and I myself work in an Apple related business, but i have to stress that there are moral and freedom-of-market issues with locked phones, they really are illegal in many countries (correct if you ask me).
Locked phones paid full price is troll, really makes no sense at all! -
Iphone 5 was sent to get unlocked but 'sim not valid'
My phone was given back to me on wednesday the 21st Januray after giving it to get unlocked on monday 19th january. The phone was locked to vodafone and now should be on giffgaff and unlocked to all networks.
The guy said it can take upto 3-5 days for the phone to work with the new giffgaff sim, it is not the 5th day and it is still not working and it says
SIM not valid - the sim card that you currently have installed in this iphone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iphone. Please insert another SIM card from a supported carrier or request that this iphone be unlocked by your carrier. Please contact apple for more information.
When i take the sim out, i am able to use the iphone in terms of going onto apps and only using wifi but it says no service due to no sim being in the phone.
the carrier on the settings says giffgaff 17.0 which is why i think the phone should be unlocked but is not working
i have been advised to 'reset network settings' but im scared this might lock the phone back as the phone is unlocked
what do i do?Your iPhone has not been unlocked,the "guy" has hacked it to remove the Carrier lock and in doiung so has voided your warranty ,post warranty support and help from Apple or for that matter this Community
The ONLY way to unlock an iPhone is for the Carrier who holds the lock to process the release and then follow this process
How to unlock your iPhone for use with another carrier - Apple Support
any other attempt involves jailbreaking the iPhone
It seems in your case the hack failed .........................and has screwed your iPhone . -
My phone says SIM not valid after ios 5 update, Why and how do I fix it?
Why does my iPhone 4 say SIM not valid after I updated to ios 5? Also, is there anything I can do to fix it?
Sounds like your phone was software unlocked, or hacked/jailbroken, to work with any carrier. Updating the phone restored the original carrier lock. All you can do now is contact the carrier it is locked to and see if they have an unlocking policy.
Good luck. -
How do I bypass the 'SIM Not Valid' error on iPhone 5?
I've read various forum posts and have still yet to come to a conclusion on this.
Just to be clear, the phone I have just purchased is an iPhone 5, and I purchased it from my brother who bought it brand new from an apple store and is definitely UNLOCKED.
For whatever reason, either Apple or EE has made it so I cannot use a Vodafone sim.
I have already tried to activate the phone as normal with an EE sim, and it worked until I removed the sim and tried my vodafone sim with the newly activated phone to which I was told SIM Not Valid and could not get back onto my phone.
Any help would be appreciated.Started to look into doing this earlier, any tips on getting the serial number when its in this state?
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i got an iphone. when ive insert my sim card in it, it sat sim not valid. at the end its mentioned please contact apple support. can you help me?
Your phone is probably carrier locked and you are using a SIM form a different carrier. Are you?
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Iphone 4s sim not valid ios 7.1.2
iphone4s sim not valid how to
Hi k.j.bamaniya,
If you are getting an error message saying that your sim card is invalid, I would suggest that you troubleshoot using the steps in this article -
iPhone: Troubleshooting No SIM
http://support.apple.com/kb/TS4148
Specifcally -
Update your iPhone to the latest version of iOS.
Toggle Airplane mode On and Off.
Try turning iPhone off and then on again.
Check for a carrier settings update. Tap Settings > General > About. If an update is available, a prompt will appear.
Remove the SIM Card and verify that it is a valid, carrier-manufactured SIM. Also verify that it is not damaged, worn, or modified. Then reinsert it.
Restore the iPhone.
If you still are unable to resolve this issue, contact Apple support for further assistance.
Thanks for using Apple Support Communities.
Best,
Brett L
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