Iphone 5 not connecting to home wifi

Hi,
I have a problem with my iPhone 5 not connecting to my home wifi. This is a recent (just today) issue, it has been connecting with no problem for over 2 years and remembering the password.
Today
It sees my SSID, if I click on it I get asked for the password - I enter the password (checked with my router settings and correct), and I get the message:
"Incorrect Password for "SSID" (name changed)
What I have done:
1. I have rebooted the phone (failed to fix)
2. I have reset my Network settings on the phone (failed to fix & mashed all my email settings)
3. I have backed up my phone to iTunes (BUT NOT RESTORED IT - YET)
4. I have rebooted my (netgear DGN1000 router) (failed to fix).
5. I have reset my router to factory settings, and whilst set with factory resets, tried to connect my phone (phone failed to recognise the default password)
6. I have reset my SSID and password to my preferences.
7. I reset my wireless encryption to "disable", and get message on the phone "Unable to join the network "SSID" (the lock icon disappeared off my phone)
8. I reset the encryption, the lock icon re-appeared, and I get message "Incorrect password..."
9. Other items: ipad air, Kindle Fire HD, iPhone 4 - all connect to the wifi with no problems, did before and still do now.
10 Been to the O2 store (O2 are my provider), and the phone connected to their In Store wifi with no issues (they say no fault on phone)
11. I have rung Virgin media (my landline & internet provider) and they have checked my router settings (they are OK) and advise me they can't help with the phone as it's "..an unsupported device.."
Stuck now! &

zolala:
Virgin media is my internet provider, and I have rung them too; They talked me through the router settings, but the iPhone is "unsupported".
My router settings are correct.
Can you explain "...are you using Apple Airport Extreme for hm network?..." please?
raymond73:
I have an "old Dlink GSL624" and I dug this out, but can't find the factory code for the passphrase (I had to reset to factory default)
If nothing else works, I'll get onto Virgin media and threaten to move isp unless they send me a new router. I have been with them for - well the days of dial up - well over 10 years probably.
I am currently restoring the iPhone to its factory default. I will set up as a new phone to test, and IF it works, I'll then restore to backup - If it stops working after this, I'll have to copy all my contacts somehow, and then start from scratch again.
Any idea how I can copy just my contacts somewhere I can restore them from easily?
Thanks

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