Iphone 5 not holding charge

My Iphone 5 is not holding a charge

There are a couple possibilities. What have you done so far to try to resolve this?
If you haven't already done so, first reset your iPhone (hold the Home & Sleep/Wake buttons until the Apple logo appears).  If that doesn't help, connect your iPhone to iTunes, and make a full backup, then hit the "restore" button to re-download the iOS file from Apple and restores your machine with it.  After restoring your backup, if the problem still exists, then Try restoring as a new device to see if the problem persists.  If so, then your next step would be to try a Genius Bar appointment to see if the battery is just bad.  If you are still under warranty (or Apple Care) then it might be a free replacement, otherwise it might be as high as an out of warranty $269 replacement.

Similar Messages

  • New iphone not holding charge for very long

    I took my phone off the charger at 1 pm today. I made about 6 short calls, checked emails and facebook but nothing excessive and at 10 pm the charge is almost dead. is that normal?

    Hello there, Jean-Marc Peladeau.
    The following Knowledge Base article gives a few pointers for troubleshooting your battery issue:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Specifically:
    Battery life seems short
    Click ( www.apple.com/batteries/iphone.html) for tips on how to prolong iPhone's battery life.
    Try turning iPhone off and then on again.
    Connect iPhone to iTunes and restore iPhone.
    If the screen shows a low-battery image, the battery is low on power and needs to charge for up to ten minutes before you can use it.
    When charging iPhone, make sure to leave it charging until it is fully charged. You'll know the battery is fully charged when the battery icon in the upper-right corner of the screen looks like this .
    Note: When charging using a computer, don't connect iPhone to a keyboard. Also, the computer must be turned on and not in sleep or standby mode. If iPhone is connected to a computer that's not turned on or is in sleep or standby mode, the iPhone battery may drain.
    Note: Charging with a FireWire-based power source is not supported, except on original iPhone.
    Additionally, in regards to your question about backing up your device, feel free to review the following:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro D.

  • HT4623 Troubleshooting problem of iPhone not holding charge

    My iPhone will not stay on after being powered up and the apple symbol will stay on for over 30 minutes

    Try a reset.  Hold the on/off and home buttons together for about 10 seconds till the Apple logo appears.
    That should solve it.  If not, the next thing to try would be a restore using iTunes.

  • Upgraded to iOS 5 on my iphone 3gs now phone service doesn't work and battery does not hold charge. Can someone help me?

    I upgraded to iOS 5 on my iphone 3gs now phone service (AT&T) constanly goes in and out and battery does not hold charge. Can someone help me?

    It appears to be a bug in iOS5.  I have the same problem on the 3Gs and my new 4S.
    I eagerly await a patch...... 

  • I have an iPhone 4 that is not holding charge and heating up.  I've been told it is a problem with the processor.

    I have an iphone 4 that is not holding charge and is heating up excessively.  I've been told that the iphone 4 is having problems with the processor and that it will soon die and there is no way to repair it.  I got my phone in CR through Kolbi / ICE which guarantees it only for a year.  I would like to know what Apple would like me to do.  i have not taken it in for rapair or anything in hopes that they will acknowledge that the phone is only a year old and would support it.
    Appreciate your help,
    Belkis Young

    Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.
    If the issue persists, take the device to Apple or the Apple Authorized Service Center in the country where the device was originally sold.  The warranty is not International.
    All iPhones come with a one year warranty when sold as new.

  • Seems the battery life "range" on my iPhone 4 is eroding and not holding charge, unlike when I first bought it.  I have "turned off" apps running in background...

    Seems the battery life "range" on my iPhone 4 is eroding and not holding charge, unlike when I first bought it.  I have "turned off" apps running in background...

    Thanks for sharing.

  • If my iPhone 4 is not holding charge and I have the apple replacement plain can I got to the store to get another, If my iPhone 4 is not holding charge and I have the apple replacement plain can I got to the store to get another

    If my iPhone 4 is not holding charge and I have the apple replacement plain can I got to the store to get another, If my iPhone 4 is not holding charge and I have the apple replacement plain can I got to the store to get another?

    If they determine that your iphone is defective, then they will replace it.
    Have you tried basics?  restart, reset, restore.

  • TA44551 My 1-year ipod nano locked up and would not start overnight. The on/off button will not work and stopped holding charge. No water damage, no fall, nothing unusual. I restored it (twice) but it will still not hold charge and on/off does not work.

    My 1-year ipod nano locked up and would not start overnight. The on/off button will not work and stopped holding charge. No water damage, no fall, nothing unusual. I restored it (twice) but it will still not hold charge and on/off does not work. I tried to restore it again and charged it in three different locations with different cables. etc but nothing. Suggestions?

    - After charging for 1/2 hour or so, does iTunes see the iPod?  If yes, restore the iPod from backup.
    - If no, se if placing the iPod in recovery mode will make it visible so you can restore the iPod.  For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • Battery shows charging but stuck on 28% and does not hold charge

    i am using HP DV6-6107tx, i got a new extended battery from anker which seemed to be running fine untill it discharged while i was playing watch dogs.
    now my laptop wouldn't power on just on the battery, everything works fine if it is on charging, but the battery does not hold charge and my system powers off immediately on removing AC adapter. the battery shows "28% Charging" but does not increase or decrease the percentage even after hours of charging both while system is on and off.
    i checked the battery in battery test from HP Support Assistant and it says that the battery status is ok, now i have tried the below methods with no luck :
    power off and press power button methods.
    uninstall and reinstall battery from device manager methods.
    battery check from HP Assistant.
    updating Bios to F.1b method.
    updating the HP Support Assistant.
    and all the other methods i could think of or read on HP's site.
    can anyone guide me as to what is the issue here ?       i don't have another machine to test my battery on, the charging lights are fine except that the light does not change color which it did on full charging the battery. i did try on 2 different adapters.
    now if it were a motherboard or IC issue, would it not have said 'not charging' in windows ? in my case it says charging.
    any help would be greatly appreciated.

    Hello, M_Bilal
    Welcome to the HP Forums.
    That you for provided such a detailed post with what you've already completed, for the issue with your battery. I will try to guide you further.
    I would like to provide you further documents for troubleshooting, but you've essentially completed what I have for this issue. The only step left, would be to test the battery.
    You can do this with another battery, or in another notebook. I know you mention another machine, but if you know someone who does or someone who has a compatible battery. This would test that. You could even see if a local computer shop could test it.
    The reason for this, is if the battery is the problem, it's much easier and more affordable replacement. Also, you mention it being new, might have warranty.
    The other possible cause to the issue you've touched on, that would be the system board. Testing the above, would just confirm if this is the problem or not. From there you could decide on what you'd like to do.
    I know, there really aren't many suggestions here, but I hope this can provide you with the next step.
    Let me know how things go, with the route you choose to troubleshoot.
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • HT1477 Ipod Shuffle Gen 4. Not holding charge.

    So my Ipod isnt holding its Charge. I just got a new Gen 4 Shuffle for Christmas. And it keeps on not holding charge. I had it on charger Saturday, my computerdid not go to sleep. Had a green light. Turn it on today, and its flashing red. What is going on?

    Hello shadowknightpaladin
    If you are using the new layout and selecting your iPod shuffle to setup syncing, the battery charge should be right underneath your iPod shuffle name. Also you can see a charge if you bring the Sidebar back, then you can see it next the iPod shuffle name. Don’t forget that you can look at your iPod shuffle to see your charge status. 
    iTunes 11: Frequently used features
    http://support.apple.com/kb/HT5649
    iPod shuffle (4th generation): Checking battery status
    http://support.apple.com/kb/HT4310
    Regards,
    -Norm G.

  • Why is battery on my iphone4 not holding charge since installing ios7

    battery on my iphone4 not holding charge since installing ios7

    http://www.apple.com/batteries/maximizing-performance/
    http://www.scottyloveless.com/blog/2014/the-ultimate-guide-to-solving-ios-batter y-drain

  • 8830 Battery does not hold charge

    8830 does not hold charge even after 12 hours of charging.  I cannot find new battery in any store, I have tried Verizon, Best Buy, and Radio Shack.  Any ideas?
    Solved!
    Go to Solution.

    I have seen the batteries at BestBuy, perhaps not yours.
    You can buy another same battery at another carrier, Tmobile or ATT as well.
    Get the 88XX - Green (lime) (C-X2) - 900mAh  <<--is that the color of your present battery?
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • IPad not holding charge

    Please help it shows that it's charging but battery keeps going down

    Do a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
    If it continues to not hold charge take the iPad and charger to an Apple store genius bar and have the technicians test it.

  • Ipod 4rth gen touch not holding charge.  How to resync or reset before going to buy new battery.

    Ipod tpuch 4rth generation not holding charge.  What steps can we take before replacing battery?  Reset Resync anything else and how do you do this?

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    iOS: How to back up your data and set up as a new device
    - Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Nov 2008 Battery - now not holding charge - is this grounds for a free one

    As the tile suggests I dug my receipt out and I replaced my original battery with a new one for $170 in Nov 2008. Now the battery is cutting out at various stages ( 10, 20, 30 even 50% )and not holding charge despite attempts to calibrate, reset PVRAM etc etc etc.
    Is this grounds for a replacement or just the natural life of the battery ?

    The purpose of the forums is to ask and answer technical questions on OS X and other Apple products. Polling is forbidden. If you want to find users with similar problems then do a forum search rather than asking. Searching the forums is always the first thing you should do before posting a question.
    Just so you won't think I'm being persnickety about this please read the Terms of Use by clicking on the link on the right of this page.
    But specifically you are asking if you have grounds for a part replacement. No one here can answer that question because it is up to AppleCare or the vendor to make the determination. And such determinations are done on a case by case basis. Nothing you're told here in this regard is reliable.

  • HT4623 Has anyone had a problem with Iphone 4s battery not holding charged status

    My 4S Iphone would not sync although it would charge when i connected it to my computer. I  got help from an apple representative who walked me through syncing with icloud to get back my contacts.  My phone wil not hold a charge since then. Apple diagnostic said the battery was perfect??

    Hi pamellag,
    Here is some information on iPhone batteries that may help you:
    Apple - Batteries - iPhone
    http://www.apple.com/batteries/iphone.html
    One of the side notes states:
    Charge Cycles
    A properly maintained iPhone battery is designed to retain up to 80% of its original capacity at 400 full charge and discharge cycles. You may choose to replace your battery when it no longer holds sufficient charge to meet your needs.
    The 'replace' link above leads to some options if you need to get the battery replaced:
    Apple - Batteries - Battery Replacement
    http://www.apple.com/batteries/replacements.html
    Cheers!
    - Ari

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