Iphone 5 not making sounds - or very low volume

I had an iphone 4 for over 3 years and it was perfect.  I upgraded to an iphone 5 and now constant issues with the volume of tones for text, phone and even sending tone.  It just randomly mutes completely or goes to a volume that you can barely hear.  All volume controls are at high, the do not disturb is turned off, the mute button is not on.  The only thing that fixes this is to power off the phone and turn back on.  This is highly aggravating as first I have to miss calls and text to realize the volume isnt working again and then power it down again.  This is occuring daily.  If I do use the mute button at all as soon as I turn it from mute to on I have to power it down as the tones dont work.  Why is this happening?

    Hi doonmeister,
Not having service (calls & texts) at all must be very frustrating! It appears that you have done most basic troubleshooting and issue persist. I see that your post is dated November 19; I trust that you called us at 800-922-0204 from other line already and the issue has been resolved by now. Please keep in mind that this is a peer to peer forum and while our Social Media team monitors the posts, the best way to get immediate assistance for critical issues (such as inability to call/text) is to call us from a different line to troubleshoot your device, or send us a message on twitter @VZWSupport at your convenience. If you still need assistance with this service issue please follow me and send me a direct message including your full name as it appears on your account and your wireless number. I'll check the area for service alerts and follow up with you.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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