IPhone 5 not receiving photo messages

Question

Help? My iPhone 5 is not receiving photo messages. Anyone trying to send me photos just gets the exclamation point. When I send photos they go through just fine. iMessage, SMS, MMS and Group Messaging are all switched on. This only started happening a few days ago and I have not recently changed any settings or downloaded an update. Advice?

Answer 1

Hello ,
Thanks for using Apple Support Communities.
Please follow the troubleshooting steps to fix this issue of not being able to receive MMS.
To resolve issues with sending and receiving MMS, follow these steps
Go to Settings and turn airplane mode off.
Go to Settings > Messages and turn MMS Messaging on.
Go to Settings > Cellular and turn Cellular Data on.
Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
Make sure that you have a cellular data connection in the status bar of your iPhone.
Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Go to Settings > Messages and turn on group messaging if you're sending a group message.
Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
Your carrier might require modified APN settings to use MMS.
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Take care,
Alex H.