IPhone 5 not recognized by iTunes - Cannot uninstall iTunes

When I connect my iPhone 5 to my PC, the iPhone is no longer recognized. I tried to unintall iTunes (so that I could re-install it) but now I get an error when trying to unintall it from Control Panel that reads "Error opening installation log file. Verify that the specified log file exists and is writable." I'm using Windows 7 64-bit.

I was able to uninstall and reinstrall iTunes, but my Iphone does not appear in iTunes, nor in Windows Explorer on my Windows 7 desktop. But it does appear in both iTunes and Windows Explorer on my laptop which runs Windows 8... How can I get it reconginzed on my desktop?

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IPhone not recognized by iTunes after update

I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

Symptoms:
iPhone not recognized by iTunes on Windows computer, however an iPod will.
The iPhone CAMERA appears in windows My Computer - but nowhere else.
Problem:
The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
SOLUTION:
From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.
G-Man

HT1414 iphone not recognized in windows or itunes

iphone not recognized in windows or itunes

My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1. My wife's iphone 5 had no issues. I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports. Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone. Flip the cable and it goes straight to "unknown device". Doesn't matter which cable I use, it only works on one side. My wife's works both ways. I can't explain it, but there it is. I put a dot with a permanent marker on the cable to identify which side goes up.

My iPhone 3gs is not recognized by my PC or iTunes and i can't open it. Any idea what's the problem?

My iPhone 3gs is not recognized by my PC or iTunes and i can't open it. Any idea what's the problem?

I had the same problem with my phone, its a 3gs, out of no where my laptop stop recognizing it and wouldnt charge either, i got worried because i had all my pix and videos on my phone and didn't have a copy, so i started searching on the internet for an answer to my issue, bought extra usb cables, used different laptops and nothing worked .. Untill i took my cell phone apart and thought about replacing the (charge port assembly for apple Iphone 3gs) so ordered the part online and 3 days later got it and i just replaced it right now... and guess what/??? IT WORKED!!! YEAP.. NOW MY CELL IS CHARGING AND I JUST SYNC MY STUFF.. I HOPE THIS CAN SOLVE YOUR PROBLEM... AND ONLY COST ME 8 DLLS

IPhone not recognized by iTunes any more

iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
iPhone 3Gs 32 gig
iPod (5th gen)
3 external hard drives, all the iTunes library stored on a Mybook 1 TB Firewire drive plugged into iMac direct, not via a Firewire hub.
I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
Mac then froze.
Finally got the Mac back up after five attempts (eventually, had to unplug everything, including the mains to the iMac, plug in just the power, keyboard and mouse, press and hold power switch for 5 secs then plug in each extra drive when the Mac came back up).
Found something seriously wrong with iTunes as it wouldn't open when clicked on (Force Quit reported app frozen).
Deleted iTunes using AppZap then downloaded iTunes from Apple website.
iTunes now back up on iMac but can't find any of the music files (even when I carefully repoint the iTunes to the correct location for the iTunes library by iTunes/Preferences/Advanced then Change iTunes Media Folder Location). Each entry in the iTunes library now has a black exclamation mark against it,
Also, iTunes doesn't see my iPhone when I plug it in.
Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
HELP!
By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
Keeping fingers crossed and hoping for an answer....
Chris

Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
usbaapl.cat
usbaapl.inf
usbaapl.sys
All dated 7/22/2008.
My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
usbscan.sys
ptpusb.dll
ptpusd.dll
Any help would be appreciated! Thanks!
-Alex
Message was edited by: Cassiux
Message was edited by: Cassiux

IPhone 4s not recognized by MacBook Pro nor iTunes

I am currently running iOS 6.0.1 on my iPhone 4s and OS X 10.9.4 on my MacBook Pro Retina Late 2012. I recently reformatted my computer by means of a bootable OSX installer and I did a completely clean install. For some reason, my iPhone is able to charge, but not recognized by my computer nor iTunes at all. Nothing comes up.
I have followed the directions in the following:
http://support.apple.com/kb/TS1591?viewlocale=en_US
and
https://discussions.apple.com/message/24169239#24169239#24169239
Neither solution seems to be working. I have done the following:
reinstalled my iTunes multiple times
reset my networking on my iPhone a few times
restarted my computer
updated all my software
checked to make sure USB cables work
tried multiple iPhone charging cables
I'd greatly appreciate some guidance in regards to this. Thanks!

Ralph Landry1 wrote:
When you say a bootable OS X installer where did you get the installer? Is it one you created yourself?
You might want to try restarting the MacBook Air holding the Command and R keys. From Utilities on the menu bar, choose Install Mac OS X. That will reinstall using an installer from Apple. Install and see if that changes the behavior.
I did the following from this website:
http://www.macworld.com/article/2056561/how-to-make-a-bootable-mavericks-install -drive.html
Option 1: Use createinstallmedia
Hidden inside the Mavericks installer is a Unix program calledcreateinstallmedia, provided by Apple for creating a bootable Mavericks installer. If you’re comfortable using Terminal, it’s a relatively simple tool to use. The program assumes your account has administrator privileges.
Note: This method does not work in Snow Leopard. It works only in Lion, Mountain Lion, or Mavericks. (The resulting installer drive will let you install Mavericks over Snow Leopard, but you can’t create the installer drive while booted into Snow Leopard.) If you need to create a Mavericks install drive while booted into Snow Leopard, you should use the Disk Utility instructions, below.
Download the Mavericks installer from the Mac App Store and make sure it’s in your main Applications folder. (This means that if you followed my advice to move the installer out of your Applications folder, you’ll have to move it back, at least temporarily. The Terminal command I’m using here assumes the installer is in its default location.)
Connect to your Mac a properly formatted 8GB (or larger) drive. Rename the drive to Untitled. (The Terminal command used here assumes the drive is named Untitled.)
Select the text of this Terminal command and copy it:sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume /Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Mavericks.app --nointeraction
Launch Terminal (in /Applications/Utilities).
Paste the copied command into Terminal and press Return. Warning: This step will erase the destination drive or partition, so make sure it doesn’t contain any valuable data.
Enter your admin-level account password when prompted.
The Terminal window displays the progress of the process, in a very Terminal sort of way, by displaying a textual representation of a progress bar: Erasing Disk: 0%... 10%...20%... and so on. The program then tells you it’s copying the installer files, making the disk bootable, and copying boot files. Wait until you see the text Copy Complete. Done. (see the screenshot below), which could take as long as 20 or 30 minutes, depending on how fast your Mac can copy data to your destination drive.
You now have a bootable Mavericks-install drive.

Recently, iTunes upgraded. My 7th generation iPod is now not recognized and I cannot sync. The troubleshooting talks about being visible in Windows (iPod is invisible) No other options and nothing about windows 8

Recently, iTunes upgraded. My 7th generation iPod is now not recognized and I cannot sync. The troubleshooting talks about being visible in Windows (iPod is invisible) No other options and nothing about windows 8

I have had similar issues with mine, happens mainly if I transfer songs and then decide to disconnect my iPod to listen to them with my IEMs (I use Interenet Explorer in my case and it is not neccessarely up when this happens, so I seriously doubt it is an issue conencted to the web browser). I have no patience for this so my trick is I try to eject it from iTunes, if that does not work, then I bring Windows explorer up, right mouse click on the iPod mounted drive and select Eject. It gives me the same warning but there is a third button selection called Continue. When I choose that it just disconnets the drive anyway and the iPod is finally disconnected. It seems to work each and every time I do it so this solution is fine for me. Would be intersting to see what the real root cause of this is because I started getting this problem with the newer iTunes 11.

Iphone not recognized in itunes after upgrade to snow leopard

after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
Account OK in iTunes.
Any idea how to resume normal sync ?

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

My iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?

my iphone doesn't conect with my computer. He says you can't use it you softwear is not up to date please uninstall itunes and install itunes for windows 64bit. I do that but it doesn't work. So what can i do?

It won't pass 10.3.
What does this mean?
I figured it out. Thanks!!!
What did you figure out? How about posting how you resolved it?

I cannot uninstall itunes from my computer PC. I cannot update itunes on my computer. I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package

I cannot uninstall itunes from my computer PC. I cannot update itunes on my computer. I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package Try to find the installation package itunes.msi in a folder from which you installiTunes."
I have tried a serach for the file itunes.msi and nothing comes up.
Help anyone/
thanks

I get this message." C:\Documents and Settings\Sally-Anne\Local Settings\Application Data\Apple\Apple Software Update\'iTunes.msi' is not a valid installation package Try to find the installation package itunes.msi in a folder from which you installiTunes."
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

TS3074 tired all the above... does not work.. cannot uninstall itunes cannot access itunes. get message if I want this program to make changes to my computer. I have tired to answer yes and no and neither one works.

Tired all the above to help fix itunes. cannot uninstall itunes or access itunes. I keep getting the question Do I want this program to make changes to my computer. I have answered yes and no, but neither one works. Get error 1114 for itunes

Try running several malware scanners to see if Kaspersky missed anything. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* [http://www.malwarebytes.org/mbam.php Malwarebytes]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.lavasoft.com/products/ad_aware_free.php Ad-Aware]
* [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Windows Defender]
* [http://www.safer-networking.org/en/home/index.html Spybot S&D]
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

Phone not recognized and says connect to itunes

iPhone 4s is not recognized by Windows 7, or itunes after update to itunes 10.7. Iphone screen shows usb cable and iTunes icon, saying connect to itunes. I have uninstalled and reinstalled, all itunes programs via the instructions on TS1538.
Nothing is working.

http://support.apple.com/kb/HT1808

Ipod nano and shuffle are not recognized by my computer or itunes

When I plug in the ipod, both the nano 6th generation and the shuffle, the device is not recognized by my computer or itunes. It will be recognized by my computer for a few seconds and then disappears. The device will show up on the right side of the screen in itunes but not on the left. The troubleshooter tells me it is a compatability issue. I have tried uninstalling and reinstalling itunes, i have turned off the compatabilty mode, nothing works.

What displays on the iPods screen when you have it connected? I assume you have tried another known working USB cable?
Is iTunes up do date on your PC (currently at 10.7)?
Have you tried connecting to another PC or Mac?
B-rock

My iPod does not turn on and it is not recognized by my laptop in iTunes... What can I do?

My iPod does not turn on and it is not recognized by my laptop in iTunes... What can I do?
Model iPod 2 Touch, 8G, It stoped working less than a month after it was purchased but I never sent it back for repairs or warranty to Apple.. Is there still a way to repair it on my own. It just simply does not turn on or charge and it is not recognized by iTunes when I plug it in to my MacBook Pro.
Please advise...

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. The appointment is free.
Apple Retail Store - Genius Bar

My iPod classic is not recognized by my computer or iTunes

My iPod is not recognized by my computer or iTunes. It worked fine a few months ago but now it doesn't even sync. I tried everything from turning it on/off, reinstalling iTunes, checking the connectivity issues and etc. After going through the connectivity test the only thing I found odd was that it said that the iPod classic running firmware 1.1.2 is not connected. Could that be the issue? And if so, how can I get that firmware running again?

I have the same issue with my ipod classic, and have gone through these steps. However, when i come to the step where it says to reinstall: "
Next, open the new version of iTunes and connect your iPod to your computer.
Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you. "
there is no ipod listed in the source list to check for any updates under the summary tab. Itunes just DOES NOT see the ipod at all. And this is where I am stuck....further instructions PLEASE!!! Thank you....

IPhone 5 not recognized by iTunes - Cannot uninstall iTunes

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