Iphone 5 not sending sms to 1 contact

bought the iphone 5 last month and i am on EE. about 2 weeks ago my phone stopped sending sms to one contact. I receive theirs but they never get mine. ive reset phone back to factory settings, reset network settings, deleted and readded contact and still nothing. EE claim its common problem with iphone 5 on this ios setting but have no info on how to fix it. any help is greatly appreciated.

It says they are sent from my end, no exclamation marks at all. The other person has got a nokia (i think, looks like an imitation of the blackberry) and is on tesco mobile. i have gone through their phone and theyve not blocked me, i can still make calls to them fine. As far as i am aware, this is the only contact they dont send to. I have looked online and have seen some iphone users claiming it is a glitch with the iOS setting??

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<Personal Information Edited by Host>

that's what comes to people in response to an appeal to this problem:
Thank you for contacting Apple.
We have researched the serial number you provided and have identified the cause of your reported issue. Accordingly, we have adjusted the settings for your iPhone 5 in our systems. In order for your iPhone 5 to reflect this change, first back up your iPhone to your computer or to iCloud. Next, please perform one of the following steps:
Erase all Content and Settings. - Tap Settings> General> Reset> Erase all content and settings iOS: Understanding 'Erase All Content and Settings'
or
Restore your iPhone with iTunes. iTunes: Restoring iOS Software
Once this process is complete, follow the instructions in the setup assistant and restore your backup onto your iPhone using iCloud or iTunes iOS: How to back up
We appreciate your support of Apple products and services. If you still experience issues after this or need assistance performing these steps, Contact Apple Support and provide the corresponding case number.
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