Iphone 5 not showing up in "my computer"

hi.
i've been facing this problem for the past two days. i connect my iphone to my laptop and i wait for the autoplay to pop up, but it doesn't. i manually opened my computer n my device wasn't even shown there. then i opened devices and printers n my iphone was shown in a separate section called "unspecified".
i tried many troubleshoot methods. uninstalled the driver, changed the cord but nothing happens.
like usual, my phone charges, opens up in itunes n im also able to sync.
but im not able to locate my device under my computer to copy the photos n videos. i tried all possible ways. but no solution.
could anyone please help me out with this problem?
thanks in advance.

make sure that you are using the high power USB ports if you arein a laptop

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