IPhone 5 paint chipping off

I have had my iPhone 5 for a week and a day and the black paint is coming off already! I am 30 years old and take care of my stuff. I have never put it in one of my pockets while there is something else in them. Basicly I have treated this phone like a new born child! I am fuming!

This seems to be a common issue with the iPhone 5. Search the forums here for "iphone 5 chips" or Google the same and you'll come up with a ton of user experiences with the issue.
You can either:
1. Live with the scratches/hide them with a case
2. Return the phone & exchange for another
3. Return the phone for a refund and purchase at a later time (if/when manufacturing issues are resolved)

Similar Messages

  • Paint chipping off?

    So, my Macbook is just over a year old and I've had some problems all year long. First, my enterkey didn't function all of a sudden, and they replaced the entire keyboard and lower encasing.
    Then, the lights on my macbook didn't function, lights like the battery-indicator, the shift-key-light... Again they replaced the entire lower part of my computer. This was all under waranty.
    Now my MBP just fell out of the waranty-zone, and it seems like the edge near the trackpad is starting to chip off? I didn't even know the MBP are painted, aren't they supposed to be made out of one solid block of aluminium?
    It's like black tiny dots, and it feels kind of rough too.
    What should I do?

    Thomas A Reed wrote:
    How exactly do you sand pits out of a piece of aluminum?
    Don't sand the pits out, just the rough edges so when one's hand or finger brushes over it so it's smooth to the touch.
    There's nothing you can to do remove scratches or pits without affecting the finish of the surrounding area
    The pits can be filled and any rough edges can be buffed without affecting the surrounding area with the proper tool and attachments.
    Color matching with fill material will be the hardest part.
    Just because you tend to think it can't doesn't make it so.  Put a buffing head on one of these.
    <Edited By Host>

  • IPhone 6 Paint Chipping Off

    The paint is chipping underneath the glass screen of my new white iPhone 6, any fixes or replacement for this issue?

    hey tom. Im facing the similar problem did. what was the solution offered. im experiencing this from the past couple of days and have just reported the matter hence would like to know their response.

  • Iphone 5 black paint chipping off?

    hi i have a iphone 5 in black and i brought it about a week ago of one /of my best mates it was in a sealed box not opened and all the black anodising is like coming off will apple cover this on my warranty? and replace it or fix it

    Take it to Apple and complain to them about it.
    Allan

  • Paint Chipping off macbook pro keys?

    I bought my macbook pro in August of 2012, recently over time the paint has begun to chip on 3 of my keys, I was wondering if apple will replace theys keys, I have the additional apple care, but I am willing to pay to get the keys fixed.
    Does anyone know if apple will fix this and how much it will cost?
    Thanks!

    make an appointment at the genius bar or an AASP for an estimate.

  • IPhone5 paint chipping

    I bought my iphone5 last week from The Carphone Warehouse and noticed the paint had chipped on the box fresh phone. I showed the sales clerk who brought another one out that was also scratched, and then opened a third factory sealed box which was, yet again, chipped. As it was the last one in stock I had to take it. This morning my phone slipped out of my hand and after a 20 cm fall, landed on my desk and a big chunk of paint chipped off of the outer steel rim. My phone looks like it's been through the wars after owning it for less than a week! I took it to the Covent Garden Apple Store to show them and expecting another exchange, only to be told that they will not help as the paint chipping is not an official known issue. This is the worst customer service i've had with Apple, who have previously been superb whenever i've dealt with them. It's obviously a flaw and everyone will soon be having this problem, standards are definitely slipping. Not at all happy!

    Andy,
    I have had a similarly frustrating situation. Bought my shiny new and durable (so I thought) iPhone 5 from Orange three weeks ago. Didn't even take it out without buying a screen protector and case. Within 10 days I was alarmed to see the paint chipping off.
    I went back to Orange, they sent me to Apple - who said I should go back to them. Apples or oranges I said, I just want a resolution (Apple worker didn't see the funny side) said the only thing to do was make an appointment with the genius bar. Clearly a complaint to be made with the advertising standards authority, because a '"genius" has just told me that Apple would not replace it, for the same reasons you were told. Nice, when I asked to finish work early and made an 18 mile round trip journey to Apple in the Trafford Centre. Clearly fobbed off by the first Apple worker who knew her co-worker would have said the same thing. I am very, very disappointed with Apple, despite really good customer service with other Apple products in the past.
    I don't buy the anodising process to attach the paint excuse either. I used to mountain bike when I was a lot younger and some were sold with black rims using a similar process. They lasted a lot longer and that was with constants brake pad friction.
    Does anyone at Apple customer care even read these? And if so, do you guys care about the bad taste you're leaving in your customers mouths as a result of this issue?

  • Paint worn off on all iPhone 6 & 6 Plus on bottom?

    I went to the Apple Store today and got my first opportunity to check out iPhone 6's up close. I happened to noticed that the paint was worn off (chipped?) on all iPhone 6 and 6 Plus models on display right at the area of the lightening connection port.  I looked at at least 3 different iPhone 6's and they all had the paint worn off on the bottom.  Is this a rampant occurrence that many are experiencing?

    Fair enough...definitely seems like reasonable scenario.  Thanks for chiming in...I'm really happy to hear it's not a mass issue.  I really enjoyed checking out the iPhone 6plus in particular.  I will say that all of the reviews of the phones being very slippery weren't as over exaggerated as I expected.  They are very slippery phones for sure.  The paint chipping easily would really bug me so I'm glad this is likely a case of people not being respectful of the demo models.  How hard is it to be mindful of not jamming the phones on their respective display connectors.
    Thanks for sharing your insight.

  • Paint coming off black iPhone 5

    Hi i have black iphone 5 and been in a case since i bought it in sept 2012 & after reading this forum i checked mine and the paint is all off edges front & rear
    What Are My Chances Of Getting It Exchanged It Looks like A 5yr old phone ,i have iphone 3 & 4 and they dont have a mark lol any help welcome

    Waist of my Time ,Why Tell You Over Phone Ooh That Not Right make You Appointment To Visit Apple Store .
    On Arrival I Was Met With Rep At Door ,And She Said What A Nice Case You Have On Your Phone .
    Then Manager Met Me And Said Did You Read Apples Report On Nov 2012  About Paint Coming Off , I Said No ,She Then Said Apple Are Not Covering This Cosmetic Defect As The Are Calling It Normal Ware And Tare
    I Advised Her We Are Supposed To Be Advancing Forward Not Going Back ,If A 5yr Old Phone Looks Better Than A 5 Month Old Phone.
    I Showed Her My First Iphone 3 Without A Mark To Prove I Look After My Phone ,She Then Said It Was My Case , I Showed Her Mi Wife's White Phone Same cover Without A Mark On it ,
    She Just Told Me There's Nothing I Can Do She Is Not Replacing It And To E-mail Complaint To Apple If I Want But It Wont Get Me Anywhere .
    Last Penny Apple Will Get Off Me
    I Thing Samsung Have Right Idea Stick To Plastic Case's

  • Iphone 6 paint chip beside headphone jack

    After plugging in my headphones into my iphone 6 for the first time, I realized that the paint work beside the headphone jack hole suffered a small chip. Thinking back when I was using the previous versions of iphone, it was designed in a way that an isolated ring was there in place to prevent the headphone plug from snapping onto the phone's body directly while plugging in. Thus, I am quite disappointed that apple actually do away with this design feature which reduces the wear and tear, eventually the paint chip will be more obvious.

    If the device is under warranty and the issue is not the result of user inflicted damage (i.e. dropping the device or water damage), Apple will likely replace it.  Keep in mind that what anyone says here has no bearing as we are not Apple employees, but merely users like yourself sharing our experience and knowledge.

  • Is space black colour in aluminium and steel watch  or will chip-off like iPhone 5, I m looking to buy aluminium model in black, but scared, because apple rejected to swap the black with whit, so horrible service.

    is Apple watch (aluminium model or steel model) in space black colour specially in aluminium model, not going on chip off, it happened in iPhone 5. And Apple does not seem to be worried about iPhone 5, and denied to swap with white one.

    I asked this same question in another post, those that were burned by the black coating in the past I think will be skeptical on the black watch until we get some feedback from actual owners. I have ordered both black and plain aluminum since I won't see until June anyway, I figure there is plenty of time to cancel the one I don't want

  • IPhone 6 Plus Paint Chip

    The top of my phone has a lot of paint chipped from it. Apple said they won't replace it, so is there any alternative to repainting it?

    The paint is chipping off by my headphone jack and I've been extremely careful with my phone.  The thing that bothers me is the paint is obviously defective and it's going to lower my trade in value.  It's unfortunate that apple won't remedy an issue they've obviously created by not using materials that will stand up to day to day use of headphones.

  • Paint chipping, lots of it. Is it covered?

    Quite a bit of the matte coating on my black MacBook has been chipped off from, what I think is, regular use. I just pick up my MacBook, set it down on my desk, maybe use it on the carpet, but that's about it. I don't know why my MacBook has had so much of it chipped off.
    I was just wondering if this amount of paint chipping was covered under Apple warranty, and if I could get a new MacBook if it is covered.
    Here are some pics:
    http://farm2.static.flickr.com/1379/567739715bf9c47e059b.jpg
    http://farm2.static.flickr.com/1216/567739459373e3a7364b.jpg
    http://farm2.static.flickr.com/1126/567739327fd5dd48fa6b.jpg
    http://farm2.static.flickr.com/1004/5677393090bf4da319eb.jpg

    I would definately call and bring it to a genius bar. That should not happen. Good luck!
    PS - I am 90% sure they will not replace your macbook. It is very rare they replace them with brand new ones. You never know though!

  • Laptop paint coming off around touchpad

    Hi, I have an HP 1a30us and the warranty ran out about 2 months ago.  Right before the warranty ended, I had the laptop sent in to be fixed because the paint around the touchpad area kept chipping off. When I got it back, the parts where the paint had came off were gone and it looked like they replaced those parts. 
    Within the first couple weeks that I got it back repaired, the paint started chipping of again, and in the same area. I'm not using the touchpad area it with long, sharp fingernails or anything, just normal use, so I can't understand how the paint keeps chipping off.  It would be great if HP could repair it again even though its out of warranty, because its the same problem I had before, and it hasn't stayed fix.
    Thanks.

    Is it on the right button, too? It is happening right where you touch it the most, but should be able to withstand normal wear. But replacing those parts is expensive and likely not worth it unless there is a functional issue.

  • E90 - paint peeling off

    dear friend
    why is that my 1 year old nokia e90's body paint peeling off???
    sensing the same i asked the service center to get me a new replacement of the shell around 3 weeks back... but no news yet..
    wonder where is nokia going?
    roy

    14-Jul-2008 01:47 PM
    friedbrains wrote:
    14-Jul-2008 02:08 PM
    gemini632003 wrote:
    If paint can peel off in a short period as a few months then it's poor craftsmanship, I was expecting it to last at least a couple of years.
    Frankly I don't think Nokia can replace the metal housing, unlike those of plastic.
    everything on the E90 from the smallest screw to the biggest part can be replaced, and any official nokia care center should be able to get you the part(s) needed, not all parts are probably on stock, but they can sure get it for you, and should be able to replace it for you for that matter...
    there are place in the web where you can see a fully disassembled E90...
    Message Edited by friedbrains on 14-Jul-2008 04:48 PM
    14-Jul-2008 01:47 PM
    friedbrains wrote:
    14-Jul-2008 02:08 PM
    gemini632003 wrote:
    If paint can peel off in a short period as a few months then it's poor craftsmanship, I was expecting it to last at least a couple of years.
    Frankly I don't think Nokia can replace the metal housing, unlike those of plastic.
    everything on the E90 from the smallest screw to the biggest part can be replaced, and any official nokia care center should be able to get you the part(s) needed, not all parts are probably on stock, but they can sure get it for you, and should be able to replace it for you for that matter...
    there are place in the web where you can see a fully disassembled E90...
    Message Edited by friedbrains on 14-Jul-2008 04:48 PM
    14-Jul-2008 01:47 PM
    friedbrains wrote:
    14-Jul-2008 02:08 PM
    gemini632003 wrote:
    If paint can peel off in a short period as a few months then it's poor craftsmanship, I was expecting it to last at least a couple of years.
    Frankly I don't think Nokia can replace the metal housing, unlike those of plastic.
    everything on the E90 from the smallest screw to the biggest part can be replaced, and any official nokia care center should be able to get you the part(s) needed, not all parts are probably on stock, but they can sure get it for you, and should be able to replace it for you for that matter...
    there are place in the web where you can see a fully disassembled E90...
    Message Edited by friedbrains on 14-Jul-2008 04:48 PM
    dear friends
    i really like the game played by nokia. make u complain and they just sit and watch. not even an apology fm any1... there was a reply fm an executive, but when i replied it doesnt get delivered...
    regarding the replacement, they still claim that they can change the cover etc.... but no news yet fm any 1. every time i am promised it will be dleivered in a weeks time... that week never comes in the horizon....
    guys - any1 knows more about the launch of iphone in india?
    has it been launched? if not, when... going by the expereience with nokia, i am planning to seriously think of changing to iphone or any other better busines

  • I can't get some song on my iphone they work off of the computer but they wont show up on my phone they are in the "on my iphone" section but they gray and have a gray dotted circle next to them i have tried every thing I just want them on my phone HELP!

    I can't get some song on my iphone they work off of the computer but they wont show up on my phone they are in the "on my iphone" section but they gray and have a gray dotted circle next to them i have tried every thing I just want them on my phone HELP!!!

    You have posted to the iTunes Match forum, which your question does not seem to be related to. Is your question concerning iTunes Match or syncing with iTunes via USB?

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