IPhone 5 power button not always working
Hey all,
I got this iPhone 5 (white) 64GB a year from last Christmas. Where I work there is lots of flour, so even with the case on the phone, and even trying to keep the phone away from dust, I think it got to the power button. It still works fully, but I have to press it 3-4 times or even more sometimes to turn the screen off on the phone. To wake it up, same thing. I used the Home button to wake it up in that case. Is there anything I can do to fix this without bringing it in, or taking it apart?. I was thinking my vacuum designed for gadgets and computers, just turn it off and vacuum around the top of the phone a bit, and around the case itself. Let me know what you guys think, thanks.
P,S, the phone is not scratched at all, has never been dropped so this is the only issue I've had with it after a year of ownership.
It seems that this problem is very common, I've asked around. At least three people I know have had the same problem with their iPhone's (iPhone 4, iPhone 5 so far). How come no one replied to this question I posted?, is it a question that everyone hates to answer?.
The only answer I've gotten from research is by using AssistiveTouch to lock my phone, and turning off my iPhone by holding down on the "Lock Screen" button while using the AssistiveTouch feature. (But I'm still mad that this happened).
I found out that this is not a problem with dust. The button's just do this to us. Other owners I know that had this problem were not working around dust.
The only question that still remains, is if this problem is covered under warranty?. But really, from the past I've seen a cracked screen as not covered under warranty, and the same goes for water damage. A bad power button?, that has happened frequently to probably thousands of iPhone owners?. It probably isn't covered. Please correct me if I am wrong in all that I have said here.
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Here's a link for your question:
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Hi,
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Hi Exageras,
I know exactly what you mean ... it's frustrating when you can't always reproduce the issue ...
I have a few suggestions for you to try ....
iPhone: Hardware troubleshooting
This article is a good overview, but the section that I specifically want you to look at is ...
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 15 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
The steps to Restoring your iPhone if needed, are:
iTunes: Restoring iOS software
Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring:
Verify that you are using the latest version of iTunes.
Back up your device.
Transfer and sync content to your computer.
Always backup your iPhone before performing troubleshooting steps.
This article shows you how:
iOS: How to back up
I hope this information gives you a path to resolving your issue.
- Judy -
IPhone 4S power button not working (feels stuck)?
I have an iPhone 4S and the power button isn't working. It seems stuck and I can't turn my phone on and off. Does this qualify for a replacement? Also, does apple still replace the iPhone 4S in 64GB (my current model)? Thank you! I'm new here on the forums so I hope I picked the right category for this question.
Hello angelbite11687,
Thanks for using Apple Support Communities.
Follow the steps below to troubleshoot this issue with your lock/unlock button.
Sleep/Wake button won't lock or unlock iPhone
To lock the phone, press the Sleep/Wake button. Note: By default, if you don't touch the screen for a minute, iPhone locks automatically.
To unlock iPhone, press the Home button or the Sleep/Wake button, then slide the slider.
If either of the above steps don't work, try turning iPhone off and then on again.
If the iPhone will not power off, reset it.
Try to lock or unlock the phone.
My issue is still not resolved. What do I do next?
Contact Apple Support.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Take care,
Alex H. -
I have had iphone 5 and have never been happy and i think apple is not leading the technology and future of market anymore as they are lowering quality of their products(even hardware). I had to change first iphone 5 i had because of wireless issues and then i had battery problem and had to charge 3 times a day and finally after 2 years i bought they decided that its faulty and they decide to change it. Luckily enough i read it on an online tech magazine and after googling i see that they have had replacement for power button as well which i am eligible for as well!! i go to genius bar and they replace battery but they dont replace power button cause they examine it and passes till the audio dock test! It connects to charder dock or cable but it doest to audio test dock and he says one off the pins inside is not right but it charges perfectly with every cable in the store!! And i tell him that they have to change power button not the charging pin cause it doesnt make sense!! Its a faulty product and maybe if they emailed and said it nearly a year ago my pin was right then!! so i think they found a silly reason not to change it and so i am struggling with that phone and brand that i hate(once i used to love)!
ahmetfromlondon63 wrote
And I don't know what these guys are talking about? I have an unsolved hardware issue and I posted here!
This is a user-to-user technical support forum. This is not AppleCare. You are not addressing Apple here. No one here can help you resolve your customer service issue with Apple. Use the Contact Us link at the bottom right of every page for information on how to contact Apple directly. When you talk to them, I'd suggest not using profanity. It makes people less likely to help you. -
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I bought my ipod touch on may but since that day, the home button is not alway working and also sometimes when I sync my Ipod, it remove all the songs from it without asking me. What can I do? It is so frustrating..
thanks in advance for help.Try:
fix for Home button
Fix a broken, unresponsive or sticky iPhone Home Button
- If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
- If not under warranty Apple will exchange your iPod for a refurbished one for:
Apple - Support - iPod - Repair pricing
You can do it an an Apple store by:
Apple Retail Store - Genius Bar
or sent it in to Apple. See:
Apple - Support - iPod - Service FAQ
- There are third-party places like the following that will repair the Home button. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Regarding the songs problem, Are you always syncing to one computer/iTunes library? If y sync to another computer/iTunes library your iPod will be erased and its contents replaced with what is in the iTunes library of the second computer. -
IPhone 5 power button doesn't work
My power button doesn't work and I still have the warranty and I wanted to know that if apple replaces my iPhone will I have to renew my contract with Verizon
Replacing the phone in no way affects your Verizon contract.
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I have a problem with my iPhone 4.. the power button doesn't work anymore... if I press it, it doesn't response (i can't hear the click, when i push it).. how much does it cost for repair it? my warranty is expired...
So it doesn't do anything at all? The sound clicks are one thing, but if the screen locks, then it works.
It will be $149 if I am correct from other posters. -
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My warranty expired in November for my iPhone 5, and lately my power button is not working as it should. The right side is completely unresponsive and the left side works occasionally. Can I get my iPhone replaced or repaired, as this seems to be a defect in the iPhone 5?
The answer is, "yes."
Using the information you provided, you are out of warranty so there will be some cost to you. I'm sure you'd like to revisit your decision to not extend the one-year warranty with AppleCare + for two years. Nothing, including iPhones is designed to last forever. That's what warranties are for. -
Iphone 5 power button NOT Working anymore.
The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile
I have been experiencing the exact same issue...it will work sometimes and other times I have to press it multiple times or extremely hard.
There is a hardware warranty that should still be in effect for you...definitely worth calling about ASAP.
Apparently there is 90 days left on mine, and I bought my iPhone 5 the week it was released.
They said to definitely bring it into the Apple store and as it is a hardware issue they are replacing it....i will let you know the official outcome after my Genius appointment. -
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I just got a new iPhone 5s and about a week ago the power button started not to work. I have no idea why.
Thanks,
JakeTake it to an Apple Store for evaluation.
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My power button on iPhone no longer works, do I have to take it back to orange/EE or can I contact apple and would they fix/ replace handset, only had phone since end of December
Hello andmk007,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
The Home button is not working
Put the iPhone to sleep.
Wait a couple of seconds.
Press the Home button.
iPhone should wake up.
If iPhone does not wake up, then iPhone should be serviced.
Best of luck,
Mario
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