IPhone 5 preorder

I preordered an iPhone 5 @ 12:40 am on release date. Why is Apple telling me it will not be delivered until Oct. 5th?

It will most likely be there before then. I ordered at around 3:00am CST on 9/14 and was told it would be shipping in 2 weeks. Last night I got charged on my debit (not authorization charge, the actual charge). I called them today and Apple told me my phone was shipping that is why I got charged. My Apple account still says delivering Oct 2 though. I'm hoping this means I get it next Friday on release day.

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Verizon messed up my iPhone preorder and then did nothing to make it better, except waste 3 hours of our time today.

I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week. We've been with Verizon for years and NEVER have we had worse customer service than this past week. First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade). Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion. So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME. This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER. All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone. And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no. We already stayed up all night. YOU made the mistake, not us.) And do you think they offered anything to fix it? Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything. Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used? We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE. I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
Is this normal for Verizon? Am I wrong in thinking that when they make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?

Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave

Iphone preorder for a carrier i dont have yet?

I am going to be switching to tmobile after the iphone 6 comes out. I currently have Sprint. Am I able to preorder a tmobile device if I do not yet have an account with tmobile?

Yes. You'll simply have to sign up (make choices, for example, about a data and probably a voice plan) at the time you order.

IPhone preorder goes from bad to worse

I was up early Friday and received a call back from a sales rep I spoke with on Thursday. So far OK. However the 6+ was already not available for 9/19 delivery by then. So we completed order for 2 6's for 9/19 and a 6+ for 10/7. Received order confirmations. But the late Saturday received email to call Verizon. First order for 2-6's was on hold because Visa kicked back the "test" transaction. Easily remedied as they ran the charge again. Once it looks OK it comes back off until ship date. However the 6+ order was on the system but "empty" and wasn't going anywhere. So it had to be cancelled and preordered again pushing delivery to 10/28 and losing free overnight shipping in favor of 2-day shipping. The rep apparently put in a "jump the line request" but who knows since order confirmation still says 10/28 and a check of the order online still says "in process".
But there's more! I specifically ordered 2-64 GB 6's: one space gray and one gold. But apparently (and I missed this in all the other issues) it got put in as a silver and a gold (basically both "white"). So I have no idea how I'll resolve that one. I don't want my wife and I to both have white, plus I just don't care for white. But phones are already at FedEx facility for delivery on Friday.
So, am I only one not having fun in this whole process. I've been a long time Android user and decided to make the switch this time. Started out being excited but now I'm just disgusted with the whole thing.
Anyone one else have preorder day horror stories?
Thanks!

scampbel,
Right off the bat, I apologize for the problems with the pre-order of your iPhone 6. Upgrading is exciting and we don't want this to take away from that. It's important to get all the details correct. If the color is incorrect, we need to cancel the order as you will get what was confirmed. Please reply to my Direct Message to move on to next step.
AdaS_VZW
Follow us on Twitter at @VZWSupport

Perfect, easy, flawless personalized service at my local BB (Store 8) for my iPhone preorder appt.

My boyfriend and I pre-ordered a 16gb and 32gb black iphone 4, the day after it was released for pre-order. We were numbers 8 and 9 on the list. We talked to the manager, Ben who made us an appt for this morning at 8AM to pick up our phones. We went in, he opened the door for us, we were his only customers, he helped us with screen protectors, cases, activating the phones etc. The appointment was flawless. He was an excellent customer-oriented best buy employee. This was BY FAR the best iDay I have had, and I have waited in lines for the past 3-4 years. It was relaxing and enjoyable and it beats hanging with the crowds any day.
Way to go Store 8, they just secured 2 customers for life.

lcbaby32183,
Thanks for sharing your experience! The truth is this is how it went for most customers. I am glad you took the time to let us know of your great experience. Sadly, most people only take the time to complain.
Burnsville is a neat little store, isn't it? I will be happy to send your feedback over to their GM. Enjoy the new phones! If you ever need anything, let me know.
*waves from Richfield (corp)*
Jacob|Web Planner | Best Buy® Corporate

Funds posted 3x for 1 iPhone 5 preorder. Anyone else???

Transaction (#1) posted to my bank account yesterday that funds had been removed for my iPhone preorder. When I logged on today, it showed that the transaction posted 3!!!!! times. I have B of A, it shows the transactions are "processing" but the funds have been taken out of my available balance. What the heck!?
Has this happened to anyone else? I contacted Verizon, they said they only show 1 transaction for the 1 preorder, that it had been paid for and fulfilled. My bank advised me to wait and see if they drop before the officially post to my account, and if they do I will have to open a fraud report. The Verizon rep stated she had talked to several people today having the same issue, but offered no actual help to me. Looks like all I can do is wait and see, but I'm just wondering if anyone else is dealing with the same issue and the steps you may be taking?

Hi Leminkel!
Lets ensure this is taken care of for you! I have seen some banks put a hold on a certain amount of funds to authorize, in addition to the actual debit. However I had also seen this be released after a day or two. Are you still showing the additional transactions? Keep me posted.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

Pre-ordering through apple site or vzw

I have been seeing a lot of people say that they will be pre-ordering through apples site..however, I thought the pre-orders were only through vzw. Does anyone know for sure...Its about the only thing I am not sure of, that matters to me. If you can do it on apples site what time will they start..I would assume 3am eastern but, I hate to assume anything when it comes to vzw

ja1234 wrote:
I have been seeing a lot of people say that they will be pre-ordering through apples site..however, I thought the pre-orders were only through vzw. Does anyone know for sure...Its about the only thing I am not sure of, that matters to me. If you can do it on apples site what time will they start..I would assume 3am eastern but, I hate to assume anything when it comes to vzw
I chatted with an Apple CSR on Saturday. I asked him if the online apple store would be offering the verizon iphone preorder and he said yes. I asked him if they would be starting at 3am ET as well, and he said they had not been given that information at that time.
We still can't be 100% sure, but I feel more inclined to believe them over the Verizon CSRs at this point, lol.

Upgrade to Iphone 4S (preorder) online using another upgrade

Hello, I have read other peoples questions on upgrading to the 4S using someone else's plan, I just wanted to confirm that I understand it properly.
I will be using my moms upgrade to get the 4S
as I understand, when I preorder, I will use her line to order the phone, then once I receive the phone, I will activate it on her number, then reactivate her phone on her number and activate the Iphone onto my line, correct?
A few more questions, How do I deactivate the data plan on her line? Do I have to go to the store to do this?
My moms phone is a flip phone, how do I activate a flip phone? or does it vary depending on the make and model?
When I go to activate my phone onto my line, how do I tell the phone I want to activate it on my line and not my parents line? will there just be voice prompts to follow to change what line it will be activated on? Or do I do it online from the Verizon website?
Finally, I assume that my unlimited data plan will stay unlimited, even when upgrading through someone else's account, correct?
Thank you to anyone who replies!

Hello wmuav8tor,
I'm glad you asked about the alternate upgrade for the Iphone 4S pre-order. I knew that this question was going to come up sooner or later, which is why I'm excited to answer all of your questions. For simplicity, I will explain the equipment activation process in three parts.
Part 1: Once the pre-order is completed on the qualified line, the two year agreement needs to be accepted. You may have to activate the device on Itunes on the qualifying line to confirm this change. Hopefully the qualified line has an Itunes account of it's own, which will make the process much easier. Because it's a smartphone it will require a data package if one isn't already on the qualified line.
Part 2: Once activated, you can do an electronic serial number (ESN) change at My Verizon. Here you can reactivate the original device on the qualified line and release the Iphone 4S's ESN for use on the line of your choice. I recommend that you review the features on the qualified line to ensure that you haven't removed any services by accident, like unlimited data.
Part 3: Complete the ESN change on the line of your choice to use the Iphone 4S on an reactivate again on Itunes. I recommend having two different Apple IDs when doing the equipment swap, one for your mom and one for line that will be using the Iphone 4S going forward. Assuming that the line that you want to use the Iphone 4S already has unlimited data then you will be able to enjoy this package after the device activation.
Side note: Unlimited data packages cannot be added on a line that does NOT already have it. So if the qualified number has it and the number of choice doesn't then current data pricing is required.
Feel free to respond is you have any additional questions or concerns.
Thank you...

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

My experience is with the iPhone 4S and the "new" iPad, both of which I ordered early on the opening pre-order day. In both cases the wording from Apple during the media event was "pre-orders will start on ABC date for delivery on XYZ date" which was also the same day they were to go on sale in stores. In both cases, the UPS truck rolled up earlier than usual XYZ date as promised to hand me my new iPhone/iPad. In both cases there were instances of confusion due to some pre-order confirmations stating incorrectly "SCHEDULED SHIPPING DATE: XYZ". In both cases that caused much fear, panick, and trepidation that fed upon itself as it permeated a widely scattered forum linked community of "adults" that seem to collectively revert to a state of childish impatience and ultimately child-like glee as they obsessively refresh their dedicated tracking browser window; become convinced that there is no hope of escaping the dread delayed shippment, and then finally receive their new toy exactly when they were supposed to. Not that I personally would ever succumb to that of course. Er uhm ... it's just what I've seen you know .. nothing I can really relate to.

Where can I preorder the new iphone (When it releases)

Hey. Im a long time iphone user, but i always order it at the store a few weeks after they release and end up waiting a month or more. SO im wondering when the 5c (And if) comes out, where can I preorder it?

How about the "Store" link at the top of this page...????

Cannot place preorder for iPhone 4

My girlfriend and I are current t-mobile users trying to preorder iPhone 4 from Apple's site. We selected "Create a new account for two or more iPhones on an individual or FamilyTalk Plan", filled out all the required info including current t-mobile #, account #, ss# etc, and clicked the "check eligibility" button, but from that point we cannot continue the order. We're taken to a new screen where it gives us a store locator, but no option to order the phones or account. There is no error or failure message of any kind so it's not clear where the problem is occurring. Additionally, we're hesitant to continue repeating this process because we're afraid that it might be performing a credit check every single time. Can someone please explain what the problem might be or a better way to process this type of order? Thanks
Message was edited by: leetleo

Pre-orders are sold out. Both Apple & AT&T are still trying to sort through all of their respective orders, many done by hand at AT&T stores. Best to just go to an Apple or AT&T store. Since you're porting numbers, an AT&T store would be your best bet.

How can i preorder an unlocked iphone 6 ?

How can i preorder an unlocked iphone 6 ? without a Service

when I preordered my IPhone 6+. I wanted to pick it up at the store and the form would not let me. How can I pick my preorder up at a store nearest me?

What is the best way to preorder multiple iPhone 6s and take advantage of the $200 trade in deal?

Here's my scenario.
Currently: I have 2 iPhone 4 and 1 iPhone 4S
Plan: Upgrade all three to iPhone 6 Plus (16GB)
What is the best way to do the $200 trade in deal for each of the old phone?
http://www.verizonwireless.com/support/faqs/Equipment/trade_in_program.html#iPhone Trade-in Promotion
1. When I preorder at 12:01 AM do I have to pay $300 or $100 for each?
2. Do I have to send the old iPhones first in order to get the $200 gift cards?
What should I do to make sure each preorder can be discounted?

Vice_Actual,
Thank you so much for reaching out to us. We are super excited about the launch of the new iPhone. In order to get the trade in deal you would need to trade in the device and then you would get a Verizon Wireless gift card mailed out to you. If you pay for the devices with a credit card on pre-order the card will not be charged until the devices are shipped.
KevinR_VZW
Follow us on Twitter @VZWSupport

How much does it cost to preorder the iphone 6?

How much does it cost to preorder the iphone 6?
How much does it cost to preorder the iphone 6?

I know cost is always a factor when shopping for a phone, Lkemp. The cost of the iPhone 6 does vary based on the model size you select and your upgrade eligibility. If you are currently eligible to upgrade (Dial #UPG to find out) then you can purchase the iPhone 6 at the 2 year price which starts at $199.99 for the 16GB model. For additional pricing and information you can click here: http://vz.to/1e948q1
AndreaS_VZW
Follow us on Twitter @VZWSupport

Did anyone else preorder the iphone 5 yesterday, september 17th?

Did anyone else preorder the iphone 5 yesterday, 9/17? and if so , do you think theres a chance that it will be delivered earlier than oct 10-15? :/

October ,which year

Went to vzw retail store to preorder iphone 6 on earliest possible date. don't have shipping date or any info. anyone on the same boat?

went to vzw retail store to preorder iphone 6 on earliest possible date. don't have shipping date or any info. anyone on the same boat?

I bet you are anxious to receive your new phone, limejuice. I want to make sure I understand correctly, did you ever get the confirmation email?
If so, check the order status here http://bit.ly/RjmCUB.
TamaraH_VZW
Follow us on Twitter @VZWSupport

IPhone 5 preorder

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