IPhone 5 randomly freezes and says it needs to be activated?
I was on my phone when the apple logo randomly popped up and then it went to the screen where it has to be activated. The screen told me to sign in with my Apple ID to activate my phone, so I tried to sign in and nothing happened. Now I can't use my phone. What is this?
Download the 7.0.2 IPSW for your device.
Connect your device in iTunes.
Do an Option-Update.
Select your downloaded IPSW.
Your device will update to 7.0.2.
You should still have everything on there as normal... Enjoy!
Thanks to @MJMaker6 for original tip!
I took this from the developers forum...some people has confirm that it works. I suggest you give it a try.
Similar Messages
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um my iphone is disabled and says you need to connect to itunes. I have never ever connected to itunes on a computer as i only just got it so someone help me!!!!! can i still download itunes or what OMG help :o
Download iTunes: http://apple.com/itunes/download/
...and use it to restore your iPhone in Recovery Mode: http://support.apple.com/kb/HT1808 -
very frustrating,my iphone5s started playing up this morning,just says searching on the carrier bar, and once I tap in my unlock code,it says phone needs activating,the it says the activation server is unavailable
Hello j976rna,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you get an error that the activation server is unavailable, please follow the steps outlined below.
If your carrier provided a SIM card, make sure it's in your iPhone.
Restart the iPhone.
Try to reach the activation server another way, then try to activate.
Try connecting to a known-good Wi-Fi network if you can't activate using a cellular data connection.
Try connecting to iTunes if you can't activate using Wi-Fi.
Restore the iPhone.
Check the system status for iOS Device Activation. If the iOS Device Activation status isn't green, try activating your iPhone later.
If you receive an alert message when you try to activate your iPhone, place the iPhone in recovery mode and perform a restore. If you still can't complete the setup assistant due to an activation error, contact Apple for assistance.
If you're asked to enter a password to proceed with activating the iPhone, Activation Lock might be enabled as part of Find my iPhone.
Get help activating your iPhone - Apple Support
Cheers,
Alex H. -
My iTunes wont open and my iPhone is stuck and says it needs to connect?
my iphone has the itunes icon with the arrow pointing to it and the plug in. ive been trying to update it to iOS 5. i just got the new 10.5.2 iTunes it wont open now! i have the Windows XP and the iTunes wont open so it wont say my phone is connected and its been like this for almost 6 hours! i need HELP fast
tools is at the top of the apple updater but dont get your hopes up
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Mac freezes and says I need to restart because boot camp fails to load.
2007 Macbook 2.16ghz dual core intel 4 gig ram 128 gig sata hd running osx lion 10.75 and Boot Camp is running Windows 7 64 bit. The screeen freezes before I am able to copy and paste the error. How do I fix this? Please help!
I then load the recovery partition by holding down the option key immediately after pressing the power button. Macintosh HD, the windows partition, and recovery HD pop up, I select recovery, then go into Disk utility. Then the Windows partition is in the top left, I select that, and repair disk, however the repair disk option is not accessable. The only option is verify disk. Repair disk is not available!!
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I have updated to itunes 10.5 on my Mac computer and now it doesn't recognize my iphones and says i need to install a device driver but when i try to install it it throws up a notification saying an error occured and to contact the makers of my device 's suppot website. Anyone know?
Have you tried repairing your application from within the Control Panel?
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I am using a Windows 7 laptop, 64 bit. When ever I try to open iTunes, it immediately freezes and says "iTunes has encountered a problem and needs to close." I have tried uninstalling then reinstalling, and also going back to previous versions. Any ideas as to how to fix this? Thanks!!
You need to remove all installer file, uninstall iTunes and all related programs, then do a clean install.
Try the following steps:
1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
2. You should remove all instances of iTunes and the rest of the components listed below:
it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
Use the Control Panel to uninstall iTunes and related software components in the following order:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch -
I recently changed my apple id email from an old one to a new one and now I can't sign out of my old one on my iPhone 5 because it says I need a password. I cannot give that password because it is part of the old apple ID. How do I change IDs?
Hi sharonpalencia,
Welcome to the Apple Support Communities!
I understand it can be very frustrating when you cannot sign in, or sign out in this case, to your Apple ID. In this situation you may need to temporarily edit your Apple ID back to the original email address so that you can sign out. Once signed out, edit the Apple ID back to the new email address and sign in. Please use the attached article for further information.
If you're asked for the password to your previous Apple ID when signing out of iCloud
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
If you're still asked for your previous Apple ID password, continue to the next step.
Have a great day,
Joe -
i was trying to update my iphone and it downloaded the software but when it went to install it it turned off and wont turn back on and says i need to connect to itunes and ive tried but itunes doesnt recognize its there
Connect in recovery mode and restore, as described in this article:
If you can't update or restore your iOS device -
Hi. I have this situation: iphone 5s freezes and does not respond. connect to itunes to restore it, but there says that I should turn off search by icloud in the settings of cellphone. but if the phone freezes?? what to do?? help me please!! Thanks advanced!!
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Confirm that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.
Apps previously purchased will continue to operate wherever you are. However; you'll not be able to update them other than by using the original purchase details. What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.
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My ipods disabled and it needs to connect to itunes. During the restore a window pops up and says i need to type the password into my ipod but i can't. what do i do?
Then try DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
My iPod Touch says it needs to be activated. I go to activate it using wifi and it comes up with Activation Error: this device is not registered as part of the iPod Developer Program. I'm not a memeber of that. I'm not even an developer, I'm 14. My iPod has worked normally for months now. Then I go to connect it to iTunes to reset it (I have checked and iI have the latest version) The computer recognises the iPod is connected Tand it charges but nothing appears up on iunes. It worked fine yesterday
You say you have iOS 7. If you are a developer you have access to the private OS 7 developer's forum
iOS 7 Developer forum- Apple Developer
Otherwise you are on your own
PSA: iOS 7 If you're not a developer, don't install developer betas on your iPhone | TUAW - The Unofficial Apple Weblog -
Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2008) (Technical Specifications)
MacBook Pro - model: MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
AdBlock
Disconnect
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
Destinations:
Backup [Local]
Total size: 63.67 GB
Total number of backups: 1
Oldest backup: 2015-02-23 16:16:08 +0000
Last backup: 2015-02-23 16:16:08 +0000
Size of backup disk: Too small
Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
1% loginwindow
0% AppleSpell
0% SophosUIServer
0% SophosAntiVirus
Top Processes by Memory: ℹ️
118 MB InterCheck
101 MB SophosScanD
60 MB Dropbox
54 MB mds_stores
41 MB SophosAntiVirus
Virtual Memory Information: ℹ️
49 MB Free RAM
682 MB Active RAM
652 MB Inactive RAM
315 MB Wired RAM
1.49 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 21, 2015, 11:18:52 AM Self test - passed
Mar 21, 2015, 10:53:03 AM /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
Mar 19, 2015, 07:59:03 PM /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crashLinc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao. -
My compter says there is and apple ipod attached but it is not showing up in itunes and another box pops up and says it needs files then wants me to bowse and find them what do i do? Thanks
Then try DFU mode and then restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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